Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
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Response from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/08/2021
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
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Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/08/2021
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
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Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2021
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/08/2021
The product is great, but it took too long to arrive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
Very very long delivery time: 1 1/2 months without explanation.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2021
Package as ordered but the delay was very long for a part in stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order received too late
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Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/08/2021
Received the wrong package but was corrected quickly
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/08/2021
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2021
Quick delivery, kit received with paint dry, no after-sales returns
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
Error sending my order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/08/2021
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
1 month late
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V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 15/08/2021
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
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Response from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
Gift box received damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2021
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Long, very long delivery times, plus customs charges.
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Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/08/2021
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
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Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 30/07/2021
could not log in,telephone in french or english
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Null and void
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2021
Delivery too long
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2021
Shipping and delivery times too long, package incomplete!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/08/2021
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2021
You can't be serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Still waiting for a product ordered and paid for: MAZDA MX5 ROADSTER 2016 ROUGE Reference: IXOCLC367N Not received !!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
Disappointed by the model, hoped it would be larger
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C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/08/2021
Orders take a long time to be processed and shipped. Information on delivery dates is inaccurate.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/08/2021
I had ordered a different tank than the one I already received,otherwise it would have been a good service
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Response from 1001hobbies
Hi,Thank you for your feedback.Customer service will contact you as soon as possible.Sincerely,1001hobbies
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 17/07/2021
A product was not ordered. A product ordered and paid for was missing. My message in German was answered in Dutch and was not helpful. I returned the unordered product but heard nothing from 1001hobbies. Very poor customer care and service.
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Response from 1001hobbies
Hello, Thank you for your feedback. We confirm that the refund was made on August 11th. best regards, 1001hobbies customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/07/2021
Scam site goods arrived not working poor service, returned product and still waiting for refund
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Response from 1001hobbies
Hello,Thank you for your feedback.An email was sent to you on July 27 in response to your complaint.As soon as we receive the package,we will ask for a refund.Sincerely,1001hobbie
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 07/07/2021
Poor communication and very long shipping time :(
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We regret your disappointment and assure you that this kind of feedback is very important to us.Thank you for your time.Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/07/2021
Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund
Response from 1001hobbies
Hello,
Thank you for your comment. We apologize for this incident, we ask you to believe that this type of incident is not representative of the services and the quality of our offer.
The customer service will get back to you as soon as possible.
Sincerely,
1001hobbies
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