Customer reviews of 1001hobbies

Hello, Again, there were 2 stars whose ring was broken. ...

NOT VERY WELL DISAPPOINTED

Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.

the product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late

I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.

The Hama Beads product is the usual one I get from other sites, but the delivery was too long, compared to others who deliver in two days. Waited three weeks and had to pick up at store they indicated. Company based in France.

Too much time between order and shipping and then it does not arrive at home but at the pickup point .

Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.

long delivery time. Despite "in stock" indicated.

Product arrived broken sent 2 emails no response

I have not been informed of an out-of-stock situation I am not refunded for the out-of-stock product but I am stuck with a credit note (does this comply with the regulations or the general terms and conditions of sale, I don't think so). No response from 1001hobbies to messages sent via the customer account.

I would like to find more items in my genre and less wait in package delivery.

The order took so long to arrive and one item that was on back order the Autoblinda did not arrive. and the second order has still not arrived ?.

Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.

I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!

00945 offers about 50 euros less at o . I should have waited....

The box containing the figures was half open and broken and one figure was missing.

The shipping was well done. The stickers were just way too small and thus not usable.

The parcel was in poor condition on delivery and the model was out of order. I think that the models are not sufficiently secured and protected in the cartons. This is the first time that this has happened. This is a really good site that will not prevent me from recommending it again.

Very slow delivery! It's the 2'time I'm delivered in more than 3 weeks.... Otherwise great choice of parts. Thank you for allowing us to practice our passion.

3 weeks to receive my order when on the site it said 1 week. otherwise the product is very good.

Poor after-sales service

Fast shipping but I received a damaged box but the package was intact.

I'm still waiting for an answer concerning a lack of parts on a model plane at cost (+700 euros) I think it must be complete thank you

It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job

Order placed 3 weeks ago still no news I do not recommend to anyone this Site

Strange to receive an incomplete order when I receive an email warning me that the complete order had been shipped and that in the box there is no explanation or date of shipment of the complement.

not serious, sells open box plus missing item for new and 2nd item is not what was ordered

The delivery did not correspond to my order: I received a German cargo truck instead of my order for a Half TrackUS.

Instead of two weeks we had to wait 5 weeks. Very disappointed and hesitated to recommend

Good product, decent price, delivery time too long

I didn't realise my order was coming from France, now I know why it took 2 weeks to arrive

Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.

shipping is too expensive.

Hello, I received the parcel, but there is no reference or name on the paint pots. When two colors look the same, how do you choose? Also, is this water-based paint? I'm a novice, I wanted to put all the assets on my side to make a beautiful model, but I see that it does not start very well. Sincerely

Delivery time not respected. Almost three weeks to receive the items. But I was charged immediately!

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve

Hello, Parcel received with two products instead of three as indicated on my order. No explanatory note.
What I find most annoying is to get a robot on the phone. No more real contact?
Too bad. A real shame.