Customer reviews of 1001hobbies

order made on 13112016 was to be delivered between 14 and 1611 we are 2511 no news 3 messages sent no response and voice message on the phone . I am quite dissatisfied for an order of 170 €. not serious at all next orders will be madeÃ

The paints are out of date, they are all dry and unusable.

strongly advise against ordering made on 3112016 today 24112016 still nothing received and two emails sent still without reply !!!!!!!!!!!!! this is my last order at 1001 maquettes de jong alain Bel

Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad

Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad

Order placed charged but not delivered no response to my messages for now do not like me go see aill

Very good model. The problem was that we had ordered in advance for a birthday and on the day the package had still not arrived. It arrived 5 days later than the initial deadline.

For 50€ 4 pieces of plastic, some deformed and damaged (badly cut pieces). Still for that price: no paint, no glue and no string, even though you can see it on the picture of the

Order shipped late. Parcel given to Mondial Relay without name, address or telephone number. Package undeliverable and impossible to collect. 1001 Maquettes doesn't reply to messages, so I lost the parcel and my money (83€). NOT TO BE ADVISED because

Good selection, but poor communications and slow shipping They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

Good selection, but poor communications and slow shipping They have a good selection of products, but ""8 to 10 days"" shipping can take over two weeks to process. I've had questions on a couple of orders, and getting any response to those has been hit and miss. I'm still waiting for a response to a question I asked three weeks ago.

I ordered 2 airplane models for 121 euros but when I received them they were small. I wasn't expecting that given the relatively low price.

Delay more than two weeks. A little long for a product in stock

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).

Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.

Still not received my order! Takes too long to deliver.

For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.

Still not received my order! Takes too long to deliver.

I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...

The model's box was open and no parts were missing. The box was pushed in on the top right-hand side. What a shame!!! for a first order on v

I ordered an item on 2209 which was announced as being in stock. On 2309 I was debited for the amount of the order. On 3009 I received an e-mail stating that the product was awaiting delivery. I left several messages by e-mail and answering machine (nobody ever answers the number given) without any reply to date. Finally, after numerous telephone messages and e-mails, I was reimbursed on December 09.

30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s

Slow Delivery Overcharged Postage !! NOT delivered by DHL. but by normal postman.

Slow Delivery Overcharged Postage ! NOT delivered by DHL. but by normal postman.

Order placed on 1610. Delivery estimated between 1710 and 2010 according to the site. Some of the items in my order were mentioned as having a 10 to 12 day lead time. Today is 111, a public holiday, but the 12 working days have passed and despite 2 reminders by e-mail, no response. No news of the order. Good choice of products but not serious about delivery times and customer information. And from reading the various reviews, I'm far from being a good customer.

Hello I had asked for a delivery in point relay but the parcel arrived at my home delivered by the letter carrier. This choice was justified by the almost constant absence of someone at home. What's more, as the parcel was a Christmas present, it could have been received by the recipient, which was to be avoided. Otherwise impeccable package and delivery.

had some issues with shipping... take too long i cant tell if my decal was shipped or not... still waiting more news about it... when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon.... how should i know

Hello I ordered a Jouef starter set on this site and now some parts are missing from the box. I contacted them and found young people who know absolutely nothing about model railroading. I don't think I'd recommend this site to anyone or that I'd order it myself.

had some issues with shipping... take too long i cant tell if my decal was shipped or not... still waiting more news about it... when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon.... how should i know

Too long a delivery time for 2 small dots of paint and 3 brushes

order and payment on 0309 delivery on 3009... Missing a reference which is not indicated in the delivery note but no explanation and no response from customer service despite numerous reminders. I no longer order from this site

Satisfactory choice of products. I had left a comment (about paint colors) in a dedicated area to clarify my order which was not taken into account. It was indicated that the product was available for delivery in 2 to 4 days, but in the end it was delivered in 10 days!

After almost a month and a half I am still waiting for my order. I would not worry if there was communication but after several failed attempts to contact them by email to know their status I decided to open a dispute with Paypal because it seemed to me that they were teasing me. Needless to say they have not even responded to the dispute but luckily Paypal is responsive and I am confident that I will at least receive my money back.

Valid provided and serious improvable the speed of delivery in relation to the times communicated

for my 1st order not a success despite several reminder emails still not satisfied pity.but it's the evil of the century no one cares so I have to give in to it even though I'm not old"""grouchy

lack of communication regarding deliveries (more than a month to receive the order) explanation of why difficult to know while the competition delivers in 48 h. too bad because the choice of products is interesting and consistent with the order. Respect your deadlines!!!!! Sincerely J

I cannot evaluate because I have not received anything I have purchased.

Delivery too long to wait