Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
No, I only received the small flags, I should have received the two crosses that are at the front and back of the Bismarck on the mount, but I don't have them.
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Response from 1001hobbies
Hello Jean-Yves,
Thank you for taking the time to share your opinion. We are sorry to hear that your order did not contain all the expected items. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
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Jean charles G.
Rating: 1 out of 5
following a purchase from 26/03/2026
Last order, still absent.
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Response from 1001hobbies
Hello Jean Charles,
We are sorry to hear that your order has not yet arrived. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
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jose abraham P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you
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Octave D.
Rating: 2 out of 5
following a purchase from 08/03/2026
Hello, I received your order with a lot of delay, not having any email, I had to send you one to find out what was going on. You replied that a product was missing and would be replaced by another which I accepted, but when I received my order, I realized that the product you sent me did not meet my expectations. It was a product for the airbrush and I do not have an airbrush. However, the other products I ordered are very good, nothing to say. Have a nice day.
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Response from 1001hobbies
Hello Octave,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that the proposed replacement did not suit you. We are committed to improving our communication and to
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Xavier F.
Rating: 2 out of 5
following a purchase from 06/03/2026
I actually wanted to cancel the pre-order, but they did not want to refund my money. When I ordered it, I also paid extra for safe shipping, but it was just thrown in the box with only paper at the bottom. I hate this company; I hope it goes bankrupt. Thieves.
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Response from 1001hobbies
Hello T.,
Thank you for your feedback. We are sorry to hear that you had a negative experience with your order. At 1001hobbies, we strive for the highest customer satisfaction, and we take your comments about shipping and cancellation very seriously. We would like to help you find a solution. Please contact our customer service so we can look into your situation.
Best regards,
The 1001hobbies Team
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Michele P.
Rating: 1 out of 5
following a purchase from 11/03/2026
terrible experience! I bought a dimatex backpack but besides the delay in shipping, they do not respond to emails and if they do, it takes many days. The product received does not match the one in the photo and despite having contacted them, I have never received a response. Terrible. The backpack received can be found on the official site for 40 euros less. I bought it because the photo depicted a different version not present on the official site. Never again with them.
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Response from 1001hobbies
Dear Michele,
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Thank you for bringing to our attention the issue regarding shipping and the product discrepancy. We are committed to improving and assure you that we are working to resolve these issues. We invite you to contact us directly to find an appropriate solution.
Best regards,
The 1001hobbies team
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dominique V.
Rating: 3 out of 5
following a purchase from 09/03/2026
deadlines much too long
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Response from 1001hobbies
Hello Dominique, thank you for your feedback regarding the delivery times. We understand that this can be frustrating and we are actively working to improve our processes to reduce these delays. Your opinion is valuable and helps us better serve our customers.
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ANDREA D.
Rating: 1 out of 5
following a purchase from 10/02/2026
Two months to deliver items that were already in stock. Too long for delivery.
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Response from 1001hobbies
Good morning Andrea,
Thank you for your feedback. We sincerely apologize for the delay in delivery. We are constantly working to improve our service and will ensure that similar situations do not happen in the future. We appreciate your patience and are here for any further assistance.
Best regards,
The 1001hobbies team
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Luke D.
Rating: 1 out of 5
following a purchase from 15/02/2025
After over a year and not receiving my preorder, I contacted them to cancel. They refused and immediately shipped out the order. Wonder how often they just hope people forget? Scammers
Response from 1001hobbies
Hello Luke,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate your patience throughout the process. Our goal is to ensure customer satisfaction, and we are always here to assist you with any concerns. Please feel free to reach out to our customer service for further support.
Best regards,
The 1001hobbies Team
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Arne L.
Rating: 1 out of 5
following a purchase from 24/03/2026
1001Hobbies should change suppliers. DPD is a disaster.
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Response from 1001hobbies
Hello Xavier,
Thank you for your feedback. We appreciate your opinion about our suppliers and take this seriously. We strive to provide the best possible service and will consider your comments.
Best regards,
The 1001Hobbies Team
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PATRICK G.
Rating: 1 out of 5
following a purchase from 24/04/2025
No, I stick to my first impression. I received an order 1 year after paying. If I hadn't left a negative review, I probably would never have received it. And I made almost a hundred calls, sent emails. I had to mistakenly place a second order for the first one to be sent to me. And, of course, no apologies, no commercial gesture.
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Response from 1001hobbies
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Stephanie C.
Rating: 3 out of 5
following a purchase from 12/03/2026
The product is very good but delivery times were not respected and without warning
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Response from 1001hobbies
Hello Stephanie, we thank you for your feedback and are delighted to learn that the product satisfies you. We are sincerely sorry for the missed delivery deadlines and the lack of communication on this matter. Your feedback is valuable and we are actively working to improve our service to avoid this kind of inconvenience in the future.
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Anne B.
Rating: 1 out of 5
following a purchase from 19/03/2026
Did not receive the right products and did not receive a reply to my email
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Response from 1001hobbies
Hello Anne,
We are sorry to learn that you did not receive the right products and that you did not get a response to your email. Your satisfact
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Claude M.
Rating: 3 out of 5
following a purchase from 19/03/2026
Very long delivery times, poor communication from the seller (partial delivery without specifying the goods sent, nor the deadlines for the remaining items). Reference error (previous order)... a very expensive seller, whose timeliness and quality of service are not justified. It's a shame, but it looks like France.
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Rich B.
Rating: 2 out of 5
following a purchase from 23/02/2026
It’s been almost 6 weeks and I still don’t have my order delivered.
Response from 1001hobbies
Hello Rich,
Thank you for your feedback. We sincerely apologize for the delay in your order. Please reach out to our customer service team, and we’ll do our best to assist you promptly. Your satisfaction is important to us.
Best regards,
The 1001Hobbies Team
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Weston A.
Rating: 2 out of 5
following a purchase from 01/03/2026
Already has taken a month, and order hasn't even been shipped.
Response from 1001hobbies
Hello Weston,
Thank you for your feedback. We sincerely apologize for the delay in processing your order. Please be assured that we are working diligently to resolve this issue and will keep you updated on the status of your shipment. Your patience is greatly appreciated.
Best regards,
The 1001hobbies Team
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Michaël L.
Rating: 1 out of 5
following a purchase from 03/03/2026
Missing items upon receipt of the order. No response from customer service following my complaint made 2 weeks ago
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Response from 1001hobbies
Hello, We sincerely apologize for the missing items upon receipt of your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been processed more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can rectify the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
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Marc R.
Rating: 1 out of 5
following a purchase from 05/03/2026
delivery times too long and not respected I will not order from you again. Lack of seriousness and late response to my request.
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Response from 1001hobbies
Hello, We are sincerely sorry for the missing items upon receiving your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been handled more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can regularize the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
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Saskia A.
Rating: 1 out of 5
following a purchase from 15/12/2025
Not clearly indicated that they are French, sending French-language articles that are nowhere to be traced and then making it difficult about returns.
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Response from 1001hobbies
Good afternoon Arne,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
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Thibault L.
Rating: 1 out of 5
following a purchase from 28/01/2026
Very bad experiences with this brand... Never again... A brand that practices forced sales and is more than borderline regarding consumer rights. Order shipped after several cancellation requests that went unanswered.
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Response from 1001hobbies
Hello Thibault,
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
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Pascal R.
Rating: 1 out of 5
following a purchase from 29/01/2026
Way too long between the order and delivery
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards, 1001hobbies
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Knut K.
Rating: 3 out of 5
following a purchase from 26/02/2026
It took a very long time, but I am very satisfied with the delivery itself.
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Arnaud L.
Rating: 1 out of 5
following a purchase from 08/03/2026
I ordered an F1 pipe that is of poor quality and arrived broken, and a credit of 5€ is great, I just lost 17.65€ and the pipes are unusable, trash
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards,
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Quentin B.
Rating: 1 out of 5
following a purchase from 22/04/2025
My package took 1 year to arrive
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Response from 1001hobbies
Hello, We regret your review and understand your disappointment regarding the delays. We remind you that you placed a pre-order and that, as indicated on our site, the dates are given as estimates. This information is communicated to us by our supplier, who receives it from the manufacturer. That is why your order experienced a significant delay before its availability. We remain at your disposal for any further questions. Best regards, 1001hobbies
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Jose Manuel G.
Rating: 1 out of 5
following a purchase from 09/03/2026
I ended up spending money after 2 orders that did not arrive. I don't think I will buy again.
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Response from 1001hobbies
Hello, José Manuel:
Thank you for taking the time to share your opinion. We regret that your experience did not meet your expectations. Your satisfaction is important to us and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss your experience.
Sincerely,
The 1001hobbies team.
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fabrice C.
Rating: 1 out of 5
following a purchase from 22/01/2026
Perhaps the least efficient site I have had the opportunity to order from. Perhaps the worst. Prices too high, terrible customer service, random information on the products sold, "very elastic" delivery times... I do not recommend, other sites are much more efficient, including one: Super-Hobby.com
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Response from 1001hobbies
Hello, We are sorry to hear about your dissatisfaction regarding your experience on our site. We take your comments on prices, customer service, and delivery times into account, even though we regret that you did not find satisfaction with our brand. Your feedback is important and helps us improve our services. We still hope to offer you a better experience in the future. Best regards, 1001hobbies
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Daniel P.
Rating: 3 out of 5
following a purchase from 16/03/2026
The package arrived damaged, with some parts of the box bent.
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Hans Peter S.
Rating: 1 out of 5
following a purchase from 13/03/2026
I did not receive my order
Response from 1001hobbies
Hello Hans Peter,
Thank you for your feedback. We are truly sorry to hear that you have not received your order. Please rest assured that we take this matter seriously and are committed to resolving it promptly. Our customer support team is here to assist you and ensure you receive your items as soon as possible.
Thank you for your understanding, and we appreciate your patience.
Best regards,
The 1001Hobbies Team
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Jean Paul B.
Rating: 3 out of 5
following a purchase from 06/03/2026
Hello, for a few years now, I have placed many orders with you. This time, some items were missing from my order. Why did you give me a credit note of 57.60€? I could have waited for a late delivery and it's not easy to apply this credit note to an order.
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Roberto P.
Rating: 1 out of 5
following a purchase from 04/03/2026
The package has not arrived, customer support nonexistent "they do not respond". After 1 month from the order never received I am still waiting for the credit note.
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Response from 1001hobbies
Good morning Roberto,
We sincerely apologize for the inconvenience you experienced with your order on 1001hobbies. Customer satisfaction is our priority and we are committed to resolving any issues. Please contact us again for immediate assistance and to ensure a refund. Thank you for your patience and trust.
Best regards,
The 1001hobbies team
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JOEL B.
Rating: 1 out of 5
following a purchase from 25/12/2025
Order placed on 25/12/2025. Package received on March 13, 2026. Everything is said.
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Response from 1001hobbies
Hello, We are sorry to hear about your dissatisfaction regarding the delivery times. We understand your disappointment with this delay and we apologize for this experience that does not reflect our usual level of service. Your comment has been taken into account and we will forward it to improve our timelines and communication. We hope to regain your trust on your next order. Best regards, 1001hobbies
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Frédéric J.
Rating: 2 out of 5
following a purchase from 16/02/2026
I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!
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Response from 1001hobbies
Hello Frédéric,
Thank you for your feedback. We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. The quality of our shipments is paramount, and we take your comments very seriously.
We invite you to contact our customer service to resolve this issue and improve our service. Your satisfaction is our priority, and we want to offer you an experience that meets your expectations.
Best regards,
The 1001hobbies team
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Harald G.
Rating: 1 out of 5
following a purchase from 10/03/2026
I have not yet received my order QBIWOJLWQ, I have been waiting too long, I will be damned angry immediately.
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Response from 1001hobbies
Hello Harald,
we sincerely apologize for hearing that your order has not yet arrived. Your satisfaction is our top priority, and we understand your disappointment. We are doing everything in our power to resolve this matter as quickly as possible. Please do not hesitate to contact us directly so we can assist you in the best possible way.
Thank you for your understanding.
Best regards,
the team at 1001hobbies
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Raphael R.
Rating: 1 out of 5
following a purchase from 02/03/2025
I am very disappointed with the way my order is being handled. The website states that my package is “shipped”, but according to the tracking from Mondial Relay, it has been stuck with the sender since March 13. Despite several attempts, I have not received any response from customer service. To this day, I still have not received my package and have not received a clear explanation. This is frustrating and unprofessional. I expect a response and a concrete solution soon.
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Response from 1001hobbies
Dear Raphael,
Thank you for your feedback and for sharing your experiences. We understand the frustration you feel, and it is never our intention to disappoint our customers. We take your comments seriously and will do our utmost to resolve this as quickly as possible. Our customer service will contact you soon to clarify the situation and provide a solution.
Best regards,
The 1001hobbies Team
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Matthias O.
Rating: 1 out of 5
following a purchase from 23/01/2026
Delivery time far too long!
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Response from 1001hobbies
Hello Matthias,
thank you for taking the time to share your opinion. We are sorry to hear that the delivery time was longer than expected. Your satisfaction is important to us, and we are constantly working to improve our service. We hope to welcome you back soon and provide you with a more positive shopping experience.
Best regards,
the team at 1001hobbies
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Sergio D.
Rating: 1 out of 5
following a purchase from 11/02/2026
The 2 books arrived damaged, I sent an email with photographs showing the damages and received no response from 1001hobbies. I will not buy again due to this attitude and I will not recommend the website to anyone.
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Response from 1001hobbies
Hello Sergio,
We sincerely regret that you received the damaged books and that we did not respond to your email. Your satisfaction is very important to us and we are committed to resolving any inconvenience. We would appreciate it if you could contact our customer service again so we can assist you properly.
Sincerely,
The 1001hobbies team.
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david D.
Rating: 2 out of 5
following a purchase from 29/11/2025
The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.
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Response from 1001hobbies
Hello David,
We are very sorry for the inconveniences you have experienced with your order. We appreciate your patience and are glad to know that the service was adequate in March. Your satisfaction is important to us and we will take your comments into account to improve.
Best regards,
The 1001hobbies team.
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Rudi D.
Rating: 1 out of 5
following a purchase from 11/03/2026
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Response from 1001hobbies
Hello Rudi,
Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments are important to us and help us to continuously improve. We hope to serve you better in the future.
Best regards,
The 1001hobbies team
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SEÁN M.
Rating: 1 out of 5
following a purchase from 04/03/2026
I haven't received it
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Response from 1001hobbies
Hello, SEÁN:
Thank you for sharing your opinion with us. We regret that you have not received your order. We invite you to contact our customer service so we can resolve this issue as soon as possible. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
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Sebastien S.
Rating: 2 out of 5
following a purchase from 21/02/2026
The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.
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Response from 1001hobbies
Hello, We are sorry to hear about your dissatisfaction regarding the delivery times. We understand your disappointment with this delay and we apologize for this experience that does not reflect our usual level of service. Your comment has been taken into account and we will forward it to improve our timelines and communication. We hope to regain your trust on your next order. Best regards, 1001hobbies
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