Customer reviews of 1001hobbies

4,2 /5

Based on 40 312 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 4 and 5 stars

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Verified Buyer

Published on 11/09/2023 à 00h32 following a purchase from 14/04/2023

Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that

PASCAL M.

Published on 10/09/2023 à 19h23 following a purchase from 04/09/2023

As usual ....perfect!!!

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Laurent P.

Published on 10/09/2023 à 18h29 following a purchase from 03/09/2023

Fine

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Marie-Laure André B.

Published on 10/09/2023 à 16h44 following a purchase from 03/09/2023

Very good.

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jacques D.

Published on 09/09/2023 à 20h03 following a purchase from 01/09/2023

no problem with delivery and my order was honoured thank you

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Gérald L.

Published on 09/09/2023 à 16h32 following a purchase from 04/09/2023

at the top

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Anja H.

Published on 09/09/2023 à 15h48 following a purchase from 02/09/2023

Large selection, good prices, fast delivery! Everything is great!

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Eric D.

Published on 09/09/2023 à 15h42 following a purchase from 01/09/2023

The website has evolved enormously and is still great for models.

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Andreas P.

Published on 09/09/2023 à 15h03 following a purchase from 24/08/2023

....

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Verified Buyer

Published on 09/09/2023 à 14h17 following a purchase from 31/07/2023

Excellent item and fast shopping. I recommend the seller for evebody.

philippe L.

Published on 09/09/2023 à 13h55 following a purchase from 01/09/2023

fast and delivered as expected

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Maurice C.

Published on 09/09/2023 à 13h33 following a purchase from 01/09/2023

GOOD PRODUCTS DELIVERY AS ORDERED

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Comprador Verificado

Published on 09/09/2023 à 12h33 following a purchase from 05/08/2023

I am very unhappy because I have not received my order after one month but you did charge it.

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Roland H.

Published on 09/09/2023 à 11h58 following a purchase from 03/08/2023

Very good service.

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Acheteur Vérifié

Published on 09/09/2023 à 11h19 following a purchase from 17/08/2023

Everything is perfect.

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Acheteur Vérifié

Published on 08/09/2023 à 23h15 following a purchase from 07/08/2023

satisfied

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Dominique L.

Published on 08/09/2023 à 17h16 following a purchase from 31/08/2023

Perfect shipping 2 days early, scheduled on the 8th, received on Sept. 6th.

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emmanuel M.

Published on 08/09/2023 à 13h33 following a purchase from 23/08/2023

Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.

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Verifizierter Käufer

Published on 08/09/2023 à 09h21 following a purchase from 06/08/2023

Fast delivery, gladly again, many thanks.

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Charles P.

Published on 08/09/2023 à 00h12 following a purchase from 22/08/2023

Never disappointed with orders, delivery, or products. Great company and service!

DR. MARCO C.

Published on 07/09/2023 à 19h09 following a purchase from 09/08/2023

GREAT SERVICE FOR GREAT PRODUCTS...!

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Philippe K.

Published on 07/09/2023 à 16h55 following a purchase from 31/08/2023

Good products. Fast shipping. Perfect

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Christine M.

Published on 07/09/2023 à 15h13 following a purchase from 19/08/2023

The delivery took quite a long time. The products were as expected and very good!

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Thierry R.

Published on 07/09/2023 à 14h29 following a purchase from 30/08/2023

Last delivery was very fast, 2 days after placing the order! The parcel was missing a small pair of pliers which must have slipped out of the packaging during preparation. I sent an e-mail to let them know, and a few days later I received the pliers. Very cooperative, serious staff - nothing to say Bravo!

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Raúl H.

Published on 07/09/2023 à 11h18 following a purchase from 29/08/2023

Everything perfect and very fast, the package arrived ahead of time and in perfect condition, now I just have to test the RC car, if there was anything I would contact them, but otherwise 10.

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Verified Buyer

Published on 06/09/2023 à 21h53 following a purchase from 02/08/2023

easy to use site .

Rene C.

Published on 06/09/2023 à 17h07 following a purchase from 26/08/2023

Does not correspond completely to the photo in the ad.

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Comprador Verificado

Published on 06/09/2023 à 10h48 following a purchase from 20/08/2023

Totally correct, always accurate

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Verifizierter Käufer

Published on 05/09/2023 à 18h19 following a purchase from 28/08/2023

Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!

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Acheteur Vérifié

Published on 05/09/2023 à 17h11 following a purchase from 02/08/2023

total satisfaction

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Verified Buyer

Published on 05/09/2023 à 16h19 following a purchase from 08/08/2023

The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.

Comprador Verificado

Published on 04/09/2023 à 16h39 following a purchase from 17/08/2023

Perfect web browsing, shipping by mail a little late due to mail and orders I have made both online and by phone perfect.

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Acheteur Vérifié

Published on 04/09/2023 à 11h14 following a purchase from 12/08/2023

Parcel well protected not damaged and delivered very quickly I recommend

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Acheteur Vérifié

Published on 04/09/2023 à 11h03 following a purchase from 23/08/2023

Well received the entire order, however, the package was vandalized during the trip, but nothing is missing. 1001 hobbies was informed of this vandalism by telephone. The parcel was cut on the bias from one corner to the other with a cutter. Best regards. M.GUILBON

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Comprador Verificado

Published on 04/09/2023 à 10h37 following a purchase from 31/07/2023

My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.

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Geverifieerde Koper

Published on 04/09/2023 à 08h23 following a purchase from 22/08/2023

Shipping can sometimes take a while but overall very happy

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Acheteur Vérifié

Published on 03/09/2023 à 23h37 following a purchase from 26/08/2023

After-sales service not really responsive for me

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, Thank you for taking the time to let us know what you think of our customer service. We're sorry, but you placed your order on Saturday evening at 22:18. You sent us an email on August 27 09:57 (Sunday, to ask us to cancel....). We're sorry we didn't have time to cancel your order, but please understand that Monday is often the busiest day for customer service. Thank you for your understanding. Sincerely, 1001hobbies

Acheteur Vérifié

Published on 03/09/2023 à 22h27 following a purchase from 11/08/2023

1 month delivery or almost ...

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Acquirente Verificato

Published on 03/09/2023 à 19h59 following a purchase from 21/08/2023

Super stocked store with really good prices and excellent communication!!! Super recommended!

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Acheteur Vérifié

Published on 03/09/2023 à 19h58 following a purchase from 25/08/2023

Everything is perfect! Fast delivery and very well packaged. I recommend this site!!!

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