1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 20/01/2022
I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/02/2022
Extremely complicated communication Very clumsy and poorly organized salesperson.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2022
Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2022
An item was missing from the parcel.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/12/2021
AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
Some results are good...!! But, I'm still waiting for the remainder: BDFX90FBX from November 2001, concerning mostly paints.... YES!!! let's talk about Humbrol acrylic paints !!!! They must have been in stock for several years because they are unusable because dried out, even with lots and lots of thinner it's impossible to get a correct texture!!! I'd like to know if the remainder (Ref.: AMMO-0220, zinc chromate green, HGW548010, decal Albatros D.III and AD6001 Gris primaire n°1) will ever reach me... If not I'd like a credit note or a refund for the amount of the missing items. I hope to have a reply soon, Best regards ATOUZET
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 19/01/2022
almost a month to get the goods, unacceptable
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 01/02/2022
The Gallic chariot was very poor quality
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Long delivery times
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 19/01/2022
The products purchased are great, but I had to wait 18 days for my order to be shipped, plus then the actual delivery time. But these things can happen, the only downside was that for 12 days I received no news or update regarding the delay and had to send a reminder email myself to get updates. I still think it was just an isolated incident, but I think reviews should still be honest.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/01/2022
The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2022
delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2022
The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 21/01/2022
Good experience although the shipping was very slow and the packaging unsuitable. The box (too large for the contents) arrived completely open, stuffed into a bag by the shipper. Fortunately, the contents were not damaged or lost. A regular padded envelope would have been a better packing system.
Other than this inconvenience, nothing to complain about.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/01/2022
Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/02/2022
My order has not been completed yet, I am missing one item.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/02/2022
Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
PROBLEM ON A DELIVERY NO RESPONSE
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2022
Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/01/2022
A little advance notice of the delay (in itself completely understandable) would have been appreciated. Thank you.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/12/2021
Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2022
I did not receive the product!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/12/2021
After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 22/01/2022
don't let us know anything , way too long delivery time .
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 04/02/2022
no notice of shipment received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Delivery time too long.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 30/01/2022
Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
More than a month to receive my order. Site to avoid
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
I've ordered from 1001 HB before and usually everything was fine, but this time the box with my model was packed in a box that was far too big, without any shock protection and gaping . When I opened the package, everything was scattered! Fortunately, nothing was broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/02/2022
Completely absent customer service, random stock management.
Very bad experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2022
A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2022
Delivery took 17 days, when in theory it should have taken 3 (all products were in stock).
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Verified Buyer
Rating: 2 out of 5
following a purchase from 23/12/2021
Incredibly slow delivery time. Paid for express shipping (max. 1 week) and recieved my order a month and a half later. The order tracker and invoice stated all the items were packaged however there was an entire kit missing. Not impressed whatsoever. Don't buy from this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2022
I ordered a model as a gift, then you forced me to buy paint and accessories. And finally you don't have the model in stock and tell me 10 days after the purchase. I'm very disappointed and feel ripped off. I'd like a refund because you won't honour the order. What's more, you can't be contacted and that's infuriating!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/01/2022
I received wrong part sent pictures of my purchase still haven’t heard back
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 17/01/2022
It is a portal site, i.e. the supplier is not Dutch. It took 2 months for it to be shipped. Once it arrived it turns out not to be the product I thought I ordered. This can be traced to the poor description of articles.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/01/2022
Haven't received me stuff yet and the Track and Trace is not working so far order placed on the 18-01-2022 and it is now the 8-2022 a month later.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2022
I give 2 stars because the box was damaged I am disappointed
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