English 
A
Rating: 3 out of 5
I'm missing a puzzle
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
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V
Rating: 3 out of 5
Prices for kits are quite high, postage rates are stratospheric
A
Rating: 1 out of 5
Expensive and time-consuming delivery (more than a week for problems)
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A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
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A
Rating: 3 out of 5
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
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A
Rating: 1 out of 5
very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.
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A
Rating: 1 out of 5
Article incomplete, Missing remote control, charger, battery, servo motor and servo receiver. Crooks, to do.
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A
Rating: 3 out of 5
Order of April 28th received on June 9th Too long
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G
Rating: 3 out of 5
Response to order was prompt and adequate. Did find 3 weeks between time of order and time of delivery to be very long.
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G
Rating: 3 out of 5
The time between ordering and delivery takes way too long.!1 in my facade almost 3 weeks !!! with no notice or notification.
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V
Rating: 3 out of 5
Thought I was buying from the uk as the web site was .co.uk took ages to arrive as it was from France, had I known this then would have expected a longer delivery time, will buy from them again when not needed quickly, products were as described and packed well
C
Rating: 2 out of 5
They don't answer to the mails...
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A
Rating: 3 out of 5
Order (display case) received in poor condition; the case broken, probably due to poor packaging for transport. A small box, containing the case; in a large cardboard box with a tiny bit of crumpled paper for cushioning. Out of the dozen or so 1001 Hobbies shipments, this is the only time this kind of incident has occurred.
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A
Rating: 3 out of 5
message delivery info to be reviewed......
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A
Rating: 1 out of 5
Very disappointed death figurines garbage part
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V
Rating: 1 out of 5
Had to pay import tax which was not quoted
A
Rating: 3 out of 5
Bag stained and damaged in places
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A
Rating: 1 out of 5
Hello it's been nearly 1 month that I'm waiting for my refund that I still have not received, your employer has canceled the order, and I still have received nothing having sent several e-mail with and without response towards the end I advise anyone to buy from you especially as I must be reimbursed a sacred sum of money 500 €.
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C
Rating: 1 out of 5
not recommended
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V
Rating: 1 out of 5
"Instant ship" Took 3 weeks to leave the warehouse, another month to get here, when it got here it was packaged in nothing but bubble wrap... no box or anything just bubble wrap for international shipping, the box was damaged so badly it was open and the decal sheet fell out as I carried it into my house... A basic box would have prevented all of this but that is too much for 22 in shipping on 70usd in items I guess. They have not answered my emails yet, might have to force a refund. AVOID AT ALL COSTS
A
Rating: 2 out of 5
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
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G
Rating: 1 out of 5
Delivery took a lot longer than indicated on the website. Contacted via email but did not receive a response.... Eventually arrived in a very damaged package.
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V
Rating: 1 out of 5
The order was delivered to my billing address in Arizona instead of the delivery address in Michigan...
A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
V
Rating: 3 out of 5
Finally got my order and everything is fine
C
Rating: 3 out of 5
Extensive catalog and fast shipping.
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A
Rating: 1 out of 5
I got ruined in bullshit, on the 2cv of teleguided rally the parts are overpriced and for only one part you need at least 50 others.
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V
Rating: 3 out of 5
Received my package only in the bubble wrap with minor box damage. I consider that lucky because most items are usually bubble wrapped then placed in a box for shipping.
V
Rating: 1 out of 5
Electrical items supplied to UK may come with European plug. This was not clear and buying from a .co.uk I thought I would be getting a UK spec item. Possibly in breach of Plugs and Sockets etc. (Safety) Regulations 1994 by selling to UK market?
A
Rating: 2 out of 5
Delays too long as usual
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V
Rating: 2 out of 5
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Rating: 1 out of 5
DON'T ORDER FROM THIS SITIO! I still have not received my package and it is already almost two months. I have written twice and not heard back, and finally when I called they promised to have an answer to where the package was in three business days and have not contacted me again. Pure crap, I would never recommend it, it would be 0 stars yes there was the option. DO NOT ORDER! It's been nearly two months and I STILL have not received my package. I wrote to customer service twice and got NO reply, and when I finally called to demand answers they promised to contact me with info on where my package was within 3 business days and NEVER got back to me. Awful service, do NOT recommend- I'd give it 0 stars if I could.
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A
Rating: 3 out of 5
Good but an order that comes in small pieces without sufficient explanation.information on shortages to be improved.
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V
Rating: 1 out of 5
One part hasn't arrived and I've been chasing my money for 2 months. I still haven't received it. I'll never order from here again. I want to finally get my money!
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C
Rating: 3 out of 5
It was stopped at customs and I had to pay more for it.
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C
Rating: 3 out of 5
The time until receipt was very long, and the information on the status of the order in the meantime was poor.
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G
Rating: 3 out of 5
Required paint colors were not on the site, so I had to order them later after I received the kit.
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V
Rating: 3 out of 5
OK on delivery - after care service awful. Possibly due to language and translation....did not realise it was eu rather than UK bases....
A
Rating: 3 out of 5
I regretted that the packages were so badly made and not very serious.
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