1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 02/12/2021
Rather long delivery time of 11 days. Received several emails in French.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/11/2021
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Delivery 3 weeks after order and no excuses...
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2021
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer. We have sent you an email with a return form to allow the return and therefore its refund because we did not have the product in stock, we regret this incident and apologize. We invite you to send us an email at [email protected] Have a nice day 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/11/2021
Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2021
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/11/2021
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2021
Order not received
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/11/2021
Delivery took a little, long 2 weeks
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/11/2021
12 days to receive an order, it will arrive sooner if you walk.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 25/11/2021
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. We thank you for your understanding, Have a nice day 1001hobbies
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 18/11/2021
They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 09/11/2021
The package did not arrive
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/12/2021
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/11/2021
Delivery took 4 weeks and one item has still not been delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2021
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2021
It gets better
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/11/2021
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 12/11/2021
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/11/2021
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 27/11/2021
They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2021
We're going to place a new order... being patient...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/11/2021
Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 27/11/2021
I am still waiting for my order !!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2021
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 10/11/2021
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2021
Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 17/11/2021
Ridiculously long wait for my order
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