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A
Rating: 2 out of 5
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
MANY TIMES THE PHOTO REPRESENTATIVE OF THE PRODUCT DOES NOT CORRESPOND TO REALITY SEE APPLES SEND YOU PEARS.
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V
Rating: 2 out of 5
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Rating: 2 out of 5
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
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V
Rating: 2 out of 5
My item was sealed but worn/broken so was no use to me
A
Rating: 2 out of 5
Very poor quality brush
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G
Rating: 3 out of 5
I am satisfied , but the delivery did take a long time.
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G
Rating: 3 out of 5
Too long delivery time promised days it ended up being approx. 15
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V
Rating: 2 out of 5
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
A
Rating: 3 out of 5
Insufficient packaging, delivery options very poorly explained, late delivery without notice.
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A
Rating: 1 out of 5
A figurine arrived broken at the base due to poor protection in the box. Using bubble wrap would be more judicious than vulgar paper that protects nothing at all. I managed to glue it back together all the same, and a figurine that has nothing to do with the one ordered, so for this second one, a paypal claim is in progress with a photo for a direct refund, which will avoid the site offering a credit note for the first and last time here.
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A
Rating: 1 out of 5
One of the boxes sent to me with my order was the wrong one; it took a fortnight to replace it. No commercial gesture. Disappointing for a first experience!
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A
Rating: 1 out of 5
I strongly advise against this site, which obviously takes no account of its customers' e-mails! for me, it's over!
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A
Rating: 3 out of 5
Customer service is responsive
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A
Rating: 3 out of 5
clear order, but poorly prepared, a decal sheet is not a resin kit.
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V
Rating: 1 out of 5
The delivery was 2 weeks late and missed the deadline I specifically asked for. Reading the reviews I can see I’m going to be messed around further when I try to get a refund. Stay away from these guys.
G
Rating: 2 out of 5
Was promised shipping within 24h. Didn't receive the order until 8 days later!
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A
Rating: 1 out of 5
I would like to receive my order in full before giving an opinion.
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V
Rating: 2 out of 5
Heli in order, but both batteries defective. Probably stored for too long...?
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A
Rating: 3 out of 5
Late delivery
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C
Rating: 3 out of 5
Delay in the delivery of the order.
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V
Rating: 3 out of 5
Delivery time much too long, information in advance about delivery date did not fit
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A
Rating: 3 out of 5
disappointed by the size i bought a rc car but in all the description there is no way to have the size of the car apart (Typically, a miniature car at 1/18 will be 18 times smaller than the real car.) but what is the real size ??
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A
Rating: 1 out of 5
No serious packaging. Model box arrived flattened even though it was a gift. High price for model taken because of delivery guarantee. Not to be repeated.
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A
Rating: 3 out of 5
My order arrived well, but I had a problem. After placing the order, I did not receive an email confirming the shipment. I opened a ticket on the website, telling what had happened, and they replied that the post office had lost my package and that they could ship it without an item (which they no longer had). The next day, I was informed that the package had indeed been shipped back and arrived the next day. That is, if I had not opened a call about the order, I might not have received the order.
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A
Rating: 1 out of 5
Total lack of seriousness, with dimensions announced on the site that have nothing to do with reality. The plane I received was much smaller. Following a complaint and recognition of the error, I was sent the same plane again after a month, which I just had to return again! This site is to be avoided!
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A
Rating: 1 out of 5
Equipment of very poor quality and in a condition that should not even be sold. And the delivery, postponed 2 times, for what reason?
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A
Rating: 3 out of 5
for a first, it was a first... to be continued!
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V
Rating: 3 out of 5
It was very easy to find my way around the site. The only thing that didn't fit was the description of the product. Customer service did reply, but only very late and not in German.
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C
Rating: 2 out of 5
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
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V
Rating: 3 out of 5
Not very proactive with communications after order placed, then multiple emails stating order on it's way when it had already been received ! Goods well packed and were as expected.
A
Rating: 1 out of 5
The decals I received are not the ones I ordered! The colissimo return slip I received for reimbursement is not in my name! What a nonsense !!!
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V
Rating: 1 out of 5
I ordered a great planes pt 19 56.5 “ what I received was a electrifly pt 19 they charged me 256.00 for a toy Nowhere on the ad did it say it was not the item I ordered when I attempted to return it the freight was over $130.00 this company uses Bait and Switch to lure customers Don’t by anything from them they are a dishonest company I will never buy from them again lesson learned
G
Rating: 1 out of 5
I have made large payments a few times now . But the discount of my prime card Does not go well ...Already sent many emails ...but no solution and communication is difficult . That is because I think it is French speaking . And when mail uses the translation computer. Then you do not understand each other...If this problem was not there I would give high rating. Now I advise against purchase discount card prime....
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A
Rating: 3 out of 5
error in the detail of the model voluntary or not model scale 1/200th this one does not make it. 1/200th is equal to 35, to 40 cm and here it's 14 cm given the promotional price I should have ?? in real life this is the size of the box of the 1/200th model made in china I put 3 stars for the delivery time, please be more precise in the detail of your model articles.
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V
Rating: 2 out of 5
No indication that import duty applies
V
Rating: 1 out of 5
Waited for 6 months for my order they kept telling me that its been delayed. Now I'm struggling to get my refund from them. It must be run by muppet.
V
Rating: 3 out of 5
Sbagliato numero articolo sul catalogo Roden; per avere un altro modello in sostituzione
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.
di quello che mi è stato inviato sbagliato,ho dovuto inviare 4 Email ed aspettare oltre un mese per la consegna.
V
Rating: 3 out of 5
Shipping took a bit longer than expected but other than that, everything else was fine
A
Rating: 1 out of 5
? Pilotless plane?
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