English 
V
Rating: 5 out of 5
Top product, good processing gladly again
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 4 and 5 stars
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Rating: 2 out of 5
One of the products I ordered was not listed as out of stock but turned to be out of stock anyway. I wanted to decline the order of the second product since it is useless to have without the one that was out of stock. I mailed the service team with this request and to ask for a refund but received no response and the second product was sent to me anyway which I have no use for. Very dissapointing!
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Response from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Ich denke, dass die Information nicht rechtzeitig an uns weitergeleitet wurde und das Paket in der Zwischenzeit verschickt wurde... Sie können das Produkt immer noch an uns zurückschicken. Zögern Sie nicht, uns an [email protected] zu schreiben, damit wir eine Lösung finden können. Vielen Dank!
V
Rating: 4 out of 5
Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad
A
Rating: 5 out of 5
Great store
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V
Rating: 1 out of 5
Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.
V
Rating: 5 out of 5
I needed larger sized Swastikas for a 1/32 model and this was perfect!
V
Rating: 5 out of 5
Speedy service! Thank you.
V
Rating: 5 out of 5
Good communication, good service
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C
Rating: 5 out of 5
Everything perfect: satisfactory purchase process, products according to the description and receipt of the package before the expected date.
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A
Rating: 5 out of 5
Package arrived on time with excellent packaging and products in perfect condition, all this together with competitive prices, highly recommended for those who are not in a hurry related to delivery, the weakest point perhaps, overall excellent site
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G
Rating: 5 out of 5
Well cared for and received on time
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A
Rating: 5 out of 5
Received material on time. Absolutely no worries About the second question, impossible to answer you nor to put stars, having been absent qq temps, I made on returning only to open the box.
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V
Rating: 5 out of 5
Although I am not a friend of internet shopping, I have to say "Everything is tip top! ", from the order to the delivery, I am very satisfied and will certainly order again from 1001 Hobbie!
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V
Rating: 4 out of 5
Top in the selection, prices are still ok, everything is getting more expensive, processing time a bit long but with the selection everything is fine... gladly again!
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A
Rating: 4 out of 5
nothing to report
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C
Rating: 5 out of 5
Very good in perfect condition and took a week, but very well ... I recommend it and will continue to do so by buying from 1001 hobby.
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A
Rating: 5 out of 5
Good reception thank you
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V
Rating: 5 out of 5
Everything worked perfectly, nothing to complain about!
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V
Rating: 5 out of 5
Got here quick and safe! Yay!
C
Rating: 4 out of 5
Everything has been easy and fast. The models arrived in perfect condition.
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V
Rating: 5 out of 5
I am thrilled, prices are great and very fast shipping. Always happy to return
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A
Rating: 1 out of 5
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
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Response from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you :) have a nice day!
V
Rating: 1 out of 5
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
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Advise everyone not to buy from them. 4 months waiting for my refund.
Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about :( I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
V
Rating: 5 out of 5
This was my first ever order from 1001 Hobbies and I am very pleased with their attention to detail and the customer's needs.
Thank you!
Thank you!
A
Rating: 5 out of 5
Delays a little long But very good all the same
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A
Rating: 5 out of 5
All ok
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C
Rating: 1 out of 5
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
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Response from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
V
Rating: 5 out of 5
Super gladly again
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V
Rating: 1 out of 5
Weeks of delivery time
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Response from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day
A
Rating: 5 out of 5
I find very easily what I'm looking for prices are correct I am satisfied
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V
Rating: 5 out of 5
Order came in relatively good time for a transatlantic shipment. What I liked the most was the bubble wrapped packaging which was very stable and protective!
A
Rating: 5 out of 5
A wide choice and fast order processing.
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A
Rating: 5 out of 5
Delivery correct and on time. Thanks again.
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A
Rating: 1 out of 5
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
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Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
Response from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
A
Rating: 5 out of 5
Very serious
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C
Rating: 4 out of 5
Very good products and fast and good delivery
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V
Rating: 2 out of 5
Not clear on website what language the product is in.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.
A
Rating: 5 out of 5
Excellent quality and service, fast shipping and well packed
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A
Rating: 2 out of 5
Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.
V
Rating: 5 out of 5
fast and reliable !
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