Customer reviews of 1001hobbies

Delivery time too long

Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.

had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA

The product is very good and the service too, but the delivery time is too long.

Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.

had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times

Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error

Do not take into account the mails and do not answer.

Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.

I have not received full order and know nothing about undelivered items. The information is missing.

They took longer than they said they would

order never arrived and not even refunded

I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image

My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.

Delayed delivery product under disant in stock but out of stock

The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.

the glue proved unusable, apparently due to low-temperature exposure on delivery

I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.

Delivery times are too long.

Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!

1 month to receive my order even though the products were listed as being in stock , non-existent customer service

One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.

All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.

My last delivery did not correspond to my order.

Unfortunately, the delivery time was a bit long and 2 paints were unusable,

Almost a month of waiting seems too long to me.

Photo that doesn't match what you're selling

Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .

Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!

Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.

Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.

Ordered on 5/12, got it delivered after christmas

Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.

Late delivery

Ordered in early November and did not get in until late Dec . Had to contact myself for more info about it.

The model looks nice but there was a referencing error: a letter error in the name of the bike so that the one I received wasn't the one named on the site. As I don't know anything about bikes, I didn't realize it, but it spoiled my gift. I would not recommend

Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise

No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.

It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.

very bad