Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
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Manon B.
Rating: 1 out of 5
following a purchase from 14/01/2025
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
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Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
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Alain M.
Rating: 2 out of 5
following a purchase from 24/12/2024
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
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Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
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Francesc A.
Rating: 1 out of 5
following a purchase from 01/01/2025
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
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Jeffrey T.
Rating: 1 out of 5
following a purchase from 09/01/2025
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
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Sergio B.
Rating: 1 out of 5
following a purchase from 19/12/2024
1 month to receive the shipment and then 1 of the products is not what you see on the website.
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emma B.
Rating: 3 out of 5
following a purchase from 06/01/2025
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
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Ton V.
Rating: 1 out of 5
following a purchase from 08/11/2024
order received but not complete,emailed about this but still no response ????
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'Didier' M.
Rating: 1 out of 5
following a purchase from 24/12/2024
bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
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Response from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
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Alan John B.
Rating: 3 out of 5
following a purchase from 08/12/2024
Too long shipping and delivery.
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rob K.
Rating: 2 out of 5
following a purchase from 07/12/2024
website is comprehensive and clear
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javi G.
Rating: 1 out of 5
following a purchase from 04/01/2025
The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.
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Response from 1001hobbies
Hello Sir, We regret your feedback and apologize once again for the situation you have experienced. However, we would like to clarify a few points. You ordered a Futaba radio control, whose box is meticulously weighed before shipment to ensure its contents. However, you contacted us to say that you had received a supposedly opened or second-hand product with the receiver missing. This seems unlikely for a product in this range. Despite this, we immediately contacted our supplier. They confirmed that they had shipped the missing receiver directly to your address to resolve the problem quickly. Unfortunately, you did not accept this solution and preferred to request an immediate refund. We simply asked you to return the remote control once the receiver was received, in order to limit the shipping costs between Spain and France, which are significant. We remain at your disposal for any further information and hope to be able to clarify this situation as soon as possible. Yours sincerely 1001 hobbies
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Curtis C.
Rating: 1 out of 5
following a purchase from 27/12/2024
Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.
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Iban H.
Rating: 1 out of 5
following a purchase from 06/01/2025
I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Gérard B.
Rating: 3 out of 5
following a purchase from 03/01/2025
If the paints are original, if the prices are attractive, the additional re-labeling of the original labeling is no more than brilliant, masking the jar references and colors so that you no longer know what you're dealing with. Zero points
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Alexandre D.
Rating: 1 out of 5
following a purchase from 16/12/2024
I am very dissatisfied.
Delivery guaranteed according to the site before Christmas .
Delivery on January 10th .
I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments.
In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros).
Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.
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Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
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Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
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René S.
Rating: 3 out of 5
following a purchase from 12/12/2024
Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.
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Bea B.
Rating: 1 out of 5
following a purchase from 25/12/2024
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
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Brigitte B.
Rating: 1 out of 5
following a purchase from 08/01/2025
Not clear enough
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Response from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
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PATRICK M.
Rating: 1 out of 5
following a purchase from 17/12/2024
Refusal to take back faulty product
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Response from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
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Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
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PHILIPPE B.
Rating: 1 out of 5
following a purchase from 01/12/2024
Poor packaging, 2 models broken, soap not used.
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Response from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
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Sara B.
Rating: 3 out of 5
following a purchase from 27/12/2024
The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Shanone M.
Rating: 1 out of 5
following a purchase from 14/12/2024
2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem.
So my first and last order with you.
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Response from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
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Margarita L.
Rating: 2 out of 5
following a purchase from 01/01/2025
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
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José Luis B.
Rating: 3 out of 5
following a purchase from 01/01/2025
Overall pretty good but prices a bit high and delivery too many days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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'Sabrina' J.
Rating: 1 out of 5
following a purchase from 23/12/2024
Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.
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Response from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 13/12/2024
Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
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jean-marie G.
Rating: 3 out of 5
following a purchase from 15/12/2024
KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.
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Corneleus C.
Rating: 2 out of 5
following a purchase from 23/12/2024
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
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nathalie M.
Rating: 1 out of 5
following a purchase from 25/11/2024
2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.
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Armando P.
Rating: 1 out of 5
following a purchase from 28/11/2024
You should not sell VALOM Company models that are badly made and incomplete.
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Mickael B.
Rating: 2 out of 5
following a purchase from 09/12/2024
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
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Response from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
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D D.
Rating: 3 out of 5
following a purchase from 15/11/2024
Long delivery time
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Anne-Marie R.
Rating: 1 out of 5
following a purchase from 10/12/2024
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
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raymond B.
Rating: 1 out of 5
following a purchase from 18/12/2024
in the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
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Response from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
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Cyril C.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
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Lars S.
Rating: 3 out of 5
following a purchase from 06/12/2024
took a long time
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Julian S.
Rating: 3 out of 5
following a purchase from 19/12/2024
Significantly longer delivery time than stated online
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