Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2 and 3 stars

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G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 07/03/2021
French-language coverage not desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Delivery time a little long...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Execrable delivery times, average packaging.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....
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Response from 1001hobbies
onjour, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2021
Very long delivery and broken parts on arrival, it was a gift so even more disappointed.
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Response from 1001hobbies

Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 17/02/2021
Delivery time too long
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/02/2021
Very expensive and slow delivery
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/02/2021
bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/02/2021
Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Response from 1001hobbies
Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 02/01/2021
Very long wait until the item is delivered. Difficult and unclear communication with the company.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/02/2021
Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/01/2021
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/01/2021
Very slow delivery made several requests for information order fulfillment without getting response.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 10/02/2021
Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/01/2021
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/02/2021
Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/03/2021
Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2021
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Response from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 22/01/2021
Much too long waiting times for the order have been waiting for the 2nd order since December
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/02/2021
Some poor assholes
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 16/02/2021
I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/03/2021
There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 22/01/2021
Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/01/2021
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/02/2021
Incredibly long delivery time.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 29/01/2021
Far too long delivery time and insufficient communication about it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/02/2021
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/03/2021
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2021
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2021
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/03/2021
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 08/03/2021
Always wait 3 weeks before I receive my order
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