English 
F
Rating: 5 out of 5
no problem. fast shipping and reception I recommend
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 680 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 1 out of 5
THE DELIVERY ARRIVED VERY LATE and it was for my nephew's birthday. 0 tracking and on top of that they say they tried to deliver it one day and that's a lie.
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Response from 1001hobbies
Dear Antonio,
We sincerely regret that your order did not arrive on time for your nephew's birthday and we understand your frustration. We appreciate your feedback and invite you to contact us directly so we can help you resolve this situation in the best possible way.
Sincerely,
The 1001hobbies team
We sincerely regret that your order did not arrive on time for your nephew's birthday and we understand your frustration. We appreciate your feedback and invite you to contact us directly so we can help you resolve this situation in the best possible way.
Sincerely,
The 1001hobbies team
T
Rating: 4 out of 5
Very satisfied with my order; the pops are perfect, carefully packaged. A small downside regarding the processing of the order which took a bit longer, but the delay was very reasonable. I recommend!
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Response from 1001hobbies
Hello Tatiana,
We warmly thank you for your positive feedback and for your recommendation. We are delighted that you are satisfied with your pops and their packaging, and we take note of your comment regarding the processing time of your order.
We wish you wonderful discoveries in our store.
Best regards,
The 1001hobbies team
We warmly thank you for your positive feedback and for your recommendation. We are delighted that you are satisfied with your pops and their packaging, and we take note of your comment regarding the processing time of your order.
We wish you wonderful discoveries in our store.
Best regards,
The 1001hobbies team
M
Rating: 5 out of 5
They took longer than expected to have the product in stock but I was already warned that it could happen. The communication with them has been very good and overall everything excellent.
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P
Rating: 4 out of 5
Good
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M
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Great experience, the product I had pre-ordered was no longer available, I contacted customer service, and they responded immediately and found a solution that could meet my needs, they were very courteous.
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L
Rating: 1 out of 5
Shameful packaging, hidden fees, and bad faith customer service for collectors. Avoid this store if you are buying collectible items. I ordered an Aniplex figurine for over 300 €. Despite subscribing to their 1001Prime service (€14.99) and paying €14.10 for Chronopost shipping, the product was shipped without any rigid protective box, simply wrapped in bubble wrap and opaque black plastic film. Inevitable result: the original box (an inseparable element of value for a collector) arrived completely destroyed (crushed parts, torn cardboard, deep creases). The worst part is the Customer Service response: They claim that delivery was "free" while the invoice proves that I paid over €29 in fees and delivery services. They absolve themselves by stating that I needed to pay a "packaging option for €2.50" to hope to receive a rigid box. It is unacceptable to charge extra for the basic packaging essential for the safety of a product at this price. They refuse the exchange and the strict application of the Legal Compliance Guarantee, offering a ridiculous credit of €30 to force me to shop with them again. No respect for the customer or collectible items. Case forwarded to SignalConso (DGCCRF). Think twice before ordering. 1001hobbies also has the audacity to ask me to contact them via your email address on the Trustpilot review while it is precisely on this address that Customer Service (Alison, ticket n°630647) opposed a non-receipt response by offering me a simple credit of €30 and claiming that I needed to pay for "extra packaging at €2.50" to receive a rigid box. They already have all the documents (invoice, photos) in the discussion thread. I am waiting for a real bank refund or an exchange, not automated responses on review sites.
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Response from 1001hobbies
Hello Mr. Larvor,
We are sorry to read about your experience and understand your frustration regarding the condition of the packaging upon receiving your figurine.
We would like to clarify that an error was indeed made in an initial exchange with our customer service regarding shipping fees: we later confirmed that these were indeed charged on your order, and we apologized to you about this via email.
Your case (ticket n°630647) has been carefully reviewed by our team, who has already sent you a detailed response as well as a commercial proposal. We remain at your disposal on this same thread if you wish to continue the discussion.
We also take note of your comments regarding the packaging of our shipments, which have been forwarded to our concerned teams.
Best regards,
The 1001hobbies.fr team
We are sorry to read about your experience and understand your frustration regarding the condition of the packaging upon receiving your figurine.
We would like to clarify that an error was indeed made in an initial exchange with our customer service regarding shipping fees: we later confirmed that these were indeed charged on your order, and we apologized to you about this via email.
Your case (ticket n°630647) has been carefully reviewed by our team, who has already sent you a detailed response as well as a commercial proposal. We remain at your disposal on this same thread if you wish to continue the discussion.
We also take note of your comments regarding the packaging of our shipments, which have been forwarded to our concerned teams.
Best regards,
The 1001hobbies.fr team
G
Rating: 5 out of 5
Everything went perfectly
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D
Rating: 5 out of 5
First service. You are kept informed when you have placed your order, when it has been shipped, when it will be delivered. Everything is good. Dirk
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P
Rating: 5 out of 5
Accurate shipping and high quality model.
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J
Rating: 5 out of 5
Product delivered with no damage. Good customer follow-up.
G
Rating: 5 out of 5
Package received quickly. Everything is good
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S
Rating: 5 out of 5
Fast delivery, everything went perfectly.
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W
Rating: 5 out of 5
Excellent service. From ordering to receiving
H
Rating: 5 out of 5
Correct delivery
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C
Rating: 5 out of 5
Everything perfect
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A
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Delivery arrived within days. Everything is great!
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A
Rating: 5 out of 5
Top
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E
Rating: 5 out of 5
A variety of choices and relatively affordable prices... The paradise for big kids! I check your site every day and I will order again.
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J
Rating: 1 out of 5
Unreliable trader. Very poor or no communication. Delivery incomplete and delayed. I placed an order for 3 items in July 2025. I received my last item in August 2026. So 1 year after ordering.
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Response from 1001hobbies
Dear Jan,
We are sorry to hear that you had to wait so long for your order. We understand your disappointment and appreciate your patience in this situation. If you have any questions, please do not hesitate to contact us via email at [email protected]
Best regards,
The team at 1001hobbies
We are sorry to hear that you had to wait so long for your order. We understand your disappointment and appreciate your patience in this situation. If you have any questions, please do not hesitate to contact us via email at [email protected]
Best regards,
The team at 1001hobbies
K
Rating: 2 out of 5
Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)
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Response from 1001hobbies
Dear Karolina,
Thank you very much for your review. We are sorry to hear that the communication about your delivery did not meet your expectations. If you need more information or encounter a problem, you can contact us by email at [email protected].
Best regards,
The 1001hobbies team
Thank you very much for your review. We are sorry to hear that the communication about your delivery did not meet your expectations. If you need more information or encounter a problem, you can contact us by email at [email protected].
Best regards,
The 1001hobbies team
A
Rating: 5 out of 5
Very fast
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J
Rating: 5 out of 5
Everything is great
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S
Rating: 2 out of 5
Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.
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Response from 1001hobbies
Hello Stéphane,
We thank you for your feedback and are pleased to hear that you are satisfied with your purchase. We understand that assembling certain models can be a challenge and we would like to help you enjoy your experience better. Please feel free to contact us privately to discuss your difficulties and find solutions together.
Best regards,
The 1001hobbies team
We thank you for your feedback and are pleased to hear that you are satisfied with your purchase. We understand that assembling certain models can be a challenge and we would like to help you enjoy your experience better. Please feel free to contact us privately to discuss your difficulties and find solutions together.
Best regards,
The 1001hobbies team
S
Rating: 5 out of 5
The delivery was very fast, I recommend them.
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E
Rating: 5 out of 5
Package shipped quickly. No issues. Recommend this store.
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A
Rating: 5 out of 5
Everything perfect, the order arrived well protected and they informed me of the approximate delivery date. Thank you very much.
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A
Rating: 5 out of 5
Great service and fast shipping
M
Rating: 5 out of 5
Excellent item and superb shipping speed. Very satisfied with the service.
S
Rating: 5 out of 5
They have a good selection. New products are added all the time they arrive fairly quickly and in good condition.
G
Rating: 5 out of 5
Hi. They have the products I needed. Fast, uncomplicated, reasonably packaged. Guido
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A
Rating: 5 out of 5
Product as described, appropriate price, fast shipping
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K
Rating: 5 out of 5
Good quality, nice price and no exorbitant shipping costs. In other words: Perfect.
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J
Rating: 5 out of 5
nothing to say, perfect
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R
Rating: 1 out of 5
I am being spammed with 'please rate us' emails.
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Response from 1001hobbies
Dear Rin,
Thank you very much for your feedback. We are sorry to hear that you feel disturbed by our emails. We want to ensure that we continuously improve our service and would appreciate it if you could contact us directly to discuss your concerns.
Best regards
The team at 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you feel disturbed by our emails. We want to ensure that we continuously improve our service and would appreciate it if you could contact us directly to discuss your concerns.
Best regards
The team at 1001hobbies
J
Rating: 1 out of 5
My purchase was flagged because I tried to pay with my credit card. The purchase was not accepted, so I used PayPal. After weeks of waiting, I had to email them. It took another few weeks to straighten out their problem with my purchase. There was no contact made by them. I had to keep on them every step until I finally received my order 7 weeks after placing it. Never again.
Response from 1001hobbies
Hello Jonathan,
Thank you for sharing your experience with us. We sincerely apologize for the delays and lack of communication you encountered during your order process. We appreciate your feedback and would like to assist you further; please feel free to reach out to our customer support team directly. You can contact us by email at [email protected].
Best regards,
The 1001hobbies Team
Thank you for sharing your experience with us. We sincerely apologize for the delays and lack of communication you encountered during your order process. We appreciate your feedback and would like to assist you further; please feel free to reach out to our customer support team directly. You can contact us by email at [email protected].
Best regards,
The 1001hobbies Team
V
Rating: 5 out of 5
Impeccable !! Thank you.
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B
Rating: 5 out of 5
Article received quickly and without being damaged
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