Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 17/07/2023
Shipping was very slow...The stickers were placed over the paint labels, and when I tried to peel them off they took the label away with them, so it was very difficult to work out which shades of color were which...otherwise, packaging was very good.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/03/2023
The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/06/2023
They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 14/07/2023
The special radar tower I bought with previous order , expensive and quality pulls at nothing for a collector-builder .To place so many orders with you this is really very poor result , really leaves much to be desired .
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2023
My order was over a month late and I couldn't get an exact delivery date!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2023
No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/07/2023
delivery too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2023
The order received does not correspond to what is indicated on the site.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/07/2023
My order was delivered quickly. Unfortunately, the color number labels were glued over all the colors. It was very time-consuming to wash these stickers off without damaging the stickers underneath.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/07/2023
A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/06/2023
There were some problems with the stock of some products so it took a while, but as soon as it was shipped it arrived within 3 days and in very good condition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2023
My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/07/2023
I received a broken 80€ figure. After I contacted them, of course, they wanted to give me a 15€ voucher (for a broken 80€ figure ???). Since I was not satisfied, they wanted me to absolutely destroy the figure and send a picture. Only then would I have gotten a new one, so I preferred to take the 15€ and fix the figure with some glue, but I have to say that the shipping and how it was packed was absolutely bad.
At least 3 stars because the support is nice and replies quickly
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 10/07/2023
I placed the order on the 10th and have not received it yet.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 13/07/2023
When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/07/2023
There was a spray can of Tamiya TS17 missing. I reported that, but haven't gotten a response yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2023
The first order placed on 17/07/23 arrived on 26/07/23. The second order, placed on 18/07/23, has not yet arrived (27/07/23). To be improved!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 18/07/2023
fast delivery items at reasonable price not excessive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2023
Very long delivery time. Impossible to reach them by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2023
service too long for last order
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 13/07/2023
We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2023
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
disappointed by the quality of the paint, throw away one can and the other will soon do the same.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/07/2023
The models were a gift to my husband for his birthday so I payed the extra for them to be gift wrapped. However the gift wrap was a lot to be desired it looked liked they couldn’t be bothered so had to redo it. Otherwise quick and easy.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
I did not receive the item I ordered.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 12/07/2023
The items arrived, but communication about delivery left a lot to be desired.
If you call them outside of business hours it seems like they have been closed for two years.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Searching for specific products a bit complicated
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/07/2023
Order was uncomplicated and arrived quite quickly. However, the contents were dirty/dusty.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 13/07/2023
Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/06/2023
The free shipping advertisement seems to be misleading because it does not explain when it applies and when it does not apply apart from the minimum purchase amount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
The carrier damages the packages, which is a shame and not the first time. We should think about changing carriers or ringing the bell.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/07/2023
If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 06/07/2023
Not all items are cheap; in fact, some are out of the market.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 30/05/2023
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
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Response from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/06/2023
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2023
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 18/06/2023
Mail with questions are not answered.Product is good.Price is clear you may like yourself I think.Delivery is Okay,not super fast.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/06/2023
Very poor delivery by the post office
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