Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
We are sorry that your product arrived later than expected. We are doing everything we can to improve our delivery times. Thank you for your patience and understanding, and we hope the rest of your experience was satisfactory.
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Sonia L.
Rating: 1 out of 5
following a purchase from 17/10/2024
Delivery deadlines were unilaterally changed by months, and the cost of the unavailable and unshipped product was retained by the seller and not refunded, nor was clarification given to the request for action.
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Jacky P.
Rating: 1 out of 5
following a purchase from 20/11/2024
until today no problem but since this order remained without answer no parcel, it is certain that the current deliveries are to reform that errors everywhere the post office the deliverer a souc thank you to answer all the same, of delivers, before next year cordially
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Response from 1001hobbies
We fully understand your frustration regarding this unreceived order and the current delivery delays. We apologize for the inconvenience. We will check the status of your package immediately and keep you informed. We hope to resolve this issue before the end of the year. Thank you for your patience and understanding.
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Pieter K.
Rating: 3 out of 5
following a purchase from 07/11/2024
No opinion
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Alejandro M.
Rating: 3 out of 5
following a purchase from 07/11/2024
It took a while but overall the book arrived damaged on the covers in many places.
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Response from 1001hobbies
We are very sorry to hear that the book arrived damaged, especially on the covers. This is not what we expect for our products and we are taking note of your experience to improve our packaging. We thank you for bringing this to our attention and we will work to prevent this from happening again. If you need a solution, please let us know.
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Arnold D.
Rating: 3 out of 5
following a purchase from 21/10/2024
high shipping costs and several weeks to delivery
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Response from 1001hobbies
Thank you for your feedback. We understand that shipping costs and delivery times can be disappointing and we are constantly working to improve these aspects to better meet your expectations.
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Fred B.
Rating: 3 out of 5
following a purchase from 21/11/2024
Delivery takes way too long
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Response from 1001hobbies
We are sorry that the delivery took longer than expected. We understand that this is annoying and would like to help you resolve the issue.
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Pieter K.
Rating: 2 out of 5
following a purchase from 04/11/2024
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
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Response from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
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eric D.
Rating: 2 out of 5
following a purchase from 09/10/2024
three-month wait for delivery
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Response from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
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Leo R.
Rating: 3 out of 5
following a purchase from 29/10/2024
Moderate
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Emanuel B.
Rating: 1 out of 5
following a purchase from 07/11/2024
Never received the parcel it is the amentable and paid and not refunded it is a scandal I will speak about it on Internet of this very bad experiance
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Response from 1001hobbies
We are very sorry to hear that you have not received your package and that this has caused you a bad experience. We understand your frustration and thank you for your patience in resolving this incident.
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Marie T.
Rating: 3 out of 5
following a purchase from 25/11/2024
Shipped very quickly, but received a cardboard box damaged on one side, without damaging the merchandise. The model is made entirely of plastic, which doesn't seem to be very high quality - to be seen once assembled!
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Response from 1001hobbies
Thank you for your return! We're delighted that the goods were undamaged, despite the damaged cardboard box. As for the quality of the model, we hope that once assembled, it will better meet your expectations. Please do not hesitate to let us know your impressions after assembly. We'll be happy to answer any questions you may have.
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Elzo S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Not always clear on website.
Shipping took a long time. Could be due to crowds. But a work remains kang
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Response from 1001hobbies
Thank you for your feedback! We understand that the website can sometimes not be completely clear and we take your comment to heart to improve this. Regarding the long shipping, we do our best to minimize delays due to crowds, but we understand that it can be annoying. We hope you will have a faster experience next time. Thank you for your patience!
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Henk K.
Rating: 1 out of 5
following a purchase from 03/11/2024
My experience is downright bad. I only received a package after several weeks which contained only half of the goods ordered 2 items worth €45.60 were not !!!! delivered. While I did receive an email claiming that all goods were delivered. Several emails to the customer service is so far not !!!! You are not reachable by phone. So I certainly do not recommend you and will also ask the modeling website Scalemates to remove your link from their website !!!
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Response from 1001hobbies
We are very sorry that you had such a negative experience. We apologize for this inconvenience and hope to resolve it quickly.
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ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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CHARTIER F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
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lilia M.
Rating: 1 out of 5
following a purchase from 11/11/2024
The package was open
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Response from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
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Paul D.
Rating: 3 out of 5
following a purchase from 21/10/2024
Website is fine
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
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Felipe V.
Rating: 1 out of 5
following a purchase from 28/08/2024
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
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Response from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
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Simon B.
Rating: 2 out of 5
following a purchase from 30/10/2024
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
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Response from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
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Philippe D.
Rating: 2 out of 5
following a purchase from 29/10/2024
Another order that takes over a month to arrive...
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Response from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
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Abdelilah K.
Rating: 1 out of 5
following a purchase from 28/10/2024
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
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Rudie A.
Rating: 1 out of 5
following a purchase from 12/10/2024
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
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Response from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
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Michel H.
Rating: 2 out of 5
following a purchase from 17/10/2024
Significantly more expensive than other suppliers, longer delivery times.
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Response from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
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Claude M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
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Response from 1001hobbies
We apologize for this disappointing situation. It can happen that an item in stock is quickly sold out due to high demand, resulting in a delay in restocking. We are working to improve our stock management to avoid such inconveniences in the future. Thank you for your patience and understanding.
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Leo D.
Rating: 1 out of 5
following a purchase from 30/09/2024
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
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Response from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
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Séverine M.
Rating: 2 out of 5
following a purchase from 30/09/2024
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
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Response from 1001hobbies
We apologize for the delay in the delivery of your order. We understand your frustration, especially when it comes to gifting a product to a loved one. Please be assured that we are doing our utmost to improve our delivery times and avoid such inconveniences in the future. If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and patience.
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Philippe M.
Rating: 3 out of 5
following a purchase from 19/10/2024
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
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Response from 1001hobbies
Thank you for your feedback! We fully understand that timing is crucial for a layout artist, and we'll do our best to improve the speed of our deliveries. Please let us know if you have any specific requirements in the future, and we'll be happy to help!
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Rudy R.
Rating: 1 out of 5
following a purchase from 17/09/2024
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
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Response from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
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roberto T.
Rating: 2 out of 5
following a purchase from 05/11/2024
Products shipped without concern for readability of color codes. You should provide s change the packaging
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Response from 1001hobbies
We apologize for the inconvenience. We take note of your suggestion and will work to improve the packaging and visibility of the color codes so that they are easy to read. Thank you for sharing your feedback, it is important for us to improve the service.
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Marco B.
Rating: 1 out of 5
following a purchase from 17/10/2024
Very bad it says on the website how much is still in stock then they say it is out of stock
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Response from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!
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thomas D.
Rating: 1 out of 5
following a purchase from 15/10/2024
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
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Response from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
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Aurore V.
Rating: 1 out of 5
following a purchase from 12/10/2024
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
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Response from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
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Robert F.
Rating: 1 out of 5
following a purchase from 23/10/2024
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
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Response from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
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Claude S.
Rating: 3 out of 5
following a purchase from 05/10/2024
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery time was longer than expected and that the condition of the product did not meet your expectations. We understand your frustration and apologize for the inconvenience. Please be assured that we will take your comments into account to improve the management of our lead times and the quality of our products. Should you encounter any other problems with the product you received, please do not hesitate to contact us so that we can find a solution.
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Antonio Q.
Rating: 2 out of 5
following a purchase from 30/10/2024
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
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Response from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
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