Customer reviews of 1001hobbies

I have not received my order. I have sent you an email.

Bad communication on how long you have to wait for your items.
One of my items came in damaged.

All good in itself, but the shipping is very expensive (especially to the home) and the shipping time is also not without.

very long delivery times

No reference on the jars

Order received in good order.
It did take a very long time.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

Well, they solved a problem but they questioned my word. They gave me a 5 euro voucher to buy that I could not use.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

The box of "native natal" arrived completely crushed.

Not easy to visit the site. And payment problems

Delivery took a long time Gift wrapping €2.50 for a piece of paper had expected something more luxurious Product also not as expected bit of cheap finish for that money Was difficult to find this model therefore end up here I do not think another time

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

Good evening, I have asked twice to contact me following a problem with my parcel but nothing!

order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

I don't think the site is to blame for my disappointment with the quality of the ^product purchased...

Didn't receive the pack pictured: wood glue instead of plastic glue, paints unsuitable for the model.

It does take a lot of steps to get to the right page. Also if you want to see your own order. Although half of the items were already in stock there was a wait until everything was there. Items were shipped well and neatly. But customer service is Indian English speaking. !!!

I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.

It could be improved as graphics and how it's structured

It is only mediocre because not even half of my order arrived

I was unable to finalize my order because the site did not work properly. Order cancelled.

I would like to be contacted since I have not received any suitable colors for mounting

14 days delivery time for items in stock. This could be faster.

Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.

Order received eventree due to transport I think .. one of the three boxes open and incomplete .. the other two items were supposed to be metal 15cm . I'm still looking for the metal and the corresponding size. Yes well disappointed ...
Delivery well respected ... A bon entendeur ...

Poor-quality, expensive model.

I did not receive my entire order, they just sent me a voucher for the missing products, without notifying me or even offering me a refund.

1001 hobbies state there in the UK but they are a French based company. service was ok was told parcel would be with me by 2/3 February got it by 5th was that down to the courier or from coming so far away .

they're unable to deliver properly to their showrooms and don't know the products they're selling.

Unfortunately, one of the paint cans had opened during transportation.

I received my item broken.

The site offers a very wide range of products for modeling and collections in general but if you order something on preorder along with something in stock you may have to wait a long time so 6.5/10

For the second time, item delivered does not correspond to the order

parts are missing from the box, the parts are not numbered, I reported it by phone and was told I would be called back, no call back.

Nice site, some things hard to find, price interesting only on sale. But if they are on sale then they really are on sale

Says Hobbies.co.uk.....but are in France and i got shafted for £85 import duty!!
Watch out if buying in UK.....
Would have given 0 stars rating.......

The instructions are very brief, the components very fragile - in short, it's all gone to waste...