Customer reviews of 1001hobbies

I ordered decals on sale that should no longer be offered because of their poor quality and asked questions that went unanswered. Delivery time

I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.

I merely placed an order and let's just say everything went well. It arrived a few days late and the package that contained the box was almost all sketchy besides the fact that it was left in the stairs of my apartment building without being called or notified.

Delivery very slow impossibility to reach an adviser vocally that a provider for delivery still work. .....

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

I am completely satisfied with the goods, the store system and the actual ordering process. I couldn't find the goods here in Germany in such a complete form in any other store, which is why I chose this store, which was unknown to me at the time. You constantly receive status updates about your order, which is very good in principle, but sometimes also quite pointless, up to three times a day and then such meaningless information as ""will be shipped soon"". You can save yourself that if you use meaningful and sensible statuses because as a customer I am not interested in the fact that ""soon"" (when??) will be shipped and then days go by until something finally happens! As a customer, you wonder whether the parcel is already waiting in the corner somewhere. Receipt of the order - order processed - outgoing mail - that would be enough. In addition, the delivery time of 12 (!!) days for goods that were in stock was unfortunately far too slow by today's standards. I have even received goods faster from the USA and Japan. Within Germany, goods in stock should be dispatched on the next working day but no later than the day after next, i.e. they should reach the recipient in around 3 - 5 days. Anything else is simply out of date and not professional.

I live in the Canary Islands Spain and I had to pay 30e for shipping in a private company but they sent it by ordinary mail which has a cost of 890e. I have been ripped off

Very bad experience concerning my order. I waited three weeks for my parcel and it took me several emails to be informed of the progress of my order. I was given a tracking number that was totally unusable. So for the moment I don't recommend this site, but I'll try the others and compare. It's also possible that there was a problem, in which case he could have told me.

Adding miniatures when you are a model site. Slt I find ridiculous that you associate miniatures with models to assemble I am disappointed with my last purchase. I still haven't had a reply to my complaint e-mail of last week. My only positive point is the diversity of the models.

Diorama base received folded and crumpled, straight into the garbage can... Site to avoid

well received my parcels but the shipping to my home a little long.15 days to receive them! I received my 2 parcels at the same time although I had ordered them a week apart.

There's a real problem with our promotions. In fact, they regularly mention ""free shipping"" with a minimum purchase of 89€. The trouble is, it seems to work only for orders within France. Why not grant the same advantage to foreign orders, in proportion to the rates applied in France?

I will not be ordering from this store again. Ordered on 5.3.2015 in process since 6.3.2015 since then nothing more. You write to support and get no reply. I have never experienced anything so bad. I can only advise against this store.

The birthday present was delivered on time, thank you very much. Unfortunately defective! The plants cannot be attached. -(( Any kind of contact by phone or email is failing which makes me unhappy. Therefore, if you can initiate it, please contact me urgently.

Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

Items in stock but delivery in over a week ...other sites deliver with colissimo in 48h for the same price...

large catalog but extremely slow processing and delivery time: 0602 payment accepted 1702 parcel shipped 1003 (today) of the goods not even the shadow (and it should come from Paris not the other side of the world) ditto for the tracking code they couldn't give me because the parcel was shipped to ECO PACK INTERNATIONAL (what is that?)... a comparison: modeling site from Japan 2402 payment accepted 2402 parcel shipped 0203 goods delivered (6 days) the only conclusion is that they are walking him 'this parcel

the prices are a little more expensive than elsewhere I thought the quality was up to scratch but ....not to mention paying 8.90 postage to receive my purchases in a vulgar envelope there's some sloppiness. Ordered on a Saturday evening, arrived on Thursday morning, a far cry from the 48-hour delivery time. I wouldn't recommend this site: too expensive for the same products as elsewhere, transport time too expensive and too slow.

I have received your various emails to the effect that my order had been taken into consideration and that the parcel had left, but to date nothing has happened. It was the Tyrrell I was intending to give as a birthday present on March 4, so I hope that the situation will be regularized.

I PLACED THE ORDER ON 01022015 AND AS OF TODAY 26022015 I HAVE NOT RECEIVED ANYTHING.

Order placed on December 17 and to date nothing received!!! First I'm told the item is unavailable, then I'm told my order will be shipped, but I'm still waiting... I ask them for a refund but they're still nowhere to be found. On the other hand, when it comes to sending out promotional e-mails, they're pretty good at sending out almost one per month.

What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.

What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.

NOT IN ONE SENTENCE BUT IN ONE WORD: DISAPPOINTING

delivery times of the type""shipped in 2"" are not reliable since in my case this turned into 1 week.... The reason given by 1001Maquette was that their supplier had made a mistake (although I had only ordered in-stock items). 1001Maquette's shipping department doesn't seem to be reactive at all.

I have just received a RONDOMODEL model. It's a pity that there are no instructions in French. Personally, I don't have any problems with this, I'm happy with the sketches, but is this the case for everyone? As the model hasn't been assembled yet, I can't give you my opinion. First observation: a lot of burrs on the parts, which once cleaned are in good condition.

It's a good site but the delivery times are confusing. The layout has many faults, but overall it's a good site. Even if the orders ta

It's a shame to have to wait several months for delivery. It's also a shame not to be able to get your money back if you're not satisfied, as is the case with most e-businesses.

I am very disappointed with shipments, they take a very long time.

Following orders on this site there are systematically missing products in the shipment or products available to the order and in fact absent in coimmande.

site has misleading advertising the items on their page are not the items sent I ordered a helicopter samu blanc and I received twice a helicopter that had nothing to do with my order really disappointed with this site be careful when ordering

I am disappointed with my order given the price of the model.

The site is simple and easy to use. I ordered a Lockheed AC-130H Spectre for my son but I couldn't find the list of paint cans to buy. On the site there are a lot of suggestions, but I don't know if it's for models in general or for this one in particular... D

good products good prices good times not always met relatively to what was stated

The goods were complete and in excellent condition, but unfortunately the delivery by the parcel carrier was catastrophic. We only received our parcel after repeated requests and many phone calls... :-(

2 weeks to be delivered when I paid 10e60 more for a 48h delivery. Certified as having arrived on time. No reimbursement of Colissimo charges. After-sales service hides behind their carrier not to refund a cent. Bad experience. I'm even going to give them a very bad publicity. Ina

order made on tuesday delivery method chosen in 1 to 2 days to be sure to receive the parcel before saturday. The parcel arrived the following Monday, 5 days later. Package damaged box and model broken! explanation of the letter carrier: error in the shipping address! the package had been sent back to 1001 maquette!!! which I had not been aware of!

Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.