Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/06/2023
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/05/2023
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/05/2023
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2023
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2023
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2023
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/05/2023
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/04/2023
I had to wait a long time and a box was missing in the package....
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/05/2023
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 19/05/2023
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
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Response from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2023
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
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Response from 1001hobbies
My Valissant, In your order was a product in the form of a "Pre-order" A pre-order is an advance purchase that allows the customer to reserve a product before its official release or availability in stock. For the 1001Hobbies online store, a pre-order allows the customer to secure the purchase of specific products directly from the manufacturer or supplier. Pre-orders are subject to the vagaries of manufacturing, manufacturers' unpacking, etc. We are not responsible for delays. The dates communicated are those transmitted by the manufacturer at the time the item is put on line.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/05/2023
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
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Response from 1001hobbies
Hello, thank you for your important message. We regret this situation and that the return procedure was not clear. I have informed customer service of this situation, and they should contact you as soon as possible. If not, please feel free to email [email protected] so that they can take the necessary action. Thank you and have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
no opinion
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/05/2023
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/05/2023
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. I see that the situation has been less than optimal, but I would like to draw your attention to several points: - the fact that we do not use cellophane is a conscious choice to avoid adding unnecessary plastic to the environment. In 95% of cases, the cardboard we use is more than enough to adequately protect the boxes. However, we will forward the information to our warehouse, but please remember that you can send us photos to verify the condition of the boxes upon arrival to [email protected] if this is an issue. - I can confirm that the package was prepared on 05/23/2023 at 07:08:51, well before our store opened. Unfortunately, it is not possible to cancel an order once this status has been set, and I am very sorry for this. In any case, I understand your dissatisfaction. I wish you a good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
the product does not look like the picture
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2023
Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2023
Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/05/2023
Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/03/2023
The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 29/03/2023
I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry for the various problems we have encountered :( If you still haven't received the item, could you please send a message to our customer service so they can resend it? Thank you in advance!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2023
Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2023
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/04/2023
Had what I needed but delivery was later than was told with no tracking available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2023
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2023
Over 5 weeks to deliver something that can fit in an envelope!?
Response from 1001hobbies
Hello, thank you for your message. I'm sorry to see that the product is taking so long to arrive. If the product is still not delivered, can you send a message to [email protected]? They will find a solution. Thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
More than 3 weeks for an order! Too long!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
Over 3 weeks to place an order!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 17/04/2023
Way too difficult and expensive to send back!
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Response from 1001hobbies
Hello, thank you for your feedback. I'm not sure if I understood correctly: what is the problem with this item? If you have not already done so, please contact our customer service at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2023
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 24/03/2023
Order never delivered
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Response from 1001hobbies
Hello, thank you for your message. We are sorry that the product never arrived, this is beyond our control. We did ship the product on April 6, but unfortunately the post office may have lost or stolen it :/ I see the refund has been made. Good day
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/04/2023
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/04/2023
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2023
1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.
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Response from 1001hobbies
Hello, thank you for your message. I see that the order was indeed placed on April 12 and was delivered on May 5. I'm sorry for the delay, which is actually due to one of the other products in your order delaying the overall shipment. I'm glad you were able to find a workaround. If a discount code has already been offered, unfortunately I can do no more. Have a nice day.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 15/04/2023
Excellent
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/04/2023
Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.
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