Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I don't judge the product but the gift wrapping is unspeakable plus the delivery time unacceptable since you charged me extra to have the item to get it after the given date.
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry if the packaging arrived damaged, we will forward the information to our warehouse. I am sure you will be able to find the right date for your order, but it is the expected date of payment that matters. Have a good day.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/12/2022
Immediate shipment? I received it yesterday the 16th, so it took me 16 days to receive it.
That seems like a lot of days to me.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. This is not an immediate delivery, but an immediate shipment, the duration of which varies depending on the chosen delivery method: economy or express. We ship the order as soon as the purchase is made, but the low-cost delivery method slows down the date in times of high demand. Have a nice day.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/12/2022
THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 05/01/2023
Item arrived damaged and company cannot be reached by phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 14/12/2022
Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
It took me several reminders before my parcel ordered at the end of November was sent to me at the beginning of January... no one answered the phone... fortunately it wasn't for Christmas...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 30/11/2022
I can not give a positive opinion , because although I made a first order that never arrived , nor did I make another that did not arrive. In fact 1001 owes me 40 € received by transfer in June 2022
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Response from 1001hobbies
Hi, thank you for your message. I see that the second package is well marked as delivered, sorry about that. Could you please email us at [email protected] indicating that you did not receive anything? We will start a new investigation. Have a great day
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2022
As for the brushes, nothing to say. On the other hand, the refurbishing kit for my aero was not new. The needle and seal were new, but the rest had already been used. I found dried paint and the tip of the small piece in which the needle was sincerely inserted was bent. Very disappointing. Never again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Could you please send an e-mail to [email protected] with photos of the kit in question? We will contact the supplier. Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/12/2022
It took too long, I am not at all happy with the service, I will never buy here again.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of it. I would like to draw your attention to the fact that we depend on the reactivity of the delivery person, knowing that you have opted for an economical delivery, which unfortunately is not a priority in your services. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/11/2022
I hate to write a bad review about model stores, but this one in particular is just not good enough. It turns out that I order three models, and for one of them they send me an incorrect reference, another model. Nothing happens, it can happen to anyone. As I keep the item intact and sealed, I take pictures and contact them to exchange it for the correct reference. As an answer they practically laugh in my face telling me that it is the same reference, all this in spite of having in front of me the attached photos of the order and of the received model. From then on, silence, they don't answer emails anymore. I am very sorry but this will not happen to me again. From now on, as much as I hate it, I will buy all these items on Amazon, which I know will offer me a better response to any problem. Run away from this French store, it is not worth the risk.
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Response from 1001hobbies
Hello, thank you for your message. We will take your comment into account to improve our services in the future. I see that there was indeed a referencing problem, we are very sorry. We have proposed you by email several solutions to return the item or offer you a refund. Do not hesitate to contact us by email at [email protected]. Thank you and have a nice day!
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 31/12/2022
Very bad transport. They make you pay 12 € to arrive urgent in 2-3 days and in the end it takes more than 7 days.
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Response from 1001hobbies
Dear customer, thank you for your message. We are sorry to hear that your experience was not to your satisfaction. I see that a refund of the shipping costs has been made as compensation. Our apologies once again. Have a nice day.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 29/12/2022
Coming very late
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Response from 1001hobbies
Dear customer, thank you for your message. We are sorry that your experience was not satisfactory. We will take note of your feedback to make improvements in the future. Have a great day.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/11/2022
Order not received
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Response from 1001hobbies
Hello, thank you for your message. The package has unfortunately been rerouted, beyond our control, and we are very sorry about that. As indicated in our email yesterday, we have placed a new GA9BMTLYZ order which is currently being prepared. Have a great day!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/01/2023
2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!
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Response from 1001hobbies
Hello, Thank you for your comment. We are terribly sorry for this problem, which is beyond our control. We have contacted the supplier for a response. As soon as we know more, please be assured that we will take the necessary steps to provide you with a suitable solution. Thank you for your patience.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2023
Delivery times very (too) long and without communication. I am still waiting for a third of my order placed on 4/12/2022...
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the delay. I see that the necessary steps have been taken to divide the order, and the second part should arrive shortly. In any case, we take note of your opinion in order to improve in the future. Have a nice day,
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 18/12/2022
Was very disappointed with the article.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/12/2022
What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster
Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/01/2023
I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.
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Response from 1001hobbies
Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 31/12/2022
Everything worked out perfectly
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Response from 1001hobbies
Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much :)
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
poor website management and shipping delays
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Response from 1001hobbies
Hello, thank you for your message. We're sorry for the delay, and we'll take good note of your comment so that we can improve in the future. Have a nice day!
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/12/2022
Purchasing the products is very easy. I was not comfortable with the package tracking service.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/12/2022
Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Long delivery times
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/11/2022
Delivery took ages and when arrived item was damaged. Contacted them for a replacement and they are refusing to do until I completely destroy the item! Never had such a request when proof has been sent that it arrived damaged. Avoid them AT ALL COST!
Response from 1001hobbies
Hello, thank you for your message. Unfortunately, I can confirm that this is a request that we have to make officially in order to respect the suppliers' request and the French law. Do not hesitate to come back to us by email [email protected] so that we can send you a new one. Thank you!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2022
Very disappointed with my purchase. My order was missing an item in the parcel and a second received broken and therefore unusable....
Ordered for Christmas and received a month later, gift missed And finally after sales service non-existent, I'm still waiting for a response to the complaint I made ... I would say only one thing to flee!
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. I see that the refund request has been taken into account and should be made shortly. Our apologies once again. Have a nice day,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2022
Delivery problem and non-matching products still not resolved....
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Response from 1001hobbies
Hello, thank you for your message. I see that everything has now been sorted out: as indicated in our exchanges, we split your order because one of the products was waiting to be restocked. This product was shipped and delivered on January 4. If you still have any problems, please don't hesitate to send us an e-mail at [email protected] Thank you and have a nice day!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2023
Wide choice of products, but doesn't bother to reply to emails about orders placed, and shipping is much slower than with competing model-making sites. In short, a store to be avoided.
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Response from 1001hobbies
Hello, thank you for your message. I see that we replied to your e-mail of January 3 on January 4, informing you that the parcel had indeed been dispatched on the 2nd, the day after your order, with receipt on the 6th, 4 days later. If our competitors can do better, then good for them :) Have a nice day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2022
Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2022
Package arrived very late Split in two Instructions in English only
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/12/2022
Parcel was not delivered. I received an email that there was supposedly a delivery attempt, but no one was there even though I was at home all day. I then received another email that the parcel had been delivered, but it has been missing ever since. Never again.
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Response from 1001hobbies
Hello, we would like to thank you for your comment, which is very important to us. We are terribly sorry that this situation is out of our control. This is indeed a problem, as it shows as delivered on our site. Can you please email us at [email protected] to tell us about your situation? We will then see what we can do. Thank you, Customer Service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/12/2022
The original packaging of the item had no sealing seal in fact it looked as if it had been opened before the instructions were resting on top of the loggetto and not underneath as is usual for futaba. the gyroscope was free to bang around inside the box. I don't think anything more needs to be added...
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Response from 1001hobbies
Dear customer, We apologize for the situation encountered, which is beyond our control. Please believe that this is not representative of the quality of our services. Thank you in any case for your message, we take note of it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
Unacceptable. 4 weeks of delay with several exchanges with Customer Service during which I was promised things that were not done (preparation of the package, shipment within 48 hours, etc...). After three weeks, I decided to cancel my order and order elsewhere. A few hours after sending my cancellation request, I receive an e-mail telling me that the parcel has been dispatched, and Customer Service tells me that it's too late to cancel. And wait! There's more to come! I receive my order and there's a paint missing from the inside. Really, I don't recommend it. I understand that there can be occasional problems and before writing this message, I asked for compensation for the disastrous handling of my order. Message ignored.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/11/2022
Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2022
I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. Unfortunately, we have no control to force a delivery person to deliver faster than they can, especially during the holiday season. We apologise for the damaged parcel, again this is beyond our control. If the item inside is defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/10/2022
They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.
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Response from 1001hobbies
Hello, thank you for your message so important to us. Indeed, I see that the game has taken some time to arrive due to a restocking difficulty, we are very sorry. We hope the package arrived in good condition and that you are satisfied with the game. Have a nice day,
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