Customer reviews of 1001hobbies

Until my last two orders I was more than satisfied. And then the problems started the day before last, I was missing a B17 and a DC 3, which were the lifeblood of my order, despite the fact that when I placed the order they were available, and there was no delivery note in the order. The last order I placed was for three B17s to recover the amount I had invested and, as usual, delivery took almost a fortnight to arrive. Here again there was a problem, only one B17 in the parcel and here too there was no delivery note. I call back and still nothing. I would like to say that there were four B17s available when I ordered. I don't understand how a delivery service that worked so well can become so negligent in such a short time. And how no one cares about the problems that are brought to their attention. Between the missing items and the cost of nearly thirty euros to the bottom left for my apple, what I want and demand is the equipment ordered as quickly as possible. I myself work in a stockroom for a Japanese company, and I can tell you that errors of this kind are not accepted and dealt with in the shortest possible time.

Before the parrafada I'm going to write summary: I was treated rude vulgarly rude and did not even bother to try to help me. I ordered the model of an Audi Quattro to give it to my father for his birthday on September 24. I was sure it would not arrive for his birthday on the 29th but it said 1 to 2 weeks so I told my father with excitement. Through the DHL tracking number I saw that it left on September 24th and I thought this is going well. I didn't give it any more thought since I was going on a trip and that it would arrive while I was away. Great my surprise to see that when I arrived on October 24 it was still not there. I finally remembered to call today October 28. I was surprised that the number was french even though I was on 1001maquetas.es but well, I defended myself and called. I started well by simply asking if they knew what was the reason for the delay in delivery. The guy told me (I would call him gentleman or gentlewoman if he had had a minimum of modale Spain that he expected if it had only been 5 weeks. I told him that the website did not specify that. He told me in a bad way that it was obvious. I told him that he could at least ask me for the order number before assuming things. Once again in a bad mood he told me well if it makes you excited give it to me. After giving it to me he told me that if I had bought the normal non-urgent transport I could wait several more weeks. I told him correctly that there was no ticket as of September 25. He told me to talk to DHL. At this point I was already pissed off because of the bad treatment I was getting from the 'asshole' (excuse me) speaking to me in French. I told him in a correct but angry way that I had ordered from 1001maquetas not DHL. He told me to wait for him. I told him what kind of service is that. And his answer"""the one I'm giving"". I told him that if he was not going to help me or talk to me in the right way being that I was the customer I wanted my money back. He replied: That's what we will do. And he HANGED UP on me. I have been working in customer service for a company for 13 years and this is the 2nd worst service I have ever seen and I am fixed by work default. I will never order again and I do not recommend it to anyone.

Delivery times far too long?

Hello, I have sent 2 mails for return of the goods and credit note for the paid goods, no telephone customer service for questions

You don't have to be in a hurry or ask anything about the delivery time of the product, otherwise you'll be reimbursed (living in Paris, my address is still quite accessible) ... For the price you pay, I think shipping should be better organized.... But the quality of the item was excellent and the packaging was perfect.

From order to receipt it took 15 days: TOO LONG TO WAIT

First order placed on 02072013 received on 10102013!!... More than three months late for items announced as being in stock and supposed to be delivered in 48h!!!! But since I'm patient, let's admit this first point. The 02102013 1001 maquettes sends me an e-mail to tell me that part of my order has been cancelled and that a voucher has been generated to compensate me. Why didn't they reimburse me? So I end up with a €12 voucher instead of my three cans of paint. I decided to use it to order an equivalent product from another manufacturer, marked as being in stock. By the way, I notice that the unavailable products for which I had to wait three months are still listed as being in stock on your site... No comment. My three jars in my basket, I decide to finalize the purchase when I realize that I still have to pay the shipping costs! As a result, I have to pay twice! Unacceptable! My patience was already beginning to wear thin with your repeated delays, but this time it's the last straw!

1001 maquettes' plus points: a wide selection of products, regularly replenished. Minus points: delivery takes a while, even with Colissimo, and free shipping should be systematic rather than a promotional code. Product prices sometimes too high for the con

Fast shipping but very slow until ready to ship. Very high shipping costs.

Received the items on time, but an error on the online catalog and I received a model at 135 instead of the 172 I wanted and ordered. In another box in the order, the packaging advertised 48 pieces, but in reality I only counted 46, and it was clear that two figurines were missing from the cluster.

There are often discrepancies between the availability announced on the site and the actual availability, which is quite frustrating when it comes to delivery times.

The product portfolio leaves little to be desired, but the response times to customer inquiries are sometimes too long. The availability status when ordering could be improved. Furthermore, delivery times of more than 14 days are suboptimal in my view.

Too bad your catalog is not up to date, odels available on catalog are no longer in stock.

A simple enumeration. Ordered on September 13. Debited on September 13. Delivered on September 30. No reference to prepayment.

nothing special except for the cardboard packaging. the contents are not very well padded, so the models (in this case an F15 eagle) move around inside the cardboard and therefore suffer more shocks.

I was disappointed by my delivery. I had ordered PLASTO brand putty and received tubes that had already been used!

Took a while to get product if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

Took a while to get product if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

duration of 14 days from order to receipt of the goods is too long even if the goods come from france. furthermore the price is quite high as other providers offer 13 cheaper. according to dhl the shipping of 2 kg probably costs 995 in my case the package was 300g and therefore i found the shipping costs too high. greetings

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

No problem with the contents of the package, but the delay was too long. Ordered on September 1st, shipped on the 9th only. Ok it is well noted that the delivery is done in 7 days but then why the articles are also noted disponib

--Very good products (varying, of course, according to brand) ----Packaging is fine, but nothing more ----Delivery is a little slow"""

The variety is very large and the service is good. The bad thing is the shipping is too expensive for the time it takes.

It is difficult to find on this site jerry cans at 172 for the period of World War 2.

Package poorly prepared simple paper protecting 2 boxes so breakage on arrival!!! Super! High shipping costs with long delay Not ready to recommend better go to store even if the choice is more limited. Bo

my number is 22981 irene krahl franckstr.12 d 04318 leipzig

Fast shipping and delivery (faster than advertised on the site). The products are correct except for 2 tanks presented as being made of metal: although the frame is indeed made of metal, the gears that drive the tracks, the barrel and several small details are made of plastic (fragile from

I'm disappointed because on arrival 1 of the 2 z750 motorcycles was broken in my parcel so my opinion is very negative.

Products up to our expectations, very good range. It is unfortunate that delivery times are so long for colissimo 10 days for 8.90€ postage in colissimo.... C'est ab

A product that says it will be delivered in 2-3 days arrives after 9 days.

You can find almost everything, which is remarkable .... The only downside is the difficulty of searching directly for the model you are looking for....and some of the prices (justified?) of certain models. I'm thinking of Mach 2, between the retail price they charge and the sales price.

I received gift vouchers for 125€ and ordered goods with an allowance of about 100€ = 225€ and noticed that all items in the catalog cost 15€ (sometimes even 30€) more than at other online retailers.

One of the items I ordered was broken (a paintbrush). I sent a message to report it and here's the reply: we're sorry about the broken item and hope you'll still be able to use it... Who is this

A bit slow to ship . Packing could be better. The Item was shipped more than 10 days after payment . The decals arrived creased and damaged , Packing them with a piece of cardboard would have protected them . I don't think that would be too much to ask as I paid twice actual postage.

A bit slow to ship . Packing could be better. The Item was shipped more than 10 days after payment . The decals arrived creased and damaged , Packing them with a piece of cardboard would have protected them . I don't think that would be too much to ask as I paid twice actual postage.

Shipped from across the pond? Did not know the model kit was coming from Europe. I received the order in 2 weeks, a little long for a plastic model kit

Shipped from across the pond? Did not know the model kit was coming from Europe. I received the order in 2 weeks, a little long for a plastic model kit

Order 021492 paid on 21.07.13 not shipped until today !!! Order 021604 paid on 24.07.13 shipped but not arrived until today. Order 021695 paid on 26.07.13 not shipped until today !!! This is unacceptably deficient Marzec

HelloDon't take the rating at face valuebut I only gave you 2 stars because I didn't receive my order. Indeedthe error is directly attributable to me because in filling out the shipping address I put the wrong country code namely GreeceI realized this mistake by looking at the history of the orderI am therefore poorly placed to return and I preferred to wait to see if a return would take placethe rest of the address being correctthis explains that I remain at your disposal for further informationcordialem