Customer reviews of 1001hobbies

I provided a correct address but the package was sent to a completely different city and address, i still haven't received my ordered item

I ordered some items that were supposed to be available for immediate delivery. They should have been delivered the next day or the day after. Instead, it took more than a week. Communication via email was difficult and the mail was blamed. Eventually I got my package, but by then had arranged for an alternative at another store. Unless it is something I really cannot buy anywhere else I would not order here again.

The customer service was terrible, there was a worker who barely spoke Spanish and on top of that you could hear a child crying. She hung up on me twice with little professionalism and did not give me any solution. I had sent them an email expressing a complaint that the model that they have sold me is not the original TRUMPERTER MODEL FORD GT40 MKII ref. TU05403. that was the US SPORTS CARS with ref. MAG00019 that does not have the original decals where they put FORD and that in all the web the model is much cheaper than the one I had ordered. I feel cheated and poorly served and have made me lose my time and the illusions that I had about this model. They have already created so much distrust in me that I am afraid to return it because I will not get the money I paid for the model. To all of you who buy this model I want you to know that it is not the original Trumpeter model, I don't know what brand it is because it doesn't even say it. A customer who feels cheated.

1 purchase and the last and not due to covid the slowness of delivery. I ordered in Spain and on other sites and everything arrived on time..never again for me.

Very expensive product, compared to other sites and long delivery.

The waiting time to receive it is long and there is little information on its status at any given time.

The Humbrol paints are fine, but the shipping speed and quality of container used leaves a lot to be desired. I ordered quite a few paints and they were just tossed into a slightly padded envelope with no additional protection. I am glad none of my paints broke or opened up in transit. Supplied tracking was in French and difficult to figure out. Took over two weeks to receive what I ordered. I am happy about getting the paint supplies I needed, but I will look for a different supplier for any future orders. Thanks anyway.

This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.

Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.

On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,

Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support

Very bad! Item sent 1 month after order! Material missing

delivery seems longer then average. Good point can produce the priduct your want but at a price.

Time far too long

Not very good stock management, as the order was placed when one of the two pieces was no longer available. No customer follow-up regarding supply, the customer has to call the site again to get news. On the other hand, the refund was made without any constraints and within a reasonable time.

Correct shipment BUT products not tested, result: unusable products

Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...

My last order received does not correspond to my order sent!

Took a long time until it arrived

I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.

twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.

Order received, great packaging etc. Only point of note is the lack of communication after ordering. After I placed my order on the website there was no confirmation that the order had gone through or was in process, something almost all other websites do. Eventually, after some searching I found all the details on the site itself but a simple email after an order is often enough to let them know that the order has gone through properly and is being processed. Now I spent a time waiting in uncertainty, which was unnecessary.

The decal sheet does not include any insignia. I would have expected that at a price of 20€.

Delivery a week late and no reply to 1001 hobbies contact email.

Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.

Partly very confusing

Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.

Still haven't received my last order

It was frustrating to wait three weeks for my small purchase of paints. No models, no glues, nothing but paints. I guess one should expect some time lag for items purchased from Europe but next time I'll look domestically.

Still not received them

Site is fine to use. Just a shame that you can order items that are not available (afterwards). If you opt for a refund, a bridging period of 14 days is generous. Contact by phone is not easy, due to a language barrier you have to make more effort to explain your "problem". Delivery seems to have been without any problems.

the website does not work smoothly, otherwise it would have been 5 stars. fortunately the choice is wide and the handling perfect. top company.

It's a shame that the boxes are missing 13 figurines instead of 15.

Delivery took a lot longer than advertised.

Good product, only shipping costs I find too expensive ( 7 euros is a bit ) sometimes I want to order extra things afterwards, but then the shipping cost is very expensive to order.

They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.

The offer gave the impression that the pilots were painted, but they weren't, which is a shame. A small hint would have been enough for the price.

When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. :(

I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN

Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.