Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
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Response from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
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Pascal B.
Rating: 3 out of 5
following a purchase from 02/09/2024
Lack of description on box Too much paint missing to buy
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that there is a lack of description on the box and that you have encountered problems with the missing paints. Your feedback is valuable and we will take it into account to improve our products. We hope to hear from you soon!
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Philippe D.
Rating: 3 out of 5
following a purchase from 09/08/2024
I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...
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Response from 1001hobbies
We're sorry to hear that you've only received part of your order. As discussed, this has been split up for faster dispatch. If you have any questions or require assistance, please do not hesitate to contact us. We're here for you!
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Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
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Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
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Jean-Louis L.
Rating: 3 out of 5
following a purchase from 29/06/2024
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
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Response from 1001hobbies
We apologize for the inconvenience. There seems to have been a stock error. We will check the situation and take the necessary steps to prevent this from happening again. Thank you for your understanding and patience.
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Dominique V.
Rating: 2 out of 5
following a purchase from 14/08/2024
payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
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Response from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
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Florence T.
Rating: 1 out of 5
following a purchase from 30/06/2024
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
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Response from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
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Eric S.
Rating: 1 out of 5
following a purchase from 09/08/2024
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
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Response from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
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Laurent L.
Rating: 3 out of 5
following a purchase from 29/07/2024
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
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Response from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
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Laurent L.
Rating: 1 out of 5
following a purchase from 20/07/2024
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
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Response from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.
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sylvie B.
Rating: 2 out of 5
following a purchase from 15/07/2024
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
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Response from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
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Lea E.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times and the opening hours of our premises were disappointing. We take your feedback very seriously and will work to improve these aspects. If you need immediate assistance, please do not hesitate to contact us. Thank you for your understanding.
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vincent L.
Rating: 1 out of 5
following a purchase from 08/06/2024
Delays of several months on products advertised as being in stock.
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Response from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
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Giancarlo I.
Rating: 1 out of 5
following a purchase from 20/06/2024
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
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Response from 1001hobbies
We are very sorry for this frustrating situation. We understand your dissatisfaction and are committed to resolving this issue quickly. In order for us to help you effectively, please contact us directly at [email protected] with all the information concerning your order. We promise to resolve this situation as quickly as possible. Thank you for your patience and understanding.
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Abouba M.
Rating: 2 out of 5
following a purchase from 24/07/2024
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
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Christian D.
Rating: 3 out of 5
following a purchase from 06/07/2024
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
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Response from 1001hobbies
Thank you for your positive feedback on our products and secure packaging! We understand your frustration regarding delivery times. Please be assured that we are doing everything possible to shorten these times and deliver your orders as quickly as possible. Thank you for your patience and understanding.
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Jörg H.
Rating: 1 out of 5
following a purchase from 17/07/2024
My order is wrongly delivered and very bad communication
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Response from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
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Alain C.
Rating: 3 out of 5
following a purchase from 03/07/2024
I found the preparation time for my order very long.
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Response from 1001hobbies
Thank you for your feedback. We are sorry that it took so long to prepare your order. We will work to improve this time to offer you a better service in the future. Thank you for your patience and understanding.
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nil M.
Rating: 3 out of 5
following a purchase from 30/06/2024
I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best :-) ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.
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Response from 1001hobbies
Thank you for your detailed feedback. We apologize for the inconvenience you have experienced. We are sorry that shipping from France was not clearly visible and that the response to your customer service inquiry took longer than we would have liked. We will work to improve communication and optimize delivery times for international orders. We are pleased that the goods have finally arrived and we will do our best to improve the customer experience for our international customers. Thank you for your patience and understanding. Yours sincerely,
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Quentin G.
Rating: 3 out of 5
following a purchase from 09/05/2024
Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day :D
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Response from 1001hobbies
Thank you for taking the time to share your opinion. We are sorry that the product protection is not yet up to your expectations. We appreciate your patience and constructive feedback. Please be assured that we are continually working to improve our service and hope that you will see improvements soon. Thank you for your understanding and loyalty!
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natascha E.
Rating: 1 out of 5
following a purchase from 05/07/2024
Not good !!! The packaging was not good so the item arrived damaged
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Response from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
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Jean-Claude J.
Rating: 3 out of 5
following a purchase from 27/06/2024
Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that the delivery time was longer than expected Your satisfaction is very important to us, and we appreciate your feedback which helps us to improve. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you again for your understanding.
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Alexandre S.
Rating: 3 out of 5
following a purchase from 18/06/2024
Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.
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Response from 1001hobbies
Thank you for your detailed feedback. We apologize for the fact that your shipment was delivered twice due to delays that exceeded our expectations for certain items. We understand your frustration and apologize for this inconvenience. We appreciate your initiative in contacting us regarding this matter. We take note of your feedback regarding this particular brand and are committed to improving our service to avoid such inconveniences in the future. If you have any further questions or require further assistance, please do not hesitate to contact us. We're here to help.
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Richard B.
Rating: 2 out of 5
following a purchase from 20/06/2024
I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.
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Sophie C.
Rating: 1 out of 5
following a purchase from 05/07/2024
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
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Response from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
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Isabelle B.
Rating: 3 out of 5
following a purchase from 19/06/2024
The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you found the book you were looking for and that the shipment was very fast. However, we are sorry to hear that the book arrived damaged at the corners. We apologize for this inconvenience. We appreciate your understanding.
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christiane D.
Rating: 1 out of 5
following a purchase from 26/06/2024
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
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Response from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
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Bruno B.
Rating: 1 out of 5
following a purchase from 15/06/2024
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
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Response from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
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Steffen K.
Rating: 2 out of 5
following a purchase from 01/06/2024
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
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Response from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
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Laurent W.
Rating: 3 out of 5
following a purchase from 08/07/2024
Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.
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Response from 1001hobbies
Thank you for your feedback and we are very sorry to hear about the disappointing experience you had with the delivery of your parcel. We fully understand your frustration, especially after paying for a home delivery and having to go to a point relais. We have contacted our delivery partner and have taken the necessary steps to ensure that this situation does not recur. Your satisfaction is our priority, and we are doing everything we can to improve our service. We apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
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ALAIN D.
Rating: 3 out of 5
following a purchase from 07/07/2024
Waiting as the Citroën kit is missing a part
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Response from 1001hobbies
Thank you for your message. We are sorry to hear that the Citroën kit you ordered is missing a part. We have immediately contacted our supplier and we are doing our utmost to solve this problem as soon as possible. An after-sales service is underway to provide you with a rapid solution. We apologize for the inconvenience and thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
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JEAN-MICHEL F.
Rating: 1 out of 5
following a purchase from 03/06/2024
not received my order in full
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Response from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
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Oliver H.
Rating: 1 out of 5
following a purchase from 29/05/2024
Newsletter spam, delivery time was ambiguous
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Response from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
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Acheteur Vérifié L.
Rating: 1 out of 5
following a purchase from 16/06/2024
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
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Response from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
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Jean-Marc D.
Rating: 2 out of 5
following a purchase from 22/05/2024
Too late...
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Response from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
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Rick W.
Rating: 1 out of 5
following a purchase from 28/05/2024
Good, prompt delivery
Response from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
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Sergio G.
Rating: 1 out of 5
following a purchase from 17/05/2024
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
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matthijs L.
Rating: 2 out of 5
following a purchase from 23/01/2024
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
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Response from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
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Vincent L.
Rating: 3 out of 5
following a purchase from 24/06/2024
TRONE GUARD VEULE - OK Cadian Command Squad - :-[ /!\Not like the first image(new edition)/!\ but the last two(previous edition).
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Response from 1001hobbies
Thank you for your comment In order to better understand and solve this problem, could you please send us photos of the products you have received to the following address: [email protected] We are committed to providing you with fast and efficient assistance.
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Denis P.
Rating: 3 out of 5
following a purchase from 21/06/2024
I'd like to see the parcel tracking again, you've accustomed me to better. Otherwise, there's nothing wrong with the product.
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