1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Response from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/12/2020
I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Response from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I known this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
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Response from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
I have not yet received my package... I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
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Response from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
Still haven't received package Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
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Response from 1001hobbies
Mr. Kozarovitsky Thank you for your comment. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Ordered on 4/12/20 still has not... Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!!
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Response from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Item purchased was just as shown... Item purchased was just as shown online, arrived on time.
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Response from 1001hobbies
Dear Mr Burkett, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Delivery too long order December 15 still nothing received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Despite a delay in delivery, the parcel arrived before Christmas. Confor backpack
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Perfect transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
very nice product fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Order placed on December 2, everything available on the site. Shipped only on December 14 because of a supplier problem. Since order in the nature we are December 28. Too bad for Christmas! And 1001 hobbies launched an investigation after the deliveryman. 26 days and nothing. No thanks or rec
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Wide range of products. On-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
Perfect model Delivery time very lo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Order preparation time too long. Order placed 061220 received 24
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Ideal transaction fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Satisfied with the time of deliverya packing more than perfect taken by the care of all the teamuntil now I am not disappointed with their service always in time of deadline never exceededI advise you highly this site for me it is the best.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
SERIOUS FAST ....EN DONE VERY PRO...!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
product quality and delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Not at all satisfied Backhoe received broken I expect a refund considering the price It's h
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Even though I was a bit scared, I received the model packed in time for Christmas. My partner is very happy with his c
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
Invoice no.: CH241675 order no. 5QSTZDVPS ordered on 12-12-2020 : Since no news !!! ( no news good news ? ) In addition you ask me to evaluate you. Jean-Pierre BOO
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2020
A slight delay in delivery due to the website address format not being compatible with chronopost's address format.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
very fast delivery compliant product excellent value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Preparation and dispatch time a little long But boxes well protected Very good Continue e
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Satisfied with this first order. Delivery on time. Order tracking
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/12/2020
Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
No problem for my order of paintings. everything well packed and received on time. In these troubled times with covid ..all normal things become almost bizarre!!! Thanks again to the whole team. Bonne année 2021 ...bonne chance aussi . J.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
No worries. Satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2020
My parcel arrived crushed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
After a 1st experience which had left me a bitter taste as for the speed of the delivery and a contact with the customer service I recommended on this site and the very very good surprise. In addition to an attractive price thanks to a discount, the order was delivered quickly. So I've completely changed my opinion of this site and highly recommend it for its serious attractiveness and professionalism. Very good site to which I give 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
very happy with the choices and products as well as the prices you are the best in this field continue to make us dream
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
The precision with which the parts are cut is remarkable. The step-by-step instructions are well done. The views could sometimes be enlarged. Assembly is very pleasant. You have to take your
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Product meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Very happy with my purchases on this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Choice and speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Product conforms relatively fast shipment in this busy periodÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Received too late
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