English 
A
Rating: 1 out of 5
what I received does not match what I ordered, I still sent you a clarifying email. I look forward to hearing from you
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersG
Rating: 1 out of 5
Stated 5-8 days delivery time, but it got much later. Can always be a little later due to the holiday rush, but this late is not really neat. At ali express where you guys get it I probably would have gotten it earlier. Needed it quickly for a joke and now it was so much too late
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A
Rating: 2 out of 5
It is not possible to ship A4 size decal sheets without hard protection. Mine arrived 50 percent damaged.
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A
Rating: 3 out of 5
not enough color details not enough gloss and not enough choice
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A
Rating: 2 out of 5
Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 2 out of 5
I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!
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A
Rating: 3 out of 5
I would have liked to have been notified earlier of stock shortages and not have to wait 1 month for delivery.
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A
Rating: 3 out of 5
bonjour le service commande et expédition fonctionne relativement bien mais le service COMUNICATION est a revoir totalement je passe commande le 18/12 pour le 24/12 le 23/12 je reçois un message m'expliquant que ma commande est seulement "en préparation" du coup je vous répond par un message peu agressif car déçu et le demain matin m'on informe que mon colis m'attend dans mon point relais! doc in 12 hours you finalized my order, you deposited it with the carrier mondial relay and this one delivered it to my village you are magicians of internet sales!!! finally the main thing is that my grandson got his gift on time thank you
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A
Rating: 3 out of 5
transport costs:grayuit or paid
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V
Rating: 2 out of 5
Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately :(
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V
Rating: 1 out of 5
Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!
A
Rating: 3 out of 5
Delivery time too long and sales service not great.
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G
Rating: 3 out of 5
Very slow delivery
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V
Rating: 3 out of 5
We wanted this kit for a Christmas present but the kit came in a box that had been crushed when it had been packed. So it is not a satisfactory present.
G
Rating: 1 out of 5
I received my goods but 1 of these is not working and I am not getting any response to this from the website.
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A
Rating: 3 out of 5
Happy with my order. But disappointed by the packaging which I paid 2.50 € to have an unfinished package, it lacks at least 20 cm of paper so we see the inside of the gift ... I am forced to redo it
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G
Rating: 3 out of 5
Reasonable website. Product good; price good; delivery very slow
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A
Rating: 3 out of 5
Slotted plexiglass protective box...
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G
Rating: 3 out of 5
Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.
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A
Rating: 3 out of 5
Order of November 9th sent on December 17th....Nothing to add:::
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A
Rating: 3 out of 5
Slightly long order preparation time
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C
Rating: 2 out of 5
they take too long to solve a return after three phone calls
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A
Rating: 1 out of 5
The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034
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A
Rating: 3 out of 5
Correct products. Delivery time and cost far too long and too high.
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C
Rating: 1 out of 5
A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.
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A
Rating: 1 out of 5
I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed
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A
Rating: 3 out of 5
I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...
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A
Rating: 1 out of 5
I did not receive my order very disappointed
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 2 out of 5
Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
Translated reviews
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
V
Rating: 2 out of 5
I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.
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C
Rating: 3 out of 5
The order does not correspond to what was described as 125 sheets and I have received 10 sheets.
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A
Rating: 1 out of 5
Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.
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A
Rating: 3 out of 5
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
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G
Rating: 2 out of 5
Waiting 2 months for an order of over €170 without notice is just way too long.
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G
Rating: 1 out of 5
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
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A
Rating: 1 out of 5
Broken item in the packaging and no one is answering me...
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A
Rating: 2 out of 5
the model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!
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A
Rating: 1 out of 5
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 2 out of 5
Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan
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