Customer reviews of 1001hobbies

Very long delivery and broken parts on arrival, it was a gift so even more disappointed.

Delivery time too long

If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.

Very expensive and slow delivery

bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki

Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!

Very long wait until the item is delivered. Difficult and unclear communication with the company.

They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.

Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.

Hello, I am still waiting for a call back, this is not serious.

Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.

Very slow delivery made several requests for information order fulfillment without getting response.

Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.

For certain products, the time to ship was longer than indicated resulting in a long time to ship.

Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!

Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).

I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply

Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.

Much too long waiting times for the order have been waiting for the 2nd order since December

Some poor assholes

I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.

There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.

Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.

Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....

Incredibly long delivery time.

Far too long delivery time and insufficient communication about it

I had ordered a puzzle and never received it

I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .

I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.

bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ

It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des

The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!

fast and reliable

model is nice but model is nice but, way overpriced...

Very slow delivery

an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL

wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.

model is nice but model is nice but, way overpriced...

wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.

Always wait 3 weeks before I receive my order