Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
During your order BXSWJEIFN, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 to 2 weeks.
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
C
Cristina S.
Rating: 1 out of 5
following a purchase from 09/05/2026
Book was French and not English. Emailed customer service with no response.
Response from 1001hobbies
Hello Mrs. Slough,
We are sorry for this inconvenience. Please note that the book was ordered from a French website, so it is normal that it is in French.
After verification, we have not received any email from you, and we regret this. Following the submission of your message, you should receive an email confirming its successful receipt, along with the reference number of the opened case.
We kindly invite you to resend your email to the following address: [email protected], in English, so that our customer service team can respond to your request as quickly as possible.
Kind regards,
1001hobbies.fr
J
Jorge L.
Rating: 3 out of 5
following a purchase from 20/04/2026
Well wrapped, customer service a bit mediocre
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Response from 1001hobbies
Dear Jorge, we thank you for your comment and regret that customer service did not meet your expectations. Your opinion is very valuable to us and we are committed to improving our service. If you have any specific suggestions, please feel free to share them.
G
Gerard N.
Rating: 1 out of 5
following a purchase from 01/05/2026
selling a product that was not in stock without saying so..and waiting 15 days...meh
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Response from 1001hobbies
Hello Mr. Nguyen,
During your order WIHAJVRGK, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 week. (BADGER 360 DELUXE - BLISTER - Shipped within 1 week)
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
W
Willemijn K.
Rating: 1 out of 5
following a purchase from 04/06/2025
My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive
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Response from 1001hobbies
Hello,
As stated in our terms and conditions and also in the tab "information about pre-orders", the indicated date is for informational purposes only and can be changed without prior notice, as it is provided by the supplier and may be adjusted later.
We regret the delay of this pre-order. However, a pre-order remains the best way to obtain a product that has not yet been released in Europe.
Best regards,
1001hobbies
J
James M.
Rating: 3 out of 5
following a purchase from 09/05/2026
Problem with the reception of the order reported a few days ago still not resolved.
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Response from 1001hobbies
Hello James,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
Y
yassine T.
Rating: 1 out of 5
following a purchase from 08/05/2026
defective product
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Response from 1001hobbies
Hello Yassine,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your product. Please do not hesitate to contact our customer service ([email protected]) so that we can resolve this situation quickly for you. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
H
Hervé B.
Rating: 1 out of 5
following a purchase from 10/05/2026
Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad
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Response from 1001hobbies
Hello Hervé,
We are sorry to hear that you encountered problems with the delivery. Your satisfaction is our priority, and we thank you for your feedback. We will examine your situation more closely in order to better assist you in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The 1001hobbies team
D
David H.
Rating: 1 out of 5
following a purchase from 01/05/2026
0 customer service and terrible tracking info
Response from 1001hobbies
Hello,
We are sorry to read your review and we apologize for this incident.
We have confirmed that your parcel was delivered on Thursday, May 21, 2026.
We have also replied to all your emails, and therefore do not understand your review.
Kind regards,
1001hobbies
M
Matthieu M.
Rating: 3 out of 5
following a purchase from 01/05/2026
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
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Response from 1001hobbies
Dear Matthieu, thank you for taking the time to share your feedback on our site "1001hobbies". We are pleased to hear that the delivery went well, but we are sorry to learn that you encountered issues with your product. We take your feedback very seriously and will strive to improve the quality of our items to avoid such situations in the future.
D
David P.
Rating: 2 out of 5
following a purchase from 29/04/2026
One of the models received did not match the one I ordered
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Response from 1001hobbies
Hello David,
Thank you for taking the time to share your opinion. We are sorry to learn that the product received did not meet your expectations. Your feedback is valuable to us and will help us improve the presentation of our items. We invite you to contact our customer service at the following address: [email protected]. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The 1001hobbies team
P
P L.
Rating: 2 out of 5
following a purchase from 28/04/2026
You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.
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Response from 1001hobbies
Dear P,
Thank you for your feedback. We appreciate your comments regarding the shipping times and understand your frustration. We will do our best to improve our communication on this matter. Our apologies for the inconvenience and we hope to serve you better in the future.
Best regards,
The 1001hobbies Team
D
didier L.
Rating: 2 out of 5
following a purchase from 13/03/2026
I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.
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Response from 1001hobbies
Hello Didier,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We are glad that you appreciated our responsiveness and remain at your disposal for any questions or needs.
Best regards,
The 1001hobbies team
C
Constant L.
Rating: 1 out of 5
following a purchase from 31/03/2025
Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order
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Response from 1001hobbies
Hello Constant,
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
G
Gabriele R.
Rating: 1 out of 5
following a purchase from 09/04/2026
The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed
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Response from 1001hobbies
Dear Rossi,
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
A
Afrim Z.
Rating: 1 out of 5
following a purchase from 27/03/2026
Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.
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Response from 1001hobbies
Hello Afrim,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
G
Geert R.
Rating: 1 out of 5
following a purchase from 19/02/2026
After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.
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Response from 1001hobbies
Hello Geert,
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
G
GIANNI A.
Rating: 1 out of 5
following a purchase from 25/02/2026
I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.
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Response from 1001hobbies
Dear Gianni,
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
J
Johannes R.
Rating: 1 out of 5
following a purchase from 14/04/2026
Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.
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Response from 1001hobbies
Hello Didier,
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
G
Guy C.
Rating: 3 out of 5
following a purchase from 26/04/2026
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
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Response from 1001hobbies
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
A
Annemieke V.
Rating: 3 out of 5
following a purchase from 27/04/2026
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
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MICHEL T.
Rating: 1 out of 5
following a purchase from 29/04/2026
I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.
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Response from 1001hobbies
Hello Michel,
Thank you for sharing your experience and we are sorry to hear that your order did not meet your expectations. Your passion for modeling is important to us, and we would like to help you resolve this issue. Could you please contact us directly at the email address "[email protected]" so that we can take the necessary steps?
We wish you an excellent day.
Sincerely,
The 1001hobbies team
D
DeWayne B.
Rating: 3 out of 5
following a purchase from 29/04/2026
Product received leaked out in the shipping box. Messy when it arrived.
Response from 1001hobbies
Dear DeWayne,
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
C
Claudio P.
Rating: 1 out of 5
following a purchase from 23/04/2026
The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.
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Response from 1001hobbies
Dear Claudio,
Thank you for your feedback. We apologize for the delay in delivery and for the insufficient packaging. We are committed to constantly improving our services and will take your comments into consideration to provide a better experience in the future.
We hope to have the opportunity to serve you again and to show you that this situation does not reflect our service standards.
Best regards,
The 1001hobbies team
A
ALEXANDRA A.
Rating: 1 out of 5
following a purchase from 13/02/2026
Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...
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Response from 1001hobbies
Hello Alexandra,
We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is essential to us, and we take your feedback very seriously. We are committed to improving our services and ensuring better communication in these situations. Please do not hesitate to contact our customer service directly, so that we can find a quick and satisfactory solution together.
Thank you for your understanding.
Best regards,
The 1001hobbies team.
L
Loys C.
Rating: 1 out of 5
following a purchase from 12/04/2026
No order:ROFLQKXHO
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Response from 1001hobbies
Hello Loys,
Thank you for taking the time to leave us your feedback.
We are sincerely sorry to learn that you received an item different from the one ordered. To resolve this issue as quickly as possible, we invite you to contact us directly via:
• The form available at the bottom right of our site
• Our email address: [email protected]
We will do our best to provide you with a quick solution and ensure your complete satisfaction.
Thank you for your understanding, and we hope to see you soon on 1001Hobbies.
Best regards,
The 1001Hobbies team
M
Michel B.
Rating: 1 out of 5
following a purchase from 12/03/2026
Order placed on March 13 and received on April 23.
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Response from 1001hobbies
Hello Michel,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
R
Rob S.
Rating: 3 out of 5
following a purchase from 09/04/2026
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
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Response from 1001hobbies
Dear Rob,
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
L
Loïc L.
Rating: 1 out of 5
following a purchase from 08/04/2026
Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.
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Response from 1001hobbies
Hello Loïc,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
L
Luca P.
Rating: 3 out of 5
following a purchase from 22/02/2026
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
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Kurt M.
Rating: 1 out of 5
following a purchase from 06/04/2026
It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.
Response from 1001hobbies
Hello Kurt,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your order. We understand how important it is to receive your items on time, especially for a special occasion. Please reach out to our customer service team, and we will do our best to resolve this matter promptly.
Best regards,
The 1001hobbies Team
A
Ayham A.
Rating: 2 out of 5
following a purchase from 31/03/2026
Shipping took way too long even though I had premium shipping.
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Response from 1001hobbies
Hello Ayham,
Thank you for your feedback. We are sorry to hear that the shipping duration did not meet your expectations, despite the premium shipping. We are constantly working to improve our service and will review your concern internally. Thank you for your understanding.
Best regards,
Your 1001hobbies team
M
Marc P.
Rating: 1 out of 5
following a purchase from 16/04/2026
I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery
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Response from 1001hobbies
Hello Marc,
Thank you for your feedback. We are sorry to learn that your delivery did not meet your expectations. We understand how important delivery speed is, and your comments will help us improve our services. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The 1001hobbies team
T
Tinus Z.
Rating: 1 out of 5
following a purchase from 09/04/2026
Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.
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Response from 1001hobbies
Dear Tinus,
Thank you for your feedback. We are sorry to hear that you have had negative experiences with your order. We strive to provide all our customers with the best possible service and appreciate your input. We would like to gain more insight into your situation to resolve this. You can reach us through our customer service.
Best regards,
The 1001hobbies Team
G
giuseppe D.
Rating: 1 out of 5
following a purchase from 26/03/2026
not only did I wait a month but you also sent me one of the two wrong items
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Response from 1001hobbies
Good morning Giuseppe,
Thank you for your feedback. We sincerely apologize for the inconvenience and for the error in your shipment. We ask you to contact us directly to resolve the situation as soon as possible. Your satisfaction is important to us.
Best regards,
The 1001hobbies team
F
florent S.
Rating: 1 out of 5
following a purchase from 28/03/2026
I am missing 3 items
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Response from 1001hobbies
Hello Florent,
Thank you for taking the time to share your opinion. We are sorry to learn that you are missing items from your order. Please do not hesitate to contact our customer service, who will be happy to assist you and resolve this issue quickly.
Best regards,
The 1001hobbies team
B
Bernard D.
Rating: 1 out of 5
following a purchase from 06/03/2026
Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.
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Response from 1001hobbies
Hello Bernard,
Thank you for your feedback and we are sorry to learn that your recent experience did not meet your expectations. We take your comments very seriously and will work to improve our delivery service. Regarding the paint pots, we will also escalate this situation. Your satisfaction is important to us and we hope to offer you a better experience with your next order.
Best regards,
The 1001hobbies team
C
Celestino V.
Rating: 3 out of 5
following a purchase from 15/04/2026
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
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Ralf S.
Rating: 1 out of 5
following a purchase from 09/03/2026
Products have not been deliveted. Contact request has been ignored. Never again.
Response from 1001hobbies
Hello Ralf,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Your concerns are important to us, and we are committed to resolving this issue promptly. Please reach out to our customer service team again, and we will ensure your request is addressed as quickly as possible.
Best regards,
The 1001hobbies Team
F
Frans V.
Rating: 2 out of 5
following a purchase from 10/04/2026
The product is okay but the delivery was very slow, waiting more than a week is not great.
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Response from 1001hobbies
Dear Frans,
Thank you for your feedback. We are glad to hear that you are satisfied with the product. We apologize for the delay in delivery; we understand that this can be frustrating. We are working hard to improve our service.
Best regards,
The 1001hobbies team
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