English 
V
Rating: 1 out of 5
Very poor quality compared with goods provided by other sites.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 1 out of 5
I have still not received the delivery and have not received any information about the delivery.
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V
Rating: 1 out of 5
poor
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
I have been waiting for my order for over a Monday and have not yet received any feedback
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V
Rating: 1 out of 5
Pure chaos, zero customer service
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V
Rating: 3 out of 5
Lots of choice but long waiting times/delivery times
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G
Rating: 2 out of 5
Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!
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G
Rating: 1 out of 5
Order NOT yet received !!!
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G
Rating: 1 out of 5
I didn't get anything in
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V
Rating: 1 out of 5
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
V
Rating: 1 out of 5
Still not received my order valued over £160 since last July 2021 and had no info
V
Rating: 1 out of 5
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
V
Rating: 2 out of 5
I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0
V
Rating: 1 out of 5
Been waiting for a refund for nearly 3 weeks and still no sign
Response from 1001hobbies
Hello , The refund was made on the 16/01/2022 Depending on the bank this could take several days We thank you for your patience and comprehension Best regards Zineb
A
Rating: 2 out of 5
The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!
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A
Rating: 1 out of 5
The model car was different from what was ordered ,plus the wheels were broken
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A
Rating: 3 out of 5
following the purchase of a model that I returned without opening the package (because the person had bought the same model ...) I bought another model while waiting for the refund of the first since 07/12 no refund no news and unreachable by phone .... for purchases fast delivery but returns is something else
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A
Rating: 3 out of 5
Shipping takes too long
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C
Rating: 2 out of 5
I understand the timing of my order, but when you assure that it will arrive on time, you have to do it. Besides, there is no instructions on how to return the product.
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A
Rating: 3 out of 5
It's a shame the paints aren't included.
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C
Rating: 1 out of 5
Bad experience with this company and customer service.
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A
Rating: 3 out of 5
Hello, I'm happy with the service except for one thing... I'd like to get in touch with you to send the remote control car back to you because the reverse gear works very badly, roughly one out of 10 times, but it's impossible because I can't find a way to contact you on your website. What should I do?
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A
Rating: 3 out of 5
Order incomplete, boat not possible to assemble waiting for supplier no news since 25/12; customer service replied but for the moment I have no solution. So I can't give you the highest mark, but the order went well, the package was well packed and received in ten days.
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A
Rating: 2 out of 5
At this high price I was expecting a thick plastic cockpit like the original. What I got instead was a very light, poor-quality plastic cockpit. And when I see that I have to pay for a possible return if I'm not satisfied, this would be almost the price of a new model. I'm very disappointed.
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A
Rating: 3 out of 5
Delivery time too long. A date should be given if shipment cannot be made immediately.
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A
Rating: 3 out of 5
Fast delivery, shame to have to pay to use PayPal, and to advertise free delivery only to end up charging for it, it's a bit average.
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A
Rating: 2 out of 5
change delivery drivers....great problems with the incompetent private parcel company.
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G
Rating: 1 out of 5
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
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A
Rating: 3 out of 5
I paid 2 x the order. I explained my problem. All I received in return was an automatic official letter...
I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....
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I still don't know why I received an email with a request to pay. for another order no. and so I paid 2 x....
V
Rating: 3 out of 5
I purchased a gift at 1001hobbies.com. The gift was mailed to my address instead of the shipping address. I paid extra for gift wrap, and the wrapping looked like it was just an old newspaper, loosely taped together, very sloppy.
A
Rating: 2 out of 5
It took 10 days after the order to tell me that an item was missing. I asked for a refund and then an email informed me that I would receive the item (which was almost twice as expensive as the competition) and then with 22 or 23 emails received it was too much Result: I received everything but it was very very complicated.
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A
Rating: 3 out of 5
Order took a very, very long time to be sent. Impossible to reach by phone and ship reply by email. It was for a Christmas present and received in January...Not very satisfied. Otherwise, lots of choice on the site and the items are very pretty.
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A
Rating: 1 out of 5
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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A
Rating: 1 out of 5
I had to cancel the order for 2 models and I still haven't been reimbursed!
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V
Rating: 3 out of 5
The company service worked well, delivery was complete but unfortunately delayed several times. It is unacceptable that the parcel was simply left on the street in front of the house without any notice, making it accessible to third parties. Several deliveries have already been lost in this way. The delivery service is beneath contempt and therefore in the bottom drawer. Something like this makes me think very critically about my customer relationship in future and possibly not order anything else.
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A
Rating: 2 out of 5
As I didn't receive the order before Christmas, I can't give it a good mark.
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G
Rating: 1 out of 5
My order was damaged
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V
Rating: 1 out of 5
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
A
Rating: 1 out of 5
sorry, but absolutely useless!
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V
Rating: 1 out of 5
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Let's see what happens next... Personally, I won't be ordering here again.