Customer reviews of 1001hobbies

I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.

No parcel received

part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely

The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.

Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.

High price compared to the other two sites I use

I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.

We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.

Very poor communication and lack of information.

I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.

The order has FINALLY arrived

When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.

Very bad delivery time.

Good product, reasonable delivery time, excessive delivery charges.

Postage more expensive than item

2 months delivery time, very bad.

Unprofessional and unfriendly

Legitimate product, but delivery very delayed (2 weeks late), and no answer to my question.

The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.

Yours is the MOST confusing hobby site I've ever visited. It just POORLY organized. THERE IS NO LOGICAL METHOD WHEN IDENTIFYING A PRODUCT.

Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.

Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!

I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong :(

I have not received a refund for the product paid for and not received, only a credit note! Does this mean that I have to purchase again?

Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.

It took a while to arrive but otherwise, perfect.

Deadlines not met Platform not responsive

Received in over 2 weeks although everything was in stock. Disappointing first order.

products not up to my expectations, delivery time much too long.

I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!

accepts orders without stock.

Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion

Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.

I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.

Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!

Packaging not complete with the necessary coloring as described in the product presentation

The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.

On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.

First and last time I order on this site

The order took a long time to arrive