Customer reviews of 1001hobbies

Problem with packaging You must to pay attencion to prepare shipment. My decals weren't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)

when I placed my first order, all the models were in stock, but when they were delivered much later, one model was missing, which led me to place another order and incur additional costs, all due to poor stock management.

My case is simple, I order two models and I only get one of them. I tried to contact them explaining the problem and I have not had any response .... and it has been 10 days. Given this lack of response, I do not recommend anyone to buy any item through this website.

I'm not happy with 1001 maquettes. I placed my order on January 31st and it hasn't been delivered, even though my account has been debited...

I ordered a model car to assemble for a birthday party. The website mentions a 48h delivery. The package actually took about 10 days to arrive, which was after the birthday! The car is actually very small, I was expecting something bigger. I certainly won't be buying anything from

fast shipment packing ok But model box very damaged (before shipment because carton of package in good condition) Storage or handling problem

Nearly 10 days after the order still nothing received after more than 2h30 of telephone waiting enamelled of several hang-ups to the systematic nose one deigns finally to speak to me by making me well understand that I e them ..... Unacceptable sales and delivery behaviour. Ghostly after-sales service, abusive shipping costs, in short, a seller to be avoided. Pay him preferably with paypal in case of problem possibility to open a dispute is to hope for a refund If the package is lost. With paypal, if a dispute arises, the seller must provide proof of shipment. However, 1001 shipments seem to be random and not their main concern, so taking a few precautions is essential, and it's not over yet. After 2 complaints, 1 phone call and 1 e-mail, they promise delivery but forget to say when. I'm afraid I've invested too much and never receiving my model seems extremely risky.

out of three planes bought two are without the plastics for the cabin windows shameful!!!! I will NEVER buy anything again!!!

I placed an order on 12012014regorally paid with bonificotutti products available!!a oggi (0102) mi vedo cancellare un prodotto perché non disponibilelo same that still remains available in the catalog..e io ho aspettando quasi un mese per poi vedermi modificato l'ordine..non ho parolespero almeno in un rimborso visto che sono andati oltre a tutte le condizioni di vendita pubblicate sul sito.

Content of an e-mail sent by me to kontakt@1001modellbau on January 29, 2014 but not yet answered: Dear Sir or Madam, About an hour ago, the Italeri C47 Skytrain 1:72 model kit I ordered from you was unfortunately delivered by DHL in a miserable condition. A truck must have driven over it (see attached photos!). You can no longer build a model from this kit! Since I paid in advance via paypal including the transportation costs, I expect a delivery in proper condition. What happens now? I expect a reply e-mail from you immediately. With (still) kind regards Walter Schmölling I hope to receive a response here!

Payment for an available kit was accepted 9 days ago then no more news. Solicited by email no response. What are they up to? This behavior is unacceptable: they collected the money where is my model?

WELL RECEIVED MY ORDER QUICKLY BUT FORTUNATELY I'M USED TO MAKING MODELS BECAUSE 2 OUT OF 3 ARE EITHER IN RUSSIAN OR ALL IN ENGLISH . MOREOVER, WITH EACH ASSEMBLY ON EACH PAGE THERE ARE NO COLORS INDICATED ON THE PARTS? REFER TO THE PACKAGING? NOT HABIT! I'LL BE HESITATING ON THE NEXT CDES!? TOO SIMPLE AND COMPLICATED AT THE SAME TIME?

I ordered on January 17th. I was debited on January 17. 5 calendar days (3 working days) later, on January 22, I received an e-mail stating that your order no. 32571 had been dispatched and that you would be receiving it shortly. On January 31, there was no delivery notice, no delivery, no news. Your telephone service does not answer you are unreachable. I expect a return from you within 24 hours and a commercial gesture on these 2 orders which total more than 340€ TTC. Cordia

On the whole, everything went well. One delicate etched part was slightly bent. It could have been packed a little more carefully and sturdily. But it's not a problem. I would be happy to order from you again.

Hello, since you're asking for my opinion, here it is: I'm surprised that I haven't received my order yet, since I've placed orders for similar products on other sites and they've already been delivered. On the other hand, I'd like to congratulate you on being much quicker than your competitors when it comes to direct debit. However, I hope that I'll be delivered, even if I won't be taking legal action for a small loss.

Order 32661 dated January 21, 2014. The kit arrived on February 6 after a full 16 days despite being marked as immediately available and shipped with DHL. Above all, communications with the customer are deficient: responses to my numerous e-mails about the status of the order have always arrived several days late. One does not run an e-commerce site this way: a customer should be informed promptly especially if his shipment is delayed for any reason.

8 days to prepare the order is a long, long time. Order placed on January 12 and shipped on January 20. We are on the 28th and still no receipt or notice of default.

After 1 month, still no order, despite confirmation by e-mail that the products had arrived in their warehouse. Dear Supplier Keep your commercial gifts it's not a price problem but a lack of respect for the customer. No exact information on the problem with the order tracking emails false an order from January 4 an arrival in your warehouses on January 12 (email sent by you) 3 times by phone you confirmed a departure the same day a written confirmation on the 22nd validating the sending of the order we are the evening of the 30th and no order delivered. E

NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!

NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!

Payment was accepted 1701 for 4 colors I can understand that it is not a major expense but it is not acceptable the site is well structured easy and there is a lot of choice . I remain waiting for someone to answer me ..... Luke

It should be said that the instructions will be in German and English, as they are very brief.

Description Yncomplete, No Pictures, Not What I Wanted! nuff said above.

Description Yncomplete, No Pictures, Not What I Wanted! 'nuff said above.

Sloooooow! I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago. It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.

Sloooooow! I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago. It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.

Products nothing to say. Delivery times not in accordance with what is indicated on the site. The products offered are not necessarily in stock contrary to what is indicated and no communication on the part of 1001 maquettes on this subject which makes your order stall without explanations of their initiative. It is supplied after contacting customer service. Customer service rather good, good reception, acceptable responsiveness. Despite these rather annoying problems (order placed one month before Christmas which almost didn't arrive, a large part of the order not in stock, no refund, so I was forced to buy again on the site in a hurry, the order arriving a long time later), I think I'll recommend the company again.

I WOULD BE GRATEFUL IF YOU COULD CALL ME AT 656799625 PLEASE URGENT ORDER NUMBER 0307

A few days ago I posted a comment here telling my case and as they had kept my money they replied to the comment saying that they would check the status of the refund. NOTHING AT ALL, THEY STILL HAVEN'T REFUNDED MY MONEY.

For our recent order, everything went smoothly. However, concerning a gift for our son, some friends ordered a model on our advice, but got the scale wrong. After a return a month ago confirmed by collissimo, then a letter and yet another reminder with acknowledgement of receipt, still no refund. Friendly people on the phone, but... Urchins in the purse of service c

I feel completely deceived. The models they sell do not indicate the size, I bought one of an airplane I paid almost 50 euros and when they sent it to me the plane was 8 centimeters long. Also if you want to return the product they do not refund the money but give you a voucher which is completely illegal. In addition to the above the delivery of the package was not made within the stipulated time but was delayed. A disaster I will never buy from them again.

Not good. All loose in bubble wrap. Brush without protection. 7Euro shipping charged for 2.95Eure shipped. NEGATIVE

Very disappointed impossible to modify the order by phone after validation on in

It is ""distressing"" to note that the tags (product available) do not correspond to reality and that the 7 days for the delivery either. I also agree with the previous comment about product prices: you can find cheaper products if you look hard enough... On the other hand, the communication service is excellent and the product is well packaged for transport. My humble, critical and constructive opinion

I find that the product offered is not very well finished and that the whole red vehicle down to the engine is average.

5 stars for me but 2 stars from a relative who i recommended your site to. While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift. He was told it was in another warehouse and charged his card the 59.00 for the kit. After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order. Thanks for ""listening"" Phil

5 stars for me but 2 stars from a relative who i recommended your site to. While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift. He was told it was in another warehouse and charged his card the 59.00 for the kit. After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order. Thanks for ""listening"" Phil

The parcel was well protected and complete, but the delivery time was much longer than expected (3 weeks instead of 10 days). It was for Christmas all right, but I would have preferred to have the actual delivery time so that the big kid wouldn't be disappointed and impatient.

odd pricing The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.

odd pricing The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.