Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.
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Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. In order to be able to set up an after-sales service with our supplier, we would need the after-sales service form that was sent to you by e-mail. Could you please send it back to us as soon as possible? Please do not hesitate to contact us should you have any questions or require any further assistance. Thank you for your understanding, and we wish you an excellent day. Sincerely, 1001HOBBIES
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Ugo D.
Rating: 3 out of 5
following a purchase from 15/12/2024
1001hobbies seems to be a Dutch web store, but my order was shipped from France, so it took 10 days (admittedly during the end of year period) for my package to arrive. Otherwise, everything was correct.
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Yannick W.
Rating: 2 out of 5
following a purchase from 17/12/2024
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
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Ben V.
Rating: 2 out of 5
following a purchase from 06/12/2024
will not be ordering from you again anytime soon
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cédric G.
Rating: 1 out of 5
following a purchase from 03/12/2024
I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!
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Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. We would like to inform you that the products you have ordered are cross-docked, which means that they are ordered directly from our supplier. In this case, the product is only available from our UK-based supplier, which explains the additional delay. We are sorry that this information did not come to your attention when you placed your order, and we apologize for the delay in shipping your order. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
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J. V.
Rating: 3 out of 5
following a purchase from 07/12/2024
Good
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roberto F.
Rating: 1 out of 5
following a purchase from 09/12/2024
ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers
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Helene R.
Rating: 1 out of 5
following a purchase from 07/12/2024
Model far too complicated to assemble!
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Manes S.
Rating: 3 out of 5
following a purchase from 20/12/2024
PEdí two gundam that have arrived correct but one of the box unstuck and open and the other surrounded with a tape put by hand. The boxes should come more presentable.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Philippe R.
Rating: 1 out of 5
following a purchase from 26/12/2024
The order received is not the product ordered
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Response from 1001hobbies
Hello, Thank you for your feedback and please accept our sincere apologies. Please note that this type of incident is in no way representative of the services and quality we strive to offer. In order to resolve your problem, we invite you to write to us at [email protected] or to contact our customer service via the form available in your customer account. We remain at your disposal for any further questions or assistance. Good day, The 1001Hobbies Customer Service Team
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Cedric B.
Rating: 1 out of 5
following a purchase from 08/11/2024
Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more
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Response from 1001hobbies
Hello, We sincerely regret this review and apologize for this incident. We would like to remind you that you placed your order on a French website. As Switzerland is not part of the European Union, taxes may be applied at customs, which may result in additional charges. Please do not hesitate to contact us if you have any questions. Sincerely, The Customer Service Team
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Teddy J.
Rating: 1 out of 5
following a purchase from 28/11/2024
It took ages to send the order!
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Response from 1001hobbies
Hello Sir, We sincerely regret this advice and apologize for this incident. We invite you to reread your order confirmation, which clearly states that this product had to be ordered from our supplier before being shipped. Your order was placed on 28/11/2024 and the package was shipped on 06/12/2024, with delivery scheduled for 09/12/2024. In short, you received your parcel within 7 days, as mentioned on the product page and in your order confirmation sent to your e-mail address. Please do not hesitate to contact us should you have any further questions. Sincerely, The Customer Service Team
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David D.
Rating: 1 out of 5
following a purchase from 28/11/2024
Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.
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Patrick M.
Rating: 2 out of 5
following a purchase from 05/12/2024
Delivery times far too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. Indeed, the products you ordered had to be ordered directly from our supplier in England. The product "Decal Luftwaffe Swastikas" was ordered in England, and unfortunately this supplier is not able to deliver within 4 weeks. We hope you understand our position, and we apologize again for this incident. Sincerely, The Customer Service Team
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Eric M.
Rating: 3 out of 5
following a purchase from 10/12/2024
The product conforms, but the shipping would be much better with Mondial Relay, for example, which doesn't change the drop-off locations at the last minute, forcing you to travel many kilometers, and the very inadequate packaging means that the box arrives crushed. Can be improved.
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Elena P.
Rating: 1 out of 5
following a purchase from 19/12/2024
I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.
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Alain A.
Rating: 3 out of 5
following a purchase from 20/12/2024
I didn't quite understand the quality of the product. And so I thought it was an evocation of leather. The only positive thing is that it's done in a decent way, but on the other hand it doesn't correspond to what I wanted and what was presented to me in seduction.
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Franck B.
Rating: 2 out of 5
following a purchase from 07/12/2024
delivery time too long
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Response from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. The products Decal Grumman F-14A Tomcat VF-103 and Decal Lockheed F-117A Chasseur Furtif were ordered directly from our supplier in England. Unfortunately, they cannot be delivered in less than 4 weeks. This information is clearly indicated on each product sheet. We hope you understand our position and apologize once again for this incident. Sincerely, The Customer Service Team
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Dominique S.
Rating: 1 out of 5
following a purchase from 17/12/2024
Delivery out of time product not in conformity and no contact possible
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Response from 1001hobbies
Hello Mr Senne, We regret this error and apologize for the delay in processing your order. We would like to inform you that your car was ordered from our supplier the day after you placed your order. We received the product on 23/12/2024 and immediately handed it over to the carrier on the same day. However, despite all the care taken in shipping our parcels, we regret to inform you that the parcel remained blocked for 4 days (December 23, 24, 25 and 26) on the Colissimo platform in Isère. As a result, delivery could only be made on 27/12/2024. We understand your surprise, but this is a particularly busy period for carriers. We apologize for this delay, which is beyond our control. Sincerely, The Customer Service Team
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Mitch B.
Rating: 2 out of 5
following a purchase from 29/11/2024
The items were well packed and in good condition upon arrival although neither kit was shrink wrapped. The order took almost a month to arrive. I did not realize the kits were coming directly from Europe. The price was not low enough to justify the long lead time. Tracking information from France was vague at best.
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Francois A.
Rating: 1 out of 5
following a purchase from 30/11/2024
I can't stand being asked my opinion anymore.
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Response from 1001hobbies
Hello, We completely understand your feelings and are sorry if our requests for advice have caused you any inconvenience. Our sole aim is to improve our services through customer feedback, but we fully respect your wish not to be asked again. If you wish, we can ensure that you no longer receive this type of request. Please let us know. Thank you for your understanding, and we remain at your disposal for any questions or assistance you may require. Sincerely, 1001hobbies
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Sophie D.
Rating: 1 out of 5
following a purchase from 30/09/2024
Order from 15/09 only now received. After few emails no communication.
As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !
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christophe C.
Rating: 3 out of 5
following a purchase from 30/11/2024
Shipment corresponds to the order but delivery times are particularly slow!!!!
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times were not up to your expectations. We understand that this can be frustrating and we are doing our best to improve these times. Thank you for your patience and see you soon!
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Sonia C.
Rating: 1 out of 5
following a purchase from 10/12/2024
The order received does not correspond to the order placed
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Nicole P.
Rating: 2 out of 5
following a purchase from 01/12/2024
The products arrived as ordered Too bad it took a month to receive them and it was not specified when ordering (04.12-23.12) It was also not specified that the products were not in stock
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Steven H.
Rating: 3 out of 5
following a purchase from 25/11/2024
This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Jose F.
Rating: 2 out of 5
following a purchase from 26/11/2024
Very good everything. Unbeatable treatment and good products
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Juan José C.
Rating: 2 out of 5
following a purchase from 11/12/2024
They made a mistake with the order...
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Manuel E.
Rating: 3 out of 5
following a purchase from 20/11/2024
The stated delivery time was incorrect: Instead of one week, I had to wait four. However, the customer service and packaging were excellent.
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J. T.
Rating: 1 out of 5
following a purchase from 04/11/2024
Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.
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Moria V.
Rating: 1 out of 5
following a purchase from 25/11/2024
I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed.
Thank you in advance for your prompt reply. Sincerely M.VELOU
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Response from 1001hobbies
Hello Mrs Velou, We sincerely regret your experience and apologize for this incident. We can confirm that the Colissimo parcel was dispatched and delivered on Saturday December 7th at 8.34am. An e-mail containing a certificate of non-receipt has been sent to the address associated with your customer account. To date, we have received no response from you, which prevents us from disputing this information with the carrier. Please contact our customer service department to rectify the situation. We remain at your disposal to assist you in this process. Sincerely, The Customer Service Team
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Juan Carlos R.
Rating: 1 out of 5
following a purchase from 13/11/2024
They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.
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Response from 1001hobbies
We sincerely regret the delay in delivery and the status of your order. It is possible that logistical problems may have affected the shipment of your package. We encourage you to contact our customer service at [email protected] so that we can check the status of the second part of your order and find a quick solution for you. Thank you for your understanding.
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EA B.
Rating: 3 out of 5
following a purchase from 12/12/2024
Order received but took more than a week. Packaging was torn but fortunately everything was still in it.
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Vassilis M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Order 29/11, still to be delivered (23/12). Not exactly speedy...
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Response from 1001hobbies
Hello, We sincerely regret your experience and apologize for the delay. It is important to note that our site distinguishes between two types of availability: "Available - Shipped today": These products are in stock on our site and ready for immediate shipment. "Available": These products are in stock with our supplier and require a prior order before being dispatched. In busy periods, lead times for these products may be extended. We thank you for your understanding and remain at your disposal for any further questions or assistance. Yours faithfully The Customer Service Team
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Pierre S.
Rating: 3 out of 5
following a purchase from 05/12/2024
Very difficult to exchange a defective product
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Response from 1001hobbies
We are sorry to hear that you have encountered difficulties in exchanging a faulty product. We understand that this can be frustrating and apologize for the inconvenience. We will pass on your feedback to our team to improve this process. Please do not hesitate to contact us directly for any assistance, we will do our best to resolve the situation quickly.
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Christine T.
Rating: 3 out of 5
following a purchase from 03/12/2024
For the second order Product conforms order very well on the other hand delivery not fast and sent after complaint too bad
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Response from 1001hobbies
Thank you for your feedback! We are delighted that the product meets your expectations, but we regret the delay in delivery and the need for a complaint. We are working to improve our delivery times to avoid this kind of inconvenience. Thank you for your patience and understanding.
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Frank H.
Rating: 1 out of 5
following a purchase from 08/12/2024
I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.
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Rocco P.
Rating: 1 out of 5
following a purchase from 04/12/2024
Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.
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Response from 1001hobbies
Hello Mr. Panaia, We sincerely regret this review and apologize for this incident. The product GUNZE B523 MR. SUPER CLEAR UV CUT FLAT SPRAY (170 Ml) was unfortunately no longer available and could not be restocked in time. In order not to delay the delivery of your order, we shipped your Funko immediately. The refund for the two paint cans was requested on 12/23/2024 at 11:31 a.m. and, after verification by our financial department, was made on 12/27/2024 to your PayPal account, in accordance with the initial payment. We thank you for your patience and remain at your disposal should you have any further questions. Sincerely, The Customer Service Team
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Jorge R.
Rating: 1 out of 5
following a purchase from 14/12/2024
I did not receive the order I wanted.
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Response from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
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DAVID E.
Rating: 2 out of 5
following a purchase from 07/12/2024
Product arrived broken in package
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Response from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
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