1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Everything fitted they had given me a signal that the art was back in stock.And also provided me with information I asked about 1/72 items because I almost don't work with those
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Victor H.
Rating: 1 out of 5
following a purchase from 20/02/2024
It took 17 days to send me the product.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
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Paul R.
Rating: 5 out of 5
following a purchase from 25/02/2024
Excellent product selection and fast shipping. Good communication on the status of my order. Perfect
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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Francois H.
Rating: 5 out of 5
following a purchase from 05/03/2024
Very good communication. Deadlines met.
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Francoise B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Super very happy
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Jean-Luc G.
Rating: 5 out of 5
following a purchase from 01/03/2024
Thank you
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Etienne C.
Rating: 5 out of 5
following a purchase from 26/02/2024
simple, efficient, good communication
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Jeremy C.
Rating: 1 out of 5
following a purchase from 11/11/2023
a fuir does not want to cancel orders and sends products 3 months after official release 0/5*
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Response from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
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Sochard J.
Rating: 5 out of 5
following a purchase from 25/02/2024
Item conforms but late delivery due to restocking.
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Laurent O.
Rating: 4 out of 5
following a purchase from 14/03/2024
Received very quickly. Thank you
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Manuel V.
Rating: 5 out of 5
following a purchase from 11/03/2024
Navigation on the site is clear and uncluttered, and parcel delivery is top-notch.
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Peter G.
Rating: 5 out of 5
following a purchase from 12/03/2024
The product arrived quickly and works well.
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Bruno Rafael J.
Rating: 5 out of 5
following a purchase from 14/03/2024
Fast delivery and great service.
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Philippe R.
Rating: 5 out of 5
following a purchase from 28/02/2024
Perfect
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Ismael S.
Rating: 5 out of 5
following a purchase from 15/03/2024
Great
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Vincent H.
Rating: 5 out of 5
following a purchase from 04/03/2024
model meets my expectations and delivered faster than expected
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Jean Thomas S.
Rating: 5 out of 5
following a purchase from 15/03/2024
Very fast delivery, I am very satisfied.
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Gilles M.
Rating: 5 out of 5
following a purchase from 15/03/2024
Wide range of products available. On-time delivery.
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Jean Marie Z.
Rating: 5 out of 5
following a purchase from 13/03/2024
good transaction carried out quickly and easily
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Hervé G.
Rating: 4 out of 5
following a purchase from 04/03/2024
Fine
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Eric J.
Rating: 5 out of 5
following a purchase from 15/03/2024
Very fast and well protected shipment. Secure transaction via PayPal , perfect .
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Sigrid V.
Rating: 5 out of 5
following a purchase from 10/03/2024
The article arrived in perfect condition, no complaints
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Vanessa C.
Rating: 5 out of 5
following a purchase from 13/03/2024
Product as described, good quality and very fast delivery.
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Christian G.
Rating: 5 out of 5
following a purchase from 20/02/2024
Package arrived in very good condition
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Stephane G.
Rating: 5 out of 5
following a purchase from 18/03/2024
On-time delivery
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Emmanuelle M.
Rating: 5 out of 5
following a purchase from 11/03/2024
Ultra protected shipment and compliant item. Thank you ️
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Christophe B.
Rating: 4 out of 5
following a purchase from 15/02/2024
Perfect
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Richard R.
Rating: 4 out of 5
following a purchase from 29/02/2024
Excellent product excellent site even if it is sometimes difficult to know what is available or not
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José Damián G.
Rating: 5 out of 5
following a purchase from 06/03/2024
Fast shipping and adjusted to the time indicated. Recommended.
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Nicole B.
Rating: 5 out of 5
following a purchase from 20/02/2024
satisfactory delivery time and problem-free delivery
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Melanie S.
Rating: 5 out of 5
following a purchase from 12/03/2024
It went very quickly, everything was perfect!
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Helmut N.
Rating: 5 out of 5
following a purchase from 28/02/2024
Reason for my contingent orders
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Andrew W.
Rating: 4 out of 5
following a purchase from 25/01/2024
I found the site easy to use and the products I ordered were as described. They offer a wide selection of models. Delivery was trouble fee and took a reasonable amount of time. The prices seemed a little high.
Response from 1001hobbies
Thank you Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Laurent P.
Rating: 5 out of 5
following a purchase from 07/03/2024
Well done website, impeccable delivery on time, emails for delivery tracking, perfect!
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Alberto C.
Rating: 5 out of 5
following a purchase from 20/02/2024
Model as per picture and description, fast shipping and delivery. All OK I recommend it.
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David C.
Rating: 5 out of 5
following a purchase from 11/02/2024
Excellent service,quick delivery. Thank you.
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Arnaud L.
Rating: 5 out of 5
following a purchase from 26/02/2024
Impeccable, fast and correct delivery
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Johakim S.
Rating: 1 out of 5
following a purchase from 18/10/2023
Too much waiting!
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Michel T.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect delivery, just as I expected.
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