Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/02/2022 à 11h29 following a purchase from 16/02/2022

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

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Acquirente Verificato

Rating: 3 out of 5

Published on 23/02/2022 à 09h42 following a purchase from 20/01/2022

SITE NAVIGATION IS GOOD THOUGH NOT SUPER EASY. DEFINITELY A GREAT SELECTION OF PRODUCTS ALTHOUGH MANY ARE NOT AVAILABLE AND YOU CAN'T TELL WHEN THEY WILL ARRIVE. I SPEAK FOR THE ITEMS OF MY INTEREST OF COURSE. MILITARY MODELS 1/35-1/32. A LITTLE BIT LONG TIME FOR DELIVERY.

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Verified Buyer

Rating: 1 out of 5

Published on 22/02/2022 à 21h44 following a purchase from 18/01/2022

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

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Acquirente Verificato

Rating: 1 out of 5

Published on 22/02/2022 à 20h03 following a purchase from 09/02/2022

I did not receive the item--how could I express myself with a 5-star opinion?

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Acheteur Vérifié

Rating: 2 out of 5

Published on 22/02/2022 à 18h04 following a purchase from 25/01/2022

Unfeasible

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Comprador Verificado

Rating: 3 out of 5

Published on 22/02/2022 à 12h48 following a purchase from 01/02/2022

In order SACCNS571, among other things that arrived safely, I ordered a fiberglass pencil but they sent me something else. I sent a complaint e-mail yesterday, February 21st, attaching pictures.

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Comprador Verificado

Rating: 3 out of 5

Published on 21/02/2022 à 15h26 following a purchase from 07/02/2022

cons: Store with poorly organized categories, plus it is difficult to find what you are looking for, for dessert, the web search engine is poor Pros: Wide variety of products and low prices for shipments

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/02/2022 à 02h24 following a purchase from 30/01/2022

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

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Comprador Verificado

Rating: 1 out of 5

Published on 20/02/2022 à 20h15 following a purchase from 20/01/2022

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/02/2022 à 17h46 following a purchase from 01/02/2022

Extremely complicated communication Very clumsy and poorly organized salesperson.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/02/2022 à 17h44 following a purchase from 10/02/2022

Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/02/2022 à 16h51 following a purchase from 11/02/2022

An item was missing from the parcel.

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Acquirente Verificato

Rating: 1 out of 5

Published on 20/02/2022 à 16h30 following a purchase from 14/12/2021

AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/02/2022 à 09h21 following a purchase from 30/11/2021

Some results are good...!! But, I'm still waiting for the remainder: BDFX90FBX from November 2001, concerning mostly paints.... YES!!! let's talk about Humbrol acrylic paints !!!! They must have been in stock for several years because they are unusable because dried out, even with lots and lots of thinner it's impossible to get a correct texture!!! I'd like to know if the remainder (Ref.: AMMO-0220, zinc chromate green, HGW548010, decal Albatros D.III and AD6001 Gris primaire n°1) will ever reach me... If not I'd like a credit note or a refund for the amount of the missing items. I hope to have a reply soon, Best regards ATOUZET

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Acquirente Verificato

Rating: 1 out of 5

Published on 19/02/2022 à 17h28 following a purchase from 19/01/2022

almost a month to get the goods, unacceptable

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Verifizierter Käufer

Rating: 2 out of 5

Published on 19/02/2022 à 17h05 following a purchase from 01/02/2022

The Gallic chariot was very poor quality

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Response from 1001hobbies Published on 22/02/2022

Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 3 out of 5

Published on 19/02/2022 à 16h10 following a purchase from 07/02/2022

Long delivery times

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Acquirente Verificato

Rating: 3 out of 5

Published on 19/02/2022 à 14h36 following a purchase from 19/01/2022

The products purchased are great, but I had to wait 18 days for my order to be shipped, plus then the actual delivery time. But these things can happen, the only downside was that for 12 days I received no news or update regarding the delay and had to send a reminder email myself to get updates. I still think it was just an isolated incident, but I think reviews should still be honest.

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Verified Buyer

Rating: 1 out of 5

Published on 19/02/2022 à 00h45 following a purchase from 23/01/2022

The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/02/2022 à 21h52 following a purchase from 03/02/2022

delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/02/2022 à 19h16 following a purchase from 11/02/2022

The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!

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Acquirente Verificato

Rating: 3 out of 5

Published on 18/02/2022 à 16h18 following a purchase from 21/01/2022

Good experience although the shipping was very slow and the packaging unsuitable. The box (too large for the contents) arrived completely open, stuffed into a bag by the shipper. Fortunately, the contents were not damaged or lost. A regular padded envelope would have been a better packing system.
Other than this inconvenience, nothing to complain about.

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Acquirente Verificato

Rating: 1 out of 5

Published on 18/02/2022 à 12h44 following a purchase from 16/01/2022

Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.

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Comprador Verificado

Rating: 3 out of 5

Published on 18/02/2022 à 08h36 following a purchase from 02/02/2022

My order has not been completed yet, I am missing one item.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 17/02/2022 à 16h37 following a purchase from 09/02/2022

Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!

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Response from 1001hobbies Published on 22/02/2022

Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/02/2022 à 14h27 following a purchase from 05/02/2022

PROBLEM ON A DELIVERY NO RESPONSE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/02/2022 à 13h22 following a purchase from 05/02/2022

Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.

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Acquirente Verificato

Rating: 3 out of 5

Published on 14/02/2022 à 15h29 following a purchase from 23/01/2022

A little advance notice of the delay (in itself completely understandable) would have been appreciated. Thank you.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 14/02/2022 à 13h51 following a purchase from 10/12/2021

Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/02/2022 à 12h08 following a purchase from 09/02/2022

Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/02/2022 à 11h50 following a purchase from 15/01/2022

I did not receive the product!

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Comprador Verificado

Rating: 1 out of 5

Published on 14/02/2022 à 07h08 following a purchase from 31/12/2021

After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.

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Geverifieerde Koper

Rating: 2 out of 5

Published on 13/02/2022 à 16h40 following a purchase from 22/01/2022

don't let us know anything , way too long delivery time .

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Geverifieerde Koper

Rating: 3 out of 5

Published on 13/02/2022 à 09h54 following a purchase from 04/02/2022

no notice of shipment received

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/02/2022 à 17h20 following a purchase from 29/01/2022

Delivery time too long.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 12/02/2022 à 17h12 following a purchase from 30/01/2022

Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/02/2022 à 12h42 following a purchase from 09/02/2022

More than a month to receive my order. Site to avoid

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/02/2022 à 11h54 following a purchase from 06/02/2022

I've ordered from 1001 HB before and usually everything was fine, but this time the box with my model was packed in a box that was far too big, without any shock protection and gaping . When I opened the package, everything was scattered! Fortunately, nothing was broken.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/02/2022 à 13h56 following a purchase from 03/02/2022

Completely absent customer service, random stock management.
Very bad experience

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/02/2022 à 09h16 following a purchase from 17/01/2022

A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!

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