Customer reviews of 1001hobbies

Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad

You don't respect the delivery dates you give and it's very difficult for you to keep us informed about the status of our orders.

Instead of the products I ordered, I received...reams of paper! This may be due to a rude postal employee, but despite 3 e-mails complaining, I have no response from 1001hobbies...Deplorable!!!!

The reference of certain products is not in conformity with delivery of another product.

it wasn't clear if it was an airplane to glue together, but this was more like a legoding

Website is reasonable. Do not find everything easy to find. Only a lot of choice.

one of the products I ordered was not in the package; in fact for a long time that piece was "awaiting supply" based on the directions on the website, but although it took them a month they evidently did not find it. No communication about this has reached me; I wrote on Friday, 23/4, and am waiting for a reply.

Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks

I waited almost a month for the order I requested to arrive.

You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste

After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!

I bought some letters, they arrived in good condition and everything was well packed, the bad thing is that I waited 3 weeks for the arrival of the package, it is true that the web specified that it would take 5 working days to be sent but it was sent on the 11th working day plus the time it took the courier to transport the box. On the 6th working day I asked about the package and they answered me saying what happened in the end.

Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......

Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice

I would put 4 stars, but an order of 02/13 was not received until 04/8 because one of the ordered products was not available. The whole order was held up and only after my complaint could it be solved, that's why it is 3 stars.

Wrong package sent

far too long

Because of the wrong first delivery (Australia) I only give a three.

In general average because I called to ask what I had to do if I was not there to pick up the order and on the phone you answer a recording in French in which I imagined it was them, no one answered me either and by email they did not answer either, the product is fine but the customer treatment at least in Spain leaves much to be desired.

I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.

the miniature is magnificent but the "vitrine" was all cracked, it's a shame. Then I received an e-mail "inciting" and that displeased me. But the site is nice and I think I'll keep ordering.

The order has still not arrived. Therefore a bad review

Product was only shipped 2 weeks after I ordered and paid for it. Shipping took almost a week. So in total, 3 weeks after my payment only received the product in my possession.

The plus: the best price for the chosen item compared with competitors. The minuses: free delivery, not for Belgium (unlike other French e-shops). The advertised delivery times (one week) are far too optimistic (in reality, two weeks).

Delivery time too long

Slow

Shipping and receiving time far too long! The time indicated on the site was not the right one, the purchase was planned for a birthday and arrived late ... disappointed

The order took a little longer than expected and I did not receive any notification in this regard. Otherwise delighted with the products and your website.

nothing because I didn't receive the product

Contact with customer service issues is fine. But a lot of information about the (delayed) shipment (which I had to chase myself) I then received in French, without an option for English.

I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.

Delivery is fast, but this is not the model I ordered.

Navigation straightforward when relevant section found. Unfortunately the item purchasrd was incorrect due to mislabeling. Two items with the same manufacturers number. Recived the incorrect items.

It took a very long time to receive my order,although the product was"available" on the site.I also received FRENCH language mails regarding the delivery. The product ordered is OK.

Google search and aurientation engine no doubt

I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars

Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....

Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.

Delivery times: impeccable, but package packaging: to be reviewed.

Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.