1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 09/06/2022
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2022
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 09/05/2022
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
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Response from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/06/2022
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2022
Delivery not in accordance with order.
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Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2022
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2022
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
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Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2022
The product was broken on arrival. Parts more fragile than usual Manual not clear
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2022
deception
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Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2022
Packaging too soft, flattened mock-up box.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2022
nuuuuuulll nuuuullll
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Badly calmed brush loses its bristles to paint
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/05/2022
I just keep buying it and it drops in price, what a coincidence.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/06/2022
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/06/2022
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/05/2022
out-of-stock items block the entire process, so if you are impatient, please be on your way.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
too long
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/06/2022
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Response from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/05/2022
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
not quite the quality you'd hoped for
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/06/2022
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
Very long for a delivery order placed on 2/06/2022 delivered on 17/06/2022 then you do not make any commercial gesture for the customers of long date From now on I will go to see elsewhere
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2022
1 month waiting to be reimbursed and 0 response on the location of my package...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2022
My package was delivered on tracking but I haven't received anything in my mailbox. Customer service is no longer responding to me.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2022
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/05/2022
I still haven't received the order and it has been 18 days, I don't think this situation is logical. If I am not going to receive it, I could get my money back.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2022
Order error
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/06/2022
I ordered the model kit and the advert stated immediate shipping but it took two days to ship arrived quite a few days after the estimated arrival time. Having said that it arrived in decent condition and the kit seems to be intact. Still not happy considering the cost of postage.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/06/2022
Article was different from the picture.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2022
Never received- local post office indicated delivered but it wasn’t - they can’t find package - I know it’s not entirely the fault of 1001 but I am much less likely to purchase from again
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 03/06/2022
The delivery was made with delay compared to what was advertised
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2022
Slow and no tracking, bad attitude
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
I'm missing a puzzle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
My delivery was blocked due to an out-of-stock condition on three items (not visible when I placed the order... too bad! ). Delivery took a fortnight and was unblocked following my reminder. Well, all's well that ends well! But we can do better! Thank you so much.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/05/2022
Prices for kits are quite high, postage rates are stratospheric
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2022
Expensive and time-consuming delivery (more than a week for problems)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2022
very disappointed with the wait despite reminder requests no way to communicate with you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Received on time. The outside of the parcel was perfect, but inside the packaging was damaged. Quality of preparation not great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.
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