1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I did not receive what I expected due to an announcement that was absolutely not clear. In the end, I found myself paying for products that are 4 times more expensive than elsewhere (40 euros for a prismatic booster in English version) while the announcement clearly implied that I would receive 4.
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Response from 1001hobbies
Hello Sir,
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
Y
Yves L.
Rating: 4 out of 5
following a purchase from 27/02/2025
A bit long delay
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Cedric B.
Rating: 1 out of 5
following a purchase from 12/03/2025
Not happy at all, I only received one item out of the three, the second is awaiting delivery and I decided to cancel the third. It's the fault of the stupid policy of 1001 hobbies which explains to refer to its T&Cs: understanding that available at 1001 hobbies means in stock at the supplier, you have to read available and shipped within 48 hours to understand that it is really in stock.... flee this site
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Response from 1001hobbies
Hello,
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
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Serge D.
Rating: 5 out of 5
following a purchase from 04/03/2025
super!!! impeccable packaging; thank you
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François-Xavier R.
Rating: 5 out of 5
following a purchase from 05/03/2025
Magnificent reproduction
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Eduardo C.
Rating: 5 out of 5
following a purchase from 05/03/2025
All correct
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Elisabetta G.
Rating: 5 out of 5
following a purchase from 15/03/2025
Great online shopping experience
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Francis Z.
Rating: 5 out of 5
following a purchase from 07/03/2025
top thank you super..
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Gerard B.
Rating: 5 out of 5
following a purchase from 03/03/2025
Not bad, but a bit slow for Heller to get moving.
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Response from 1001hobbies
Hello Sir,
Thank you for taking the time to leave your review, and we apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
M
Martin K.
Rating: 5 out of 5
following a purchase from 25/02/2025
Delivery took a while, but the item arrived well packaged, quality as expected. Thank you!
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Manuel H.
Rating: 5 out of 5
following a purchase from 12/01/2025
100% professionalism, detailed information about the order status, and kindness. Great selection of high-quality models. It is always a pleasure to shop at 1001 Hobbies, thank you very much.
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Grégory D.
Rating: 5 out of 5
following a purchase from 14/03/2025
Package sent quickly
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Thierry V.
Rating: 5 out of 5
following a purchase from 17/03/2025
Material and delivery conform to the order. Perfect packaging.
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Enrique F.
Rating: 4 out of 5
following a purchase from 06/03/2025
Everything is very good
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Juan Carlos C.
Rating: 5 out of 5
following a purchase from 09/03/2025
Everything is correct and the order was received earlier than expected.
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Richard D.
Rating: 5 out of 5
following a purchase from 27/02/2025
Yeah they sent me the right and very willing models Lov it
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Jesus L.
Rating: 2 out of 5
following a purchase from 05/03/2025
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
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Response from 1001hobbies
Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies
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Adolfo B.
Rating: 5 out of 5
following a purchase from 10/03/2025
Great product. To be purchased by those who are interested.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 06/03/2025
0
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Gilles B.
Rating: 1 out of 5
following a purchase from 28/01/2025
Avoid! Not reliable at all. Information several times incorrect. 3 months delay on products displayed as available from suppliers.
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Response from 1001hobbies
Hello Sir,
We regret your experience and apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
E
Eric D.
Rating: 5 out of 5
following a purchase from 01/03/2025
Arrived safely and correct
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Carlo W.
Rating: 5 out of 5
following a purchase from 08/03/2025
top
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David W.
Rating: 5 out of 5
following a purchase from 12/03/2025
Store quality, fast delivery, compliant product!
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Antoinette L.
Rating: 4 out of 5
following a purchase from 06/03/2025
No problems with my order or delivery
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Pierre F.
Rating: 5 out of 5
following a purchase from 12/03/2025
Very large selection and very fair prices. Fast delivery. Very good site
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Andrew S.
Rating: 5 out of 5
following a purchase from 12/03/2025
Very good service
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Emmanuel V.
Rating: 4 out of 5
following a purchase from 12/02/2025
the product is magnificent and of high quality; however, delivery was a little complicated in relation to payment by cheque, but I am nevertheless satisfied with my purchase.
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Thierry B.
Rating: 5 out of 5
following a purchase from 11/03/2025
The order and the delivery it went very well I cannot express myself on the quality of the object it is a gift
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Jean B.
Rating: 1 out of 5
following a purchase from 11/03/2025
Ordered item broken in the packaging. Does not deserve a star.......
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Response from 1001hobbies
Dear customer,
We are sorry to hear about the condition in which you received your package. However, it is important to highlight that online sales carry risks related to transport, and ownership of the product is transferred to the customer as soon as it is shipped.
In this context, our customer service will contact you as soon as possible to find a solution to your problem.
Best regards,
1001hobbies
E
Elise L.
Rating: 5 out of 5
following a purchase from 03/03/2025
Good communication and careful shipping!
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Michel M.
Rating: 5 out of 5
following a purchase from 08/03/2025
Very good
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Jean Paul N.
Rating: 5 out of 5
following a purchase from 11/03/2025
fine
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Philipe B.
Rating: 5 out of 5
following a purchase from 13/03/2025
Impeccable thank you
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Vieira T.
Rating: 4 out of 5
following a purchase from 05/03/2025
Long delivery times
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Christian B.
Rating: 5 out of 5
following a purchase from 14/02/2025
Completely satisfied with my order.
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William W.
Rating: 5 out of 5
following a purchase from 06/03/2025
Great deal!
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Laurent G.
Rating: 5 out of 5
following a purchase from 12/03/2025
Very good 👍
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Marc W.
Rating: 4 out of 5
following a purchase from 07/03/2025
Top
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Paul B.
Rating: 5 out of 5
following a purchase from 12/03/2025
Pleasant website
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Superkiller S.
Rating: 5 out of 5
following a purchase from 12/03/2025
Honestly superb order, the transport box is superb and the product of good quality. What's more, the price for a 1/16 scale model is not as high as 150 to 300 euros for very good quality, and it's delivered quickly. I'd like to recommend
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