English 
A
Rating: 2 out of 5
Products appear to be available but finally sold out No refunds, only credit notes
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 276 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
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A
Rating: 2 out of 5
Very slow shipping product not up to the price
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G
Rating: 2 out of 5
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
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Response from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
A
Rating: 1 out of 5
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
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Even worse, I see that I can't give you 0 stars. Bunch of rats.
Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
A
Rating: 1 out of 5
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
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Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
V
Rating: 3 out of 5
Item arrived in great condition but delivery was a week after the expected delivery date
V
Rating: 2 out of 5
Took a while to get here but it arrived before Christmas which is good.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
C
Rating: 1 out of 5
Long delay in delivery, more than 15 days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Rating: 3 out of 5
I think you especially need to improve your delivery service, TOO LONG!
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A
Rating: 3 out of 5
Material conforms but can do better for the light packaging.
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A
Rating: 3 out of 5
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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A
Rating: 1 out of 5
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
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Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
G
Rating: 3 out of 5
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
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C
Rating: 1 out of 5
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
A
Rating: 3 out of 5
The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.
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A
Rating: 1 out of 5
One of the items arrived in bad condition and I can't contact customer service for replacement
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Response from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
C
Rating: 3 out of 5
Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect
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V
Rating: 3 out of 5
1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
A
Rating: 2 out of 5
The stock status indication is unreliable. No information on delays and delivery times was sent to me. Without my intervention, I think I would still be waiting for my parcel. However, following my request for a refund, this was carried out very quickly.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 3 out of 5
Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely
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V
Rating: 2 out of 5
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
G
Rating: 2 out of 5
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
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Response from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
V
Rating: 2 out of 5
Very poor logistics
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
V
Rating: 1 out of 5
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
B
Rating: 1 out of 5
the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Response from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
G
Rating: 1 out of 5
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
A
Rating: 3 out of 5
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
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Rating: 3 out of 5
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
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V
Rating: 3 out of 5
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
A
Rating: 2 out of 5
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
A
Rating: 3 out of 5
the item received is good but there were problems with the shipping address
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A
Rating: 3 out of 5
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
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G
Rating: 1 out of 5
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
A
Rating: 3 out of 5
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
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A
Rating: 2 out of 5
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
A
Rating: 1 out of 5
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
V
Rating: 3 out of 5
Long delivery times, it took over a week for the parcel to be posted.
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A
Rating: 2 out of 5
Too expensive and very long lead times. Sale without stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
C
Rating: 3 out of 5
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
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