Customer reviews of 1001hobbies

Hello,

We regret your feedback.

We would like to remind you that, in accordance with Article L221-24 of the Consumer Code, the refund period is 14 days. Since the request was made on 07/04/2025, the refund will be processed within 4 to 5 days.

Thank you for your patience.
1001HOBBIES

Hello Sir,

Thank you for your feedback.

In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.

We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.

Best regards,
1001hobbies

Hello dear customer,

We regret this review and apologize for the delay.

We would like to remind you that 1001Hobbies is a small business that offers over 200,000 references on its website. Therefore, you will understand that we cannot have all these references in stock in our warehouse.

Moreover, there are two types of products to consider on our site: 'available' products that are specially ordered for you from our supplier, and 'available - shipped today' products that are in stock in our logistics depot in Isère.

We hope you understand our position.

Best regards,
1001Hobbies

Hello dear customer,

We regret this review and apologize for this incident.

After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.

Best regards,
1001hobbies

Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies

5: Hello dear customer,

We regret your feedback and apologize.

The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.

Sincerely,
1001hobbies

Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team

Hello Sir,

We regret your return and apologize for this inconvenience.

According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false

If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.

We remain at your disposal for any further information.

Best regards,
1001hobbies

3: Hello dear customer,

We regret your feedback and apologize for this issue.

Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.

Thank you for your understanding.

Sincerely,
1001 Hobbies

products that are specially ordered for you from our supplier, and

Hello dear customer,

We regret this review and apologize for this delay.

We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.

Moreover, there are two types of products to consider on our site:

Hello dear customer,

We regret this review and apologize for this incident, which is beyond our control.

Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.

Best regards,
1001 Hobbies

Hello dear customer,

Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.

If you have not received anything, our customer service is at your disposal for any further information.

Best regards,
1001hobbies

Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team

Good morning, we apologize for the inconvenience and for the missing item. We inform you that the refund for this product has been processed, as the order with our supplier has experienced a significant delay. To avoid making you wait any longer, we have therefore proceeded with the refund of this item. We remain at your disposal for any further questions. Best regards, The 1001Hobbies team

Hello,

We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.

In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.

Please feel free to contact our customer service for any questions or assistance requests.

Best regards,
1001hobbies

Hello Sir,

We sincerely regret this review and apologize for this delay.

We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.

We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.

We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.

Best regards,
1001hobbies.

Hello,

We sincerely regret this review and apologize for the processing delay of your order. We understand that this delay is unacceptable and we are sorry for it.

Please know that if you place another order on our site, we will do our best to process your request as quickly as possible and provide you with a better experience.

We thank you for your understanding and remain at your disposal for any questions.

Best regards,
1001hobbies

Hello, We regret your review and are sorry that your experience was not entirely satisfactory. As a reminder, you placed an order on our site on 19/03/2025 at 1:35 PM, and your package was delivered on 21/03/2025. When you placed your order, you selected a pickup point as the delivery method. If you want home delivery, you need to select that option when placing your order. We would also like to point out that, in accordance with our general sales conditions, delivery costs are not refundable. Please do not hesitate to contact us for more information. Best regards, 1001hobbies

Hello Sir,

We regret this review and apologize for the situation.

We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.

We thank you for your understanding and remain at your disposal for any further questions.

Hello Sir,

We sincerely regret this review and apologize for this situation.

We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.

We thank you for your understanding and remain at your disposal for any further questions.

Sincerely,
1001hobbies

Hello Sir,

We sincerely regret this incident and understand your dissatisfaction.

You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.

We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.

We thank you for your understanding and remain at your disposal for any further questions.

Sincerely,
1001hobbies

5: Hello Madam,\n\nWe sincerely regret this review and apologize for this incident.\n\nYour order was shipped as soon as the product was received in our logistics center. We would also like to draw your attention to the two availability statuses indicated on our site: \n\nAvailable products: These items require an order from our suppliers before shipping.\n\nAvailable products - shipped today: These items are in stock in our logistics warehouse and can be shipped immediately.\n\nFor your future orders to ensure quick delivery, we advise you to order products marked as "Available products - shipped today".\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\nThe 1001hobbies team

3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies

Hello Sir,

We sincerely regret your disappointment and apologize.

We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."

As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.

We thank you for your understanding and remain at your disposal for any further questions.

Sincerely,
1001hobbies

Hello,
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies

Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies

Hello Sir,

We regret your experience and apologize for the processing delay.

We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.

In accordance with your order, the non-deliverable products have been refunded to regularize the situation.

We remain at your disposal for any questions and hope to fully satisfy you in the future.

Best regards,
1001hobbies

Dear customer,

We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.

In this context, our customer service will contact you as soon as possible to find a solution to your problem.

Best regards,
1001hobbies

Hello,

Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.

We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.

Best regards,
1001hobbies

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies