1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
A little disappointed with this order. If I hadn't called the excellent customer service, I wouldn't have known that the product I ordered was no longer available. I therefore had to recommend a longer delivery time, and as a result I didn't receive it for Christmas. On the other hand, the product is very pretty and I'm very satisfied with it. One important remark: the delivery was in a box that was much too big, so it was damaged on arrival. Not too much breakage, but the door mirror on the fiat 500 broke clean off. I put it back together .....
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Michael S.
Rating: 5 out of 5
following a purchase from 29/12/2024
It took a little time to get here but considering it was shipped from France in excellent condition... I'm very happy with this purchase
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
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Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
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Jean Philippe C.
Rating: 5 out of 5
following a purchase from 09/01/2025
Simple order, fast processing, ultra-fast shipping, careful packaging.
Everything is perfect.
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Patrice L.
Rating: 5 out of 5
following a purchase from 19/12/2024
Very good as usual, fast delivery
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Maurice H.
Rating: 5 out of 5
following a purchase from 04/12/2024
bonjour,j'ai attendu très longtemps avant l'expédition car il n'y avait pas de stock,mais la marchandise est arrivée conforme bonne ann62025
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Stefano S.
Rating: 4 out of 5
following a purchase from 16/12/2024
Improve the catalog filtering system to enable quick identification of the product being searched for.
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Thierry P.
Rating: 5 out of 5
following a purchase from 11/12/2024
Hello, Everything is TOP...the simplicity of ordering online, well-detailed site and very attractive prices. Recommendations ++.
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Juan J.
Rating: 5 out of 5
following a purchase from 06/01/2025
Everything perfect, great variety of products, good prices and fast shipping.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Hans S.
Rating: 4 out of 5
following a purchase from 25/11/2024
Fine
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Peter G.
Rating: 4 out of 5
following a purchase from 31/12/2024
Slightly long delivery time but otherwise everything is fine
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Bea B.
Rating: 1 out of 5
following a purchase from 25/12/2024
They lie about the shipping date. A shame that you have to pay so much and then they are a week late.
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Ulrich S.
Rating: 5 out of 5
following a purchase from 12/12/2024
Clearly and systematically structured. Easy to understand and you can find your personal wishes immediately
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jean R.
Rating: 5 out of 5
following a purchase from 07/01/2025
No comment
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Eric R.
Rating: 5 out of 5
following a purchase from 08/01/2025
Very satisfied with the product.
Great packaging.
Competitive price.
Fast delivery.
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Jens P.
Rating: 4 out of 5
following a purchase from 20/12/2024
everything without problems, delivery as ordered, gladly again, would have liked to give 5 stars, but somewhat long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Ilídio D.
Rating: 5 out of 5
following a purchase from 06/01/2025
Bom preço e entrega super rápida.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Paul B.
Rating: 4 out of 5
following a purchase from 20/12/2024
Postage can be a bit high but over all good range of products
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Paul Henri G.
Rating: 4 out of 5
following a purchase from 25/12/2024
Clear site navigation. Wide choice of models and accessories to show them off.
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Michael D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Clear homepage. Wide range of products. Reliable and fast shipping. Fair prices.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/12/2024
Long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Nina J.
Rating: 5 out of 5
following a purchase from 15/12/2024
Top!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Valérie B.
Rating: 5 out of 5
following a purchase from 08/01/2025
Perfect and very fast
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Pascal D.
Rating: 5 out of 5
following a purchase from 10/12/2024
a store that can meet our demands is becoming increasingly rare!!!
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Isabelle D.
Rating: 5 out of 5
following a purchase from 14/12/2024
Easy to access and find the product you're looking for
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Johan G.
Rating: 5 out of 5
following a purchase from 08/12/2024
Excellent delivery
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Jean-Claude M.
Rating: 5 out of 5
following a purchase from 26/12/2024
Compliant order, good staff responsiveness and fast delivery.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Not bad at all
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Jean-Yves T.
Rating: 5 out of 5
following a purchase from 02/01/2025
Never disappointed
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Jean-François F.
Rating: 4 out of 5
following a purchase from 30/12/2024
The site's navigation can be improved, but the service is fast and reliable.
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Laurent B.
Rating: 5 out of 5
following a purchase from 01/01/2025
large selection, reasonable price, fast shipping!
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Brigitte B.
Rating: 1 out of 5
following a purchase from 08/01/2025
Not clear enough
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Response from 1001hobbies
Hello, Please let us know if there are any points you feel are unclear. Sincerely, Laure
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Christian B.
Rating: 5 out of 5
following a purchase from 22/12/2024
Top on time
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Andrea U.
Rating: 5 out of 5
following a purchase from 07/01/2025
Everything perfect. Quick shipment.
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Jose V.
Rating: 4 out of 5
following a purchase from 30/12/2024
ok so far so good
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Concepción M.
Rating: 5 out of 5
following a purchase from 01/01/2025
Good product
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Felipe M.
Rating: 5 out of 5
following a purchase from 17/12/2024
Page very easy Good communication Fast delivery
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Patrick M.
Rating: 1 out of 5
following a purchase from 17/12/2024
Refusal to take back faulty product
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Response from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
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Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
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Margje V.
Rating: 5 out of 5
following a purchase from 09/12/2024
Product delivery was during a busy time. Delivery time was therefore not as first indicated. I had been informed that it was delivered faster. Fortunately, it all worked out because a friend was able to pick up the destination.
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