Customer reviews of 1001hobbies

Not only are the delivery times not respected and the goods still not received. After-sales service has still not replied to us after two days. And on an order of €5117, we have been charged €53.56 at the bank, neither seen nor known.

... but too long to explain. I wanted to trust them despite the bad reviews below. In the end, they were completely justified. The big problem is with the order preparation/delivery part. The only positive point is the friendliness of the support person. A

I regularly buy colors of HUMBOL on the site 1001 models to date 13-10-15 I have not yet received order of 21-9 . I chose standard shipping (the least expensive one) because I had no particular urgency but so it seems a bit too much Moreover I have solicited info but I have not received any kind of response I am not convinced I will make more purchases so i becomes safer and cheaper to buy colors in store.

Why announce a delivery date when it will not be respected? More than 7 days difference between the announced date and the delivery date! Non-existent communication! No response to my requests for information.

All is not insignificant great choice more varieties visibility facilitated on the other hand delivery time too long does not take into account current assets which is very detrimental and can lead to a change of crazy

Wishing to obtain some additional information before purchasing a model, I sent an e-mail. No reply. We don't read emails at 1001 maquettes! Well, I'll order aille

Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

The time between an internet order and the dispatch of that order is far too long: 4 to 5 days for products available within 24 hours.

Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

No tracking code received although I paid extra for it much too long delivery time no response to messages.

having ordered 2 assembly kits one was intact while one was missing pieces I asked for the missing pieces to be shipped but never received a response if they had answered my question or complaint I would have also given 5 stars because the site is very detailed and fast.

I don't know what happened to my cheque. I sent it the same day as my order and it arrived the day after I received an e-mail saying that you hadn't received it, 10 days after I sent it. Despite everything, I was pleased with the work that was done after this incident, because I don't think the post office takes so long to trans

Site well stocked waiting time a little long. If you have patience recommended.

Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money! Go somewhere else avoid these.

Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

1 week's delay in relation to the planned delivery dateunacceptable!!!!especially when you pay a 9 euro delivery charge

Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their products into stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes: to be avoided at all costs!

Very poor quality - return to dispatch immediately

I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their product in stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes to be avoided at all costs!

Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail

Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail

On 2772015 I purchased and regularly paid goods never received.The most shameful thing is their silence limited to two emails ''We will contact our logistics'' INEFFICIENCY OR REAL SCAMMERS? Contacted constantlyileguided constantly

On 070915 I placed an order for 2 sheets of decals with the little green logo ""in stock&available within 24h"". It was put into the distribution circuit (priority mail) on 140915 (green logo !!!!) and the envelope arrived on 210915. Fortunately it was priority mail. Bravo la poste!

delivery much too long

Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.

Order dispatch takes far too long

Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.

Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely

very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.

Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.