Customer reviews of 1001hobbies

Taking a long time to get there

A little disappointed but I inadvertently did not note that the model was in cardboard. Otherwise satisfied with the shipping and protection of the product.

Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this

Waiting 3 MONTHS for this order may be a bit long...

Product was as described and arrived quickly. I did however have problems with the VAT being charged twice on my order. Customer services were unable to rectify so in the end I had to claim the VAT back from the HMRC myself. All in All the product ended up being competitively priced, but the work to get the VAT rectified was abit of a pain.

Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.

Shipment did not go well. Ordered June 1, received June 22. Getting in touch with you guys is very difficult. No response to emails and after calling very often got someone on the phone. After contact the shipment did go well.

Very poor customer service if something breaks!

Quick delivery but packaging not strong enough to cope with the delicate nature of transporters.... Box arrived partially crushed, parts detached and damaged.

Search sometimes irrelevant, too many results unrelated to the words searched for.
Long delivery times.

The site says delivery time 5-7 days, but that turns out to be 5-7 days in with them and only then is it shipped to us.

Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.

The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.

When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.

I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.

As my order was missing an item, it remained on hold for several days, and I had no information, unlike the spam reminders for new orders.... I had to find the phone number to get any news about the reasons for the delay in my order. Once received, the order itself suited me and was compliant. 15 days delay due to a missing product

Received my order incomplete. Missing 1 reference. Customer contact made on 11/06 by e-mail. Waiting for a reply from them. But don't worry, they're a very serious company and have never had any problems to date.

Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.

Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.

The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.

No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.

delivery times a little long .

Paid too much... Items were cheaper elsewhere... unfortunately seen too late.

Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.

They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.

Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.

I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.

Very poor customer service.

Good quality products but delivery time a bit long

No comment

They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).

Came reasonably quickly to UK, took a few days to be dispatched in France, but to be fair I used the standard cheapie delivery option. Don't really tell you it is in France until you complete the order, so could be more transparent. Still, I would use them again and got a 'hard to find' elsewhere item, so on balance I would recommend, provided you don't need it next day or 2 day delivery to the UK.

But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye

More than a month before delivery...!

Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.

Not yet received, therefore poor coordination

this company is a ripoff they do not inform you about import duties £56.00 on my order you think you are buying from an UK company , but you then find out it is a french company, you receive an email asking for import duties !!!!!!!! we all know how many scam emails we receive. You then ask 1001 hobbies for confirmation of import duties, they then do not reply so you check the couriers website. Even worse they have shipped the package with useless parcel service oops I mean UPS they say I can pay the driver upon delivery I then receive an email telling me UPS have failed to deliver twice even though I was at home on both occasions. getting no help from 1001hobbies I managed to sort out delivery and payment with UPS . IF you are a UK modeler steer clear of these scammers. you will probably be able to buy what you want from a reputable UK wholesaler.

Order still undelivered

Before placing an order for 460 €, I wanted to call for information. The person who answered seemed to know nothing about her subject. After putting me on hold, she simply hung up on me. For the rest nothing to say, but not sure that I place another order. A little professionalism from your staff would not be a luxury.

choice, fair prices, express delivery, but I only needed 5ml micro jars, not 18ml, I only have one model to make exceptionally, and now I find myself with 14 almost new jars to throw away! what a waste of money Michel!