Customer reviews of 1001hobbies

Still waiting for refund for what could not be delivered.

The wrong decals were delivered. Not good at all. Gross carelessness.

HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.

Delivery too slow

The items are very good. But delivery, much too long.

I have not yet received the model

It's a pity when you've been waiting for an order for three or four weeks to have to phone to find out why...

Products very good, but carrier not good at all, packing box quite damaged.

1 article not available now have voucher of almost 40 euros

Wouldn’t know haven’t received item yet

Bad service, 2 out of 3 orders I have not received despite several reminders!!!

All takes too long.....all those stories of superfast delivery.....is nonsense

Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again

if you're looking for something that's all yours, you'd better divide it up by category.

Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.

Delivery problems for my parcel with long waiting times

It overwhelms me that I can no longer choose home delivery but have to pick up my package miles away at an ESSO station.

I'm quite satisfied with 1001hobbies.fr's service, but I'm critical of their lack of attention to the orders I place with them. On my 1st order, in which I used Tamiya shades, I asked them in a message to add the main shades that a beginner modeler would need. They added Heller shades, and... Humbrol enamel shades. A nice mix that will be difficult for me to exploit. A pity. I've recommended my missing shades on another site, which is a pity, because if it hadn't been for this incident, I'd have given it 5 stars.

My purchase was held in U.S. Customs because someone at 1001hobbies.com did not fill out complete paperwork. I was required to contact U.S. Customs and give information to them or it would not be released to me. This is NOT good business practice in the U.S. It is not good business practice anywhere. I will seriously have to reconsider before dealing with 1001hobbies.com again.

I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.

NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.

NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.

1st bag received with a large trace of bic pen, after several emails for an exchange (I was first offered a voucher of 10 €), we received a bag perfectly wrapped with plastic protection what did not have the 1st ... but finally the order is perfect!

After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.

Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!

No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory

Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .

I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING

Item was good but (I now realise) expensive and dispatch time (2+ weeks) was disappointing.

After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.

To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.

Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.

My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.

Functional site.

No response. No human contact

Delivery times too long.

took way too long

Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.