1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
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Response from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2021
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 12/10/2021
Almost a month for delivery of a product that was listed as immediately available
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/10/2021
Expensive shipping costs nr Netherlands
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2021
Fine, but I made two orders a day apart, and the sum of the two gave me free delivery.... One was sent to my address and the other by mondial relais , with both delivery charges.... Go figure. Too bad.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 02/09/2021
Biblical times to get products , I had to solicit myself to get the available sent and get the missing refunded . You can not wait that long to get products
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Response from 1001hobbies
Dear Customer, Some of the products in your order were removed from stock by our suppliers before we received them. This caused a delay in delivery time and we sincerely apologize.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2021
Hello, I had ordered the DS 19 for the 60 years of citroen, included in the box the convertible ref: 80795. In your quote it is still there and you have sent the ref;1000567950 hardtop, too bad I want the convertible.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/10/2021
The products were as ordered, but it took a week to arrive, one package came perfect and the other completely dented.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 12/10/2021
le prime volte è stato tutto fantastico ma da quando ho richiesto il codice mt35021 che mi avevate detto di spedirmi successivamente perché avevate dimenticato di inserire nell'ordine fatto le cose non vanno più bene. Ho scritto molte volte ma ancora non ho ricevuto risposta alla mia domanda perché il prodotto da me richiesto è presente e disponibile ma io non riesco ancora ad averlo. Mi avete dato solo un buono corrispondente all'importo da me pagato per l'oggetto ma io vorrei quello che ho ordinato.
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Response from 1001hobbies
Mr , Thank you for your comment.mi sembra che lei abbia ricevuto un'e-mail che la informava che avevamo inviato il prodotto separatamente. This new order is number 285172 and will be shipped shortly.
Vi ringraziamo per la vostra comprensione, Vi siamo molto grati per la vostra comprensione, Laure
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/10/2021
Used your website I clearly selected the item I desired but unfortunately there is a mistake with the website so very disappointed this has happened. I also think the website should have a language selection I like France but too much French language on website. More language friendly please!!!
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 17/10/2021
Shipping and timing are good, but i find some products completely overpriced!....having chosen an item at the time on the market "out-of stock" I paid, in my opinion, dearly for the exclusivity.....Naturally all with my own knowledge.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/10/2021
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
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Response from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/10/2021
I bought a model for more than 60€ and it leaves something to be desired for the price it cost. I paid 6€ for shipping and about 3€ for it to come gift wrapped, and it took longer than estimated (when at the time of purchase no one warned about it or put it on the website, then already put it in the item description), and the wrapping was a crappy wrapping paper with nothing else.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 25/09/2021
Very bad just remember your not accepting gift card number GCR40A71065, you could not find it your records and it cost my 53,29 eurs for a 23,00 eur kit. i find your company to be a sham and will now delete my account and any further emails will be sent spam. please do not try to answer as you get no reply.
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Response from 1001hobbies
Hello, Thank you for contacting customer service as soon as possible so that we can resolve this problem. We regret this incident and apologise if we have not lived up to your expectations.
Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
very badly precut figurine.quite disappointed this time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2021
I took the gift wrap option because I'm not the best at making them, but honestly I would have done better!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2021
The people we talk to on the phone are not competent, and you can order anything... On top.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 17/09/2021
I am still waiting for an answer on the aircraft's center of gravity (CG very important for flying).
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Response from 1001hobbies
Sir, Thank you for your understanding. Please be informed that we sent you the reply by email 5 weeks ago.
Please email us at [email protected] With kind regards, 1001 hobbies Customer Service.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/09/2021
Unfortunately very bad! I never received the correct invoice, although I contacted them several times by e-mail and telephone. Once and never again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2021
note on your site when items are not available immediately
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2021
I had to wait far too long (almost a month) for my order to be dispatched, even though the product was supposed to be in stock (marked as available)... What's more, the prices weren't very competitive. The main advantage of this site is the wide range of products on offer, which you can't necessarily find elsewhere.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
Big delivery problems. Long delivery time, incompetent shipping service, but customer service (Laure) is fighting to rectify the situation.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the service and quality we offer.
Good day 1001hobbies customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 09/09/2021
Very poor delivery time agreements!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay in delivery.
Thank you for your understanding, We thank you for your understanding,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2021
I ordered two pots of model paint, one of which was fine, but the other contained paint with a strange texture that was impossible to mix, resulting in a lumpy, non-flowing mass that could not be used.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 08/09/2021
navigation difficult and not intuitive, everything else ok!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2021
Sale of products out of stock, 3 weeks elapsed between the day of order and the day of receipt
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2021
Long waiting period and truck smaller than expected.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
Received the day after I ordered, so far so good... I open the box... Pfff Very very disappointed, poor quality model, very succinct, I found the models of my childhood cheap ... On the other hand, I don't think this one is worth the 53 euros paid. Model for children only.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/09/2021
I think it is a good place to buy, my first experience has had some problems but I think they were exceptional and quickly solved when I reported the problem.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2021
No response to e-mails
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We have not received any mail from you, except your payment confirmation.
We invite you to send us an e-mail to [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/09/2021
Unfortunately very late delivery , after calling customer service they tell me they had not been restocked and could not ship it to me on time . Ok however at least they could have warned with an email about the delay . When they sent it to me it arrived quickly , I hope it does not happen to others .
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Response from 1001hobbies
Hello, Thank you for your email. We apologize for this incident and sorry for the delay. Some products are in stock at our supplier, but unfortunately the destocking time is longer than usual.
Sincerely, Laure
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/09/2021
Order arrived quickly, unfortunately one item was missing. Two weeks later something completely different arrived. Wrong article for the description and / or wrong article number. Now I'm getting my money back, even though the correct item would have been available. They must have realized that it was cheaper this way. I will never order here again
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Response from 1001hobbies
Hello, thank you very much for your comment. Your opinion is very important to us. Please send an email to [email protected] to contact our customer service.
Thank you for taking the time, see you soon 1001 hobbies customer service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/09/2021
I didn’t receive an order confirmation email and had to chase for it. Products did arrive but there was an error with it. Asked for a refund and it was one. I would use them again bearing in mind these issues.0
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2021
Do not reply to complaint e-mails Very long delivery times: mark as in stock items that are then declared as awaiting delivery Do not check that items match orders
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Response from 1001hobbies
Dear Sir, We regret your comment. We have answered all your emails and we thank you for checking your spam. A return form was sent on 04/10/21 for the return of the products.
Please contact our customer service department on 01 79 73 68 76.
We will deal with your concern as soon as possible.
Sincerely 1001hobbies.fr customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Are you used to it? Items are not delivered within the timeframe specified when the order was placed. Too bad. Otherwise RAS
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2021
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/08/2021
Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.
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Response from 1001hobbies
Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2021
Lack of information about the product. there was no battery in the rc but this was not stipulated.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 09/09/2021
Delivery took too long, search engine does not work well
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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