Customer reviews of 1001hobbies

My experience with 1001hobbies is unfortunately very bad. Despite all items on the website being marked as 'in stock', it took almost a month for my order to finally be delivered. When the package finally arrived, several items turned out to be opened and damaged. I immediately tried to contact customer service to resolve this, but to date, I have received no response at all. It feels like a misleading way of doing business: they take your money immediately under the promise that products are in stock, only to deliver them broken after a month. I am very dissatisfied with both the delivery time and the complete absence of customer service. I would rather shop on eBay or Temu in the future than ever order anything here again.

no problems

+

my desired model, delivered without problems.

fast and quick

Very good

Perfect

It is always a pleasure to order from 1001hobbies. High quality products delivered in the best time.

when you wait 16 months and the order is incomplete it's hard to give a good rating

All good.

Well received thank you

Delivered on time

Fast delivery.

Reception within the deadlines, order tracking ok Compliant with expectations

no problem

The product was never delivered. Delivery email present, product never arrived. I am waiting for the refund or return of the product, as I have already made a report.

Colis livré en bon état assez rapidement jusqu'au Québec, merci !

Great prices, fast delivery. Everything explained reasonably on the website.

This was my first experience dealing with 1001Hobbies and I am delighted with the quality of the producet, the delivery packaging and the on-time delivery

Fantastic store :)

Received items yesterday. Very pleased with the shipping and the purchase!

Very good.

Package arrived on time - package prepared with care

Delivery in accordance with the order and within the expected time frame

satisfied with this purchase the model is in progress there is still a lot of work!

Good

Excellent store

all good

Delivery time in accordance with my order. Perfect

Great products.

Very good assortment of items and a very reliable company.

Delivery within the scheduled time.

shipping confirmations with the ordered goods and shipping times

Perfect

simple and clear site. Very easy to use, I found what I was looking for very quickly

Reduced models of all beauty, and from ordering to delivery everything (EVERYTHING!) is perfect with 1001hobbies. Thank you!

Everything is correct

Everything perfect

Bad, the order arrived with a poorly closed paint can. But the problem is not that, which it is, but the disastrous incident management and customer service system, since after sending the complaint and receiving an automatic response message that they would urgently attend to the complaint, no one has managed it or contacted me. Instead of solving the customer's problem, all they do is send automatic messages like this one, asking about the level of satisfaction with the purchase. Why do you send these messages if you are not going to pay attention to them? Do you think these messages of concern for what the customer thinks give you more credibility? The reality is the opposite; the true credibility that makes the customer return to buy is achieved by solving the customer's problem well and quickly. Asking for feedback without acting afterwards not only does not generate credibility but also causes the loss of one customer plus many others by sharing the negative experience.

Delivery ok and fast