Customer reviews of 1001hobbies

Long lead time for stock Ordered 23/11 received 07/12

standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.

Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.

In a bubble envelope, do not send

1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.

Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.

Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.

Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy

Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!

The deadlines shown on the website are not what they are in the end at the time of delivery.

Item has still not arrived. Poor reply when I questioned delivery date.

Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.

After I bought it, the price dropped by half, even though they were offering black Friday discounts.

I have only received one section in the delivery of the order, and I am claiming the second one.

A completely different item was delivered than ordered.

Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you

I have received the wrong delivery

I received a different product than the one I purchased!

long delivery times and, compared with the competition, the most expensive prices in the sector

pass

... average. Everything was announced in stock, but more than 3 weeks for preparation and delivery. Next time I'll order from China myself...

The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.

I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.

Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it

Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.

awaiting SAV return

Two months for a model... I claim and after claiming, they send me the wrong one.

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)

On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.

celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!

I have not received what I ordered yet, I will never buy anything from this website again.

I received an order for Tamiya paints, which have no identification.

I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.

have to wait a very long time

Very long shipping times

The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.

It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.

Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!