Customer reviews of 1001hobbies

While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.

I'm still waiting for a reply for the figurine I ordered in February.

Box not suitable for the size of the product, you folded the top of the box.

The order took far too long to reach me.

The stock was not up to date at the time of purchase, and I was not contacted to find out. In the end, the order was cancelled after an exchange of a dozen e-mails. The refund only came a month later.

My order included 6 models, and 5 out of 6 were the right ones. Surprising response, at first I get a reply asking for photos. Then they wrote to me asking me to send back the model that didn't correspond to the order, without even giving me any information about the one that was expected... finally, as trust reigns, they told me they'd send me the other one after I'd returned the wrong model. Commercially speaking, it's very average, and what's more, it's up to me to go fishing for information... great, guys!
Too bad you're the only ones to distribute metal earth in France.

I did not receive the product that I ordered. I have been in contact with customer service and I anticipate the problem will be resolved.

3 months waiting for the parcel ... And the article page guaranteed delivery within 3 days ...

a damaged product arrived, and after I reported it, it's been over 2 weeks and I still haven't heard anything

The site is simple, clean and gives confidence in the purchase. However, the item I received (a model) was already open when I received the package... In terms of after-sales service, it's been 3 weeks of email exchanges... to find out what the problem is, send a photo... then I'm offered a replacement, but once again I have to send a photo + item number + after-sales service form to fill in with my name and the reason, and finally I'm offered a credit note or a refund, but not the new item, so I'm still exchanging emails and I almost feel like giving up and ordering from another site... (The accessories I ordered were all of the expected quality and packaged... unopened, hooray...)

Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.

Order never arrived. After more than 2 months of waiting, I requested a refund. I have been waiting for this for over 2 months now

when i received my order in the envelope the sable brush no 00 was unusable. the bristles were crushed because the protection was no longer there.BIen REGRETABLE

Delivery time far exceeded.

Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.

Took an awfully long time for the article to arrive

website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.

Having made 2 purchases for 2 orders on the same day and within minutes of each other I asked if it was possible to pay only a shipping cost. Negative response. I had already made other purchases but do not think I will make any more.

avoid , partial refund never received , primary customer relationship ...........

GOOD, FAST, BUT THE PACKAGING IS FAR TOO SLIM, THE BOX IS DEFORMED!

it will depend on the answer of 1001 hobbies!

I placed the order thinking that the two SBD s were 1:72 scale... But they are 1:48. And the web did not specify anything. Too bad.

Came Late and Shipped with "La Poste" Instead of Eco Delivery

The order arrived safely.
As for the rest, I'm waiting for the rest of what I asked for.
Small problems of communication, prices and articles "in stock" but which I think are with subcontractors with 1001Hobbies work. I'm waiting for the rest of my order and to see if this site is serious. Their address is still in Paris even though they've moved. That can happen.
I hope I've answered some verified questions. And may our future relations be good. Otherwise, it's a good merchant site, despite a few minor problems which I hope have been resolved. To be seen in the future.
Thank you for the opportunity to give my opinion. Pierrelebelgeapau.

Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20

I am not satisfied, because I received my article very badly packed, and broken.

If you received an overpriced kit that was damaged by the parcel service, and you complain about it, the response you get is that you can return the package, but that you have to pay for the return shipment yourself and it has to be undamaged, opened etc etc. Surely you don't think I'm going to pay more than 7 euros for a damaged package which is completely wrong in terms of size and price. On other sites the package was 16.95 and not 42.95 like I paid. That is why I will never judge you positively....

difficult to find what you're looking for

Waiting more than 1 month to receive a refund of 11.57 euros is unfortunate.

Order not received. After five weeks of waiting, enough was enough. No replies to multiple emails. Got money back, because I paid happily with PayPal. I absolutely recommend against this seller.

Very fast delivery but the little soldiers are very poorly finished, reconsider the way they are made.

Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.

Delivery time too long and no information about it

Xxxx

The egg blower fell apart every time I squeezed the little bellows. Not at all useable—clever idea, though.

I did not receive my complete order. The invoice for my order is #FA 290700. I had ordered and paid for 2 units of the product CMHB09, but only received 1. The rest of the order was delivered correctly.

Excessively long delivery time.

I never received the boxwood barrels I paid for. Nor was I contacted again about this problem (even by e-mail).

Deductions "only" because of delays; once because a delivery was forgotten several days/week; an article was declared as available and could then only be delivered 14 days late. Value for money very good; quality very good. Store is reputable, with partial delivery delays.

Although I was kept well informed of postage tracking etc my order took a long time to arrive.