Customer reviews of 1001hobbies

I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN

It has taken a very long time to arrive

I'm very disappointed that you can send items with blown paint on one part of the body.

2 months of waiting!

Package delivered on time, but paint dried on arrival and parts missing

My order was smashed, it looked like someone stepped on it making it garbage. The box it was shipped in was flimsy and thin and would be damaged easily

Preparation time too long (more than 2 weeks for my order of 2 items). Otherwise a lot of products in stock is good.

Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.

Crushed box. I complained but with no response

Paint cans do not fit into the notches. Unpractical for this purpose.

One good thing: the delivery (at 8 euros, I was hoping it would be quick). Otherwise, a very bad surprise. I ordered a product presented as a metallic miniature, painted and decorated. With delivery and gift-wrapping, I got 50e. The product arrived the next day, so there's nothing to say about the delivery, but fortunately I wasted the 2e50 in the gift pack to check the product. It wasn't a metal miniature but a plastic model (not necessarily of very good quality, by the way)...of course neither painted nor decorated and with absolutely nothing supplied for assembly. I'm not going to send this package back, in fact I've already assembled the model since it was for a gift, but I ordered a decorative item and ended up with a piece of white plastic. I might as well tell you that I don't recommend a service that claims several times on an item page that it's something and then sends you the exact opposite. Still no answer from the after-sales service, maybe an update one day...

no news of missing product

Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.

The boxes were very deformed due to transport, please use more rigid packaging.

Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad

Packaging and article are very satisfactory. Delivery takes too long. With other suppliers it is faster

poorly packaged in the shipping box, not wedged....the small pieces have tumbled into the inner box ... box not taped, I hope there is nothing missing ... otherwise very fast shipping

Delivery time not respected...

delivery to the relay point very good . ordering models , I am disappointed with the model that comes from Poland the parts are very rough .

Disappointed by the delivery time and the lack of credible information in the order tracking, even if this is the result of a computer and telephone server problem. In addition, a delivery note with the parcel would be useful to help verify the presence of all the items ordered.

I was completely satisfied with the order, including the choice on the internet, which I will certainly return to. Only the delivery left something to be desired.

No problem with the order, choice of products or delivery, very satisfied. Unfortunately, of the two candles I ordered, one didn't work (the resistor didn't light and the candle got very hot) and the second worked fine. Half satisfied

Delayed delivery and boxes of models crushed on arrival

This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .

A bit misleading, thought I was using a UK based depot, products were available straight away del 3-4 days, didn't arrive, chased up to be told coming from France a week later, looking at other reviews this is not 1st others have had same situation.. When placing order should state where products are coming from, probable use again though

very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star

Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth

The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?

Delivery was incomplete at first; problem did eventually get resolved after contacting customer service 2x.

NOT DAVIS

Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.

I'm only talking about the model department: payment, delivery, telephone assistance: very good; large selection, especially of small-scale figurines. It should be possible to place items in the shopping basket without going through the product details, and a historical period criterion should be used for searches; non-competitive prices except for sales or clearance sales.

I was delivered more than a month after my order No information Impossible to contact you

Parcel arrived on time but packaging crushed in letterbox

I was initially impressed by the great price. So I ordered immediately. Then searched for reviews and....oh shock found many negative ones. Waited and checked the shipment status again and again. Suddenly it said "not available". Checked the website and found out that the kit would not be available for another week, even if ordered immediately. I waited and...got lucky! and received the kit at the end of the week after all, which means a delivery time of two weeks, which is understandable when you know that they are based in France and not in Germany as the name suggests!
Conclusion: Despite the tempting prices and the low postage, not necessarily the first choice when ordering.

Eduard kit arrived on time and on target, but packaging was merely bubble wrap over an un-shrink wrapped flimsey Eduard box. This packaging is insufficent for travel to Canada. The box was damaged, the contents visible to the delivery system, but somehow, it survived contact with reality and got to me.

Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review

I had to e mail after the order myself and then received a link for T&T which did not work. Fortunately the item ordered arrived the other day, well packaged for which thanks.

Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.

Would never use again. Avoid!!!!!!