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A
Rating: 1 out of 5
Not at all satisfied. Christmas gift not received so order cancelled in early January and still not refunded!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Order not delivered after more than one month of waiting. No communication. Refund requested from PayPal.
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A
Rating: 2 out of 5
Delivery time too long, not as advertised, impossible to plan a date.
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A
Rating: 1 out of 5
Ordered on December 1 for a Christmas present and delivered yesterday, January 19! All said and done, I won't be going through this site again.
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A
Rating: 2 out of 5
I still haven't received the order?
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A
Rating: 1 out of 5
Lame. Put products online that they don't have in stock. Avoid at all costs.
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A
Rating: 1 out of 5
Order placed on 10.01 only on available items. One week later no news. After a phone call, the saleswoman told me that there had been some computer problems ... On the other hand, I didn't notice any problems debiting my bank account the day after I placed the order! And to this day I still haven't received anything. A real ad for Amazon this site ...
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A
Rating: 2 out of 5
Bad, many problems but no dishonesty.
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V
Rating: 1 out of 5
Ordered on 09.12.21 for Christmas (delivery time promised 3-4 working days) until now 20.01.22 still nothing..... came email that the delivery is delayed because of an article (same scenario as with the other customers)..... Of course canceled after a few emails after New Year's Eve.... Now I'm still waiting for my money... 14 days refund already expired, still nothing.... Simply outrageous
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G
Rating: 1 out of 5
my September order still hasn't arrived, meanwhile it's still a week before February....
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A
Rating: 2 out of 5
bad packaging, the passepartouts were free to bang in the package and were slightly damaged on the sides
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V
Rating: 1 out of 5
I have not received any goods. My money has still not been refunded. After almost 2 months. Never again.
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G
Rating: 3 out of 5
After many mails and much too late my order finally, received.Am actually used to different .
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G
Rating: 2 out of 5
I placed an order some time ago I think more than a week ago now and still haven't received anything. Delivery time is really taking way too long.
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V
Rating: 1 out of 5
Goods never arrived No reply to emails
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G
Rating: 1 out of 5
I am still waiting for my stuff after 3 weeks. They barely respond to inquiries. Delivery time was 3-5 working days. Now the order has disappeared and they blame PostNL. They will call back today. I am curious. But this is not progressing.
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C
Rating: 1 out of 5
I made a purchase in November. After 15 days I didn't know anything about it, so I looked at Correos. The package had not been sent, although they told me it had. They are liars and scammers. After commenting on social networks, some people contacted me to file a group complaint, they all got scammed. Do not buy here, or you will regret it....
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A
Rating: 1 out of 5
I still haven't received anything or even a notice
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V
Rating: 1 out of 5
Pieces not included
V
Rating: 1 out of 5
THE PARCEL HAS STILL NOT BEEN DELIVERED!!!! I HAVE BEEN WAITING FOR OVER A MONTH!!! I CAN'T TRACK THE SHIPMENT EITHER BECAUSE IT WRONGLY SAYS THAT IT HAS ALREADY BEEN DELIVERED!!! I'LL BE IN TOUCH SOON AND EITHER WANT MY DELIVERY AT LAST OR MY MONEY BACK!!!
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V
Rating: 1 out of 5
I'm only giving this rating because you asked me to by email. I honestly can't understand why, you should rethink your automated processes. I find your methods questionable. You can only order things if you become a member. You list items as in stock that you don't have and only offer a voucher as a replacement. I insisted on a full refund by email and of course I got it because I have every right to get my money back and you know that. Unfortunately, I failed to officially cancel my membership. You are free to officially remove me from your mailing list, you have my permission.
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G
Rating: 1 out of 5
Delivery took way too long.
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C
Rating: 3 out of 5
Very confusing information with the shipment I don't know how I can track it, it hasn't arrived yet but I hope it will ^^
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V
Rating: 1 out of 5
Ordered x2 Graf Zeppelin and X5 Kilo models, received a box with a dispatch note saying all above enclosed, but actually only x1 Graf Zeppelin and x3 Kilo enclosed. Repeatedly contacted and made this known to 1001hobbies, but days later and still no answer from them to acknowledge let alone deal with problem.
V
Rating: 1 out of 5
I placed an order you took my money then told me the the product was not available and had no refun I feel that I have been cheated and I will never buy from you or recommend you to anyone and I will make my fellings know on social media. What a bad company
C
Rating: 3 out of 5
What I bought has arrived, but my two orders were placed on the same day, they brought them to me together but they counted the shipment twice. I complained about it but they did not pay attention to me.
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V
Rating: 2 out of 5
I received the wrong item and returned it as requested but have had no replacement, refund or any response since.
V
Rating: 2 out of 5
Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel!
COMMUNICATION IS PARAMOUNT.
COMMUNICATION IS PARAMOUNT.
V
Rating: 2 out of 5
The website was easy enough to use but my package arrived extremely late and the box looked like it had been run over by a truck. Won’t use this website again
C
Rating: 1 out of 5
I am not going to give them any star for the bad management since November 27 I am waiting for my order and nothing, now let's wait how long it takes to return the money, the truth is a shame because we had planned to order several times this year.
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C
Rating: 1 out of 5
The order did not arrive. They wouldn't pick up the phone. I managed to get in touch and cancel the order. I am still waiting for the money back and the deadline has passed.
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C
Rating: 2 out of 5
ORDER DELAY
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V
Rating: 2 out of 5
Was notified my address was not good for mailing with a PO Box! Changed my address but kept getting notices about the bad address even though I changed it!!! No good contact number to advise of the change, since y'all didn't check my address change before sending 3 or more notices!!!
A
Rating: 3 out of 5
A few errors concerning delivery, the proposal of relay points on the site or the parcel is not accepted, moreover in the first parcel there were not all the items ordered, however the people we call in the event of problems are very attentive and are not dishonest.
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A
Rating: 1 out of 5
Delivery too late because after the holidays, contrary to the initial indications on the site. Once delivered, incorrect barcode, so impossible for the shopkeeper to find the parcel. He had to check his stock parcel by parcel, an unimaginable waiting time for me and a major inconvenience for the shopkeeper. Very disappointed with this delivery and therefore with your site. I will no longer recommend it.
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V
Rating: 1 out of 5
I never recieved my order
A
Rating: 1 out of 5
Following an order placed on 28/12/2021, the package was delivered without the model. I sent several messages to inform them of the problem, which remains unanswered to this day. In addition, it is impossible to contact them by telephone, as the line is always busy.
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V
Rating: 1 out of 5
Obviously the right hand doesn't know what the left hand is doing. ordered and paid for goods, weeks later a request for payment. I would have spoken to the store personally if the telephone numbers had been the right ones. I paid everything with PayPal...lucky me, never again!!!
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A
Rating: 1 out of 5
I've been waiting for over a month. Non-existent customer service: no response to my reminders. No information. Nothing received. However, I was debited the day I placed my order...
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V
Rating: 2 out of 5
See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.