Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Translated reviews
Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/06/2016
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Translated reviews
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2016
A cancellation request ignored and yet sent 6 times and before shipping.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/06/2016
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2016
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/06/2016
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/06/2016
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2016
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/06/2016
I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/06/2016
Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2016
Order placed on 170516 Payment made on 1805 Still not received on 0306 After several messages where I left my phone number I still have no answer.FIRST to sell and send advertising reactivated to cash but champion in all categories at the level of non-tracking of the customers THE CUSTOMER IS MOCKED.This will be my last order because I do not like to be scammed.CITE A BANNIR ET A FUIR
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2016
impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/06/2016
I purchased a Nobler ARF but due to insufficient packaging it arrived with a crushed wing.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2016
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2016
Very average customer service by phone...late delivery and no respect for invoice requests when it's a gift.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2016
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Translated reviews
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/05/2016
#NOM?
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/05/2016
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/05/2016
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
You don't put something on sale that you don't have and know you won't get.
Translated reviews
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 28/05/2016
Very bad experience
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 25/05/2016
I am deeply disappointed this is an abuse. it was in the section of miniatures of airplanes and at no time it was informed that it was a sticker. THE PRICE OF THE PRODUCT RECEIVED IS EXORBITANT.
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 25/05/2016
I ordered the product that was available on date 1105. They write me on date 2405 that the purchased product was precisely sent on 2405 i.e. well 14 days after my order!!!! I receive on date 2505 (today) a message from DHL telling me that my product will be delivered on 3005!!!!!!!!! Very bad service! i will never buy from this site again
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2016
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2016
As I did not receive the parcel in due time (my grandson's birthday) I sent a reminder which was not answered. However, the debit from my account was not delayed at all Customer
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2016
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2016
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Translated reviews
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/05/2016
Unacceptable I have not received shipment especially with how expensive it is to ship.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/05/2016
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
We use cookies for audience measurement and improving user experience.
English 