Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
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FRANCESCA S.
Rating: 3 out of 5
following a purchase from 06/11/2024
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
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va Y.
Rating: 3 out of 5
following a purchase from 02/12/2024
If you don't, there's no point in lying.
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Response from 1001hobbies
We understand your frustration and sincerely apologize for any delay. We make every effort to meet our advertised deadlines, but sometimes unforeseen circumstances arise that are beyond our control. We appreciate your patience and do our utmost to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
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Sheila H.
Rating: 3 out of 5
following a purchase from 12/12/2024
Site navigation is fine but delivery is very slow
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Response from 1001hobbies
Thank you for your feedback. We're glad you enjoyed browsing the site. We understand that slow delivery can be frustrating and apologize for the delay. We are doing our best to improve our shipping times. Thank you for your patience and understanding.
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Daegan B.
Rating: 3 out of 5
following a purchase from 03/12/2024
It took more than two weeks to receive my order. Website also gives unclear indication of current status.
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ARMAND F.
Rating: 3 out of 5
following a purchase from 10/11/2024
it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.
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Mathias U.
Rating: 3 out of 5
following a purchase from 30/11/2024
Missing a Viet Cong soldier's box
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Response from 1001hobbies
We apologize for this oversight in your order. We will check this and ensure that the Viet Cong soldier box is sent to you as soon as possible. For further information, please contact us at [email protected]. Thank you for your understanding!
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Jacques D.
Rating: 1 out of 5
following a purchase from 05/12/2024
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
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Response from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
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René P.
Rating: 3 out of 5
following a purchase from 02/12/2024
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
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Response from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
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Joël B.
Rating: 3 out of 5
following a purchase from 03/12/2024
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
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Response from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
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TITOU B.
Rating: 1 out of 5
following a purchase from 01/12/2024
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
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Response from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
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ambra B.
Rating: 1 out of 5
following a purchase from 11/11/2024
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
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bert V.
Rating: 3 out of 5
following a purchase from 20/11/2024
Neatly packaged and smooth delivery.
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Youri V.
Rating: 3 out of 5
following a purchase from 05/12/2024
Product was complete, but the package had been opened when I took it out of the box
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Morad N.
Rating: 1 out of 5
following a purchase from 02/12/2024
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
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Response from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 24/11/2024
2 models of the commane missing and no explanation ????
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Response from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
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Patrick “.
Rating: 1 out of 5
following a purchase from 02/12/2024
Ignored my request to cancel the order.
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Response from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
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Gilbert G.
Rating: 3 out of 5
following a purchase from 22/11/2024
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
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Response from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
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John V.
Rating: 2 out of 5
following a purchase from 01/12/2024
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
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John L.
Rating: 3 out of 5
following a purchase from 08/12/2024
expected a kit got only the decals
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Emmanuel M.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.
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Response from 1001hobbies
Thank you very much for your detailed feedback! We are delighted that you are happy with your purchase, despite the price and delivery time. We completely understand that you are comparing before finalizing your purchases and we appreciate that you are considering coming back to us. Please feel free to browse our offers and promotions to find products that meet your expectations. Happy Holidays!
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Antonio J. C.
Rating: 3 out of 5
following a purchase from 30/11/2024
Very expensive products and delay in delivery
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Response from 1001hobbies
Thank you for your comments. We are sorry to hear that you found the products to be expensive and that delivery took longer than expected. We strive to offer competitive prices and to constantly improve our delivery times.
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nut N.
Rating: 2 out of 5
following a purchase from 24/11/2024
For a simple order, it all takes a long time. Also too little info on when to ship
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Agnes L.
Rating: 3 out of 5
following a purchase from 27/11/2024
Let's start with the positive: the order arrived on time. Then let's come to the negative point, the paint was hardened and therefore unusable, 6 colors were provided for the model but only 4 were in the box, some parts were broken or undone, as if the box had already been unpacked ....
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Response from 1001hobbies
Thank you for your feedback! We're glad your order arrived on time. However, we are sorry for the problems you encountered with the paint and the missing or damaged parts.
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mario davide S.
Rating: 1 out of 5
following a purchase from 15/10/2024
I did NOT receive part of the order for anything else paid for!!!
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marc F.
Rating: 1 out of 5
following a purchase from 25/11/2024
Had to wait weeks for package, even though everything was in stock, every time another delivery date finally able to pick up and then the order was not complete. Tried for days to contact customer service both by phone and email for a solution to this problem but no response so far. Hopeless
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eric M.
Rating: 3 out of 5
following a purchase from 17/11/2024
Good but delivery a bit long, still not received by the way. Order on 29/11
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Response from 1001hobbies
We're sorry to hear that you still haven't received your order. We understand your frustration with the delivery time. If you have any questions or would like to check the status of your package, please do not hesitate to contact us at [email protected]. We will do our best to resolve the situation quickly.
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Janet B.
Rating: 3 out of 5
following a purchase from 05/12/2024
The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.
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Response from 1001hobbies
Thank you for your feedback! We are sorry for the inconvenience caused by the choice of collection point and the size of the parcel. We are taking into account your suggestion to display the dimensions of the items when ordering to avoid this kind of inconvenience in the future. If you have any questions, please don't hesitate to contact us at [email protected]. We hope to hear from you soon!
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pascal S.
Rating: 3 out of 5
following a purchase from 18/10/2024
Delivery too long and expensive
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Response from 1001hobbies
We are sorry to hear that you have encountered a problem with the delivery. If you would like to discuss this or have any questions, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Francesco M.
Rating: 3 out of 5
following a purchase from 02/12/2024
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
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Viktoriya S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
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Luca D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Online availability should be updated abruptly, so that people's time would not be wasted.
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Stefan G.
Rating: 3 out of 5
following a purchase from 12/11/2024
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
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GATIEN M.
Rating: 1 out of 5
following a purchase from 01/12/2024
I wanted to cancel my order before it was prepared, but they refused because the item was in stock and they were unable (or unwilling) to process the request. Very disappointing. No commercial sense. Avoid
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Response from 1001hobbies
Hello Sir, We're very sorry to hear about your feedback. We would like to remind you that you requested the cancellation of your order by e-mail at 9.30pm on December 1st, even though it had already been prepared at 6.00am on December 2nd. We would like to point out that our customer service is open from 9.00 am to 6.00 pm and that our logistics department is located in Isère. You will therefore understand that it is not a lack of will on our part to cancel your order, but rather a limitation of our IT resources, which do not allow us to interrupt an order once it has been handed over to the carrier. We sincerely regret this situation and hope you can understand our position. Sincerely, 1001hobbies
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serge P.
Rating: 3 out of 5
following a purchase from 27/11/2024
Very slow. OK if you're not in a hurry.
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Response from 1001hobbies
We apologize for the delay. If you would like to discuss this issue, please do not hesitate to contact us at [email protected]. We do our utmost to improve the speed of our service.
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serge P.
Rating: 3 out of 5
following a purchase from 25/11/2024
As slow as ever...
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Response from 1001hobbies
We're sorry to hear about your delay. If you have any questions regarding delivery, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
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Herbert N.
Rating: 3 out of 5
following a purchase from 09/11/2024
This is not an opinion, but a statement!
The model has been in storage for a very long time! Considerable damage to the box! I don't know what there is not to understand!
There will be no more news from.
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franck G.
Rating: 2 out of 5
following a purchase from 12/11/2024
received without paint, glue or brushes
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Response from 1001hobbies
Hello, thank you for your feedback. Please note that models are never sold with glue, and brushes are not included with these products. This information is clearly indicated on our website. We remain at your disposal for any further questions and wish you an excellent day. Best regards, 1001hobbies
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Pat C.
Rating: 3 out of 5
following a purchase from 21/11/2024
It should be possible to select time slots for delivery with a hand-delivery driver.
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Response from 1001hobbies
Thank you for your suggestion. We understand how helpful it would be to be able to choose time slots for delivery, especially when it comes to hand delivery. We will pass your comment on to the team in charge to evaluate this option in the future. We appreciate your input and look forward to continuing to improve to provide you with better service.
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patrick G.
Rating: 3 out of 5
following a purchase from 13/11/2024
I only received part of my order!
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Response from 1001hobbies
We apologize for this inconvenience. To resolve this as quickly as possible, please contact us at [email protected]. We'll take care of everything!
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