Customer reviews of 1001hobbies

4,2 /5

Based on 40 328 published reviews

5 25,4k 63% 4 6 446 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 16/09/2021 à 09h33 following a purchase from 09/09/2021

Very good, fast efficient and lots of choice

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Verified Buyer

Published on 16/09/2021 à 00h19 following a purchase from 31/08/2021

Really nice parts,you guys ROCK!

Verifizierter Käufer

Published on 15/09/2021 à 20h28 following a purchase from 17/07/2021

Everything is fine!

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Verified Buyer

Published on 15/09/2021 à 16h26 following a purchase from 07/09/2021

Competitively priced and quick delivery. Excellent.

Comprador Verificado

Published on 15/09/2021 à 15h59 following a purchase from 05/09/2021

They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.

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Response from 1001hobbies Published on 20/09/2021

Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.

Comprador Verificado

Published on 15/09/2021 à 12h58 following a purchase from 13/08/2021

VERY GOOD EXPERIENCE, SAFE AND HONEST SELLER, THANK YOU VERY MUCH.

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Geverifieerde Koper

Published on 15/09/2021 à 12h55 following a purchase from 05/09/2021

good and fast delivery

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Acquirente Verificato

Published on 15/09/2021 à 12h29 following a purchase from 31/08/2021

Very good, impeccable service, smooth and safe online shop. I recommend it

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Verifizierter Käufer

Published on 15/09/2021 à 11h33 following a purchase from 03/08/2021

Delivery time a little long. Otherwise great, item as described. Gladly again

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Acheteur Vérifié

Published on 15/09/2021 à 11h06 following a purchase from 29/08/2021

well received thank you

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Comprador Verificado

Published on 15/09/2021 à 10h05 following a purchase from 30/07/2021

Formal website and fast delivery.

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Geverifieerde Koper

Published on 15/09/2021 à 09h34 following a purchase from 18/06/2021

Everything top

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Verified Buyer

Published on 14/09/2021 à 22h22 following a purchase from 02/08/2021

Great!

Acheteur Vérifié

Published on 14/09/2021 à 19h06 following a purchase from 03/09/2021

Order received, compliant and on time. No complaints

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Verified Buyer

Published on 14/09/2021 à 18h47 following a purchase from 09/06/2021

Can frequently get models that others don't have. Great selection.

Comprador Verificado

Published on 14/09/2021 à 16h41 following a purchase from 27/07/2021

All good, thank you

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Acheteur Vérifié

Published on 14/09/2021 à 16h33 following a purchase from 30/08/2021

Precise explanations, follow-up by e-mail, very good. Order completed without a hitch. Thank you very much.

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Comprador Verificado

Published on 14/09/2021 à 16h27 following a purchase from 31/08/2021

I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.

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Response from 1001hobbies Published on 15/09/2021

Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.

Acheteur Vérifié

Published on 14/09/2021 à 16h08 following a purchase from 27/08/2021

As ordered!

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Acheteur Vérifié

Published on 14/09/2021 à 16h07 following a purchase from 03/09/2021

Nickel

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Verifizierter Käufer

Published on 14/09/2021 à 13h47 following a purchase from 19/06/2021

Everything is ok! Thank you

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Verified Buyer

Published on 14/09/2021 à 13h19 following a purchase from 15/08/2021

All good took a little while but understandably due to customs and lack of lorry drivers.

Verified Buyer

Published on 14/09/2021 à 11h28 following a purchase from 22/07/2021

i have no complaints on this score, the delivery was extremely good.

Acheteur Vérifié

Published on 14/09/2021 à 10h38 following a purchase from 06/09/2021

No problem delivery well packed and fast thank you

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Comprador Verificado

Published on 14/09/2021 à 10h06 following a purchase from 16/08/2021

The delivery was correct and very fast, faster than I expected.

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Geverifieerde Koper

Published on 14/09/2021 à 09h02 following a purchase from 01/07/2021

easy site, quick to order and delivery goes nicely within the time set

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Verified Buyer

Published on 14/09/2021 à 08h34 following a purchase from 26/07/2021

Good communications about delivery ordering from UK.

Verified Buyer

Published on 14/09/2021 à 08h33 following a purchase from 06/08/2021

Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again

Comprador Verificado

Published on 14/09/2021 à 08h19 following a purchase from 02/08/2021

Everything perfect

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Comprador Verificado

Published on 14/09/2021 à 08h16 following a purchase from 08/07/2021

No comments

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Geverifieerde Koper

Published on 14/09/2021 à 07h38 following a purchase from 25/07/2021

RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.

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Response from 1001hobbies Published on 15/09/2021

Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,

Comprador Verificado

Published on 14/09/2021 à 07h00 following a purchase from 05/07/2021

All very well. Arrived on time on vacation in a remote area.

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Verified Buyer

Published on 14/09/2021 à 02h19 following a purchase from 03/08/2021

I was shipped an empty box, I sent photos and this company has ignored me. Fraud.

Response from 1001hobbies Published on 15/09/2021

Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service

Verified Buyer

Published on 14/09/2021 à 00h31 following a purchase from 06/07/2021

I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.

Verified Buyer

Published on 14/09/2021 à 00h14 following a purchase from 30/06/2021

Good

Acheteur Vérifié

Published on 13/09/2021 à 19h04 following a purchase from 28/08/2021

As good as ever! The product I ordered was everything I expected. Like every time I use your services. I'll be seeing you again soon.

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Verifizierter Käufer

Published on 13/09/2021 à 16h17 following a purchase from 30/08/2021

Everything went very well! We'd love to do it again!

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Acheteur Vérifié

Published on 13/09/2021 à 15h22 following a purchase from 02/09/2021

My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...

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Response from 1001hobbies Published on 15/09/2021

Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.

We thank you for your understanding. Best regards, 1001 hobbies customer service.

Acheteur Vérifié

Published on 13/09/2021 à 14h05 following a purchase from 31/08/2021

Good site. very good. well-stocked catalog and good service.

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Acheteur Vérifié

Published on 13/09/2021 à 13h38 following a purchase from 08/09/2021

Fast, perfect...thank you

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